Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Cleans really well, App is easy to use
on October 26, 2022
Posted by: TdC Tulare
from Tulare Calif
[This review was collected as part of a promotion.] I bought this a few weeks ago and am really happy. The app is easy to customize and to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on October 26, 2022
Posted by: John
from Florida
[This review was collected as part of a promotion.] It was an amazing experience, cleaning well in the time frame
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on October 26, 2022
Posted by: Long Duck
from North Carolina
[This review was collected as part of a promotion.] The Jet Bot Vacuum is everything I hoped for. This product is amazing, and I recommended it to others, because it really picks up the dust and trash. I am really impressed with it. I had an iRobot, but the two products do not compare. I would recommend again in a heartbeat
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Vacuum
on October 26, 2022
Posted by: J4510
from Seattle, WA
[This review was collected as part of a promotion.] Vacuum is easy to use and work pretty well. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best vacuum I’ve ever purchased
on October 26, 2022
Posted by: dcrider
from Long Beach, MS
[This review was collected as part of a promotion.] Samsung vacuum is excellent. The engineers were brilliant programming the computer chip is great because how it knows if you move it, machine remembers and will finish and go back to the exact spot it was moved. It talks and let’s you know if a problem, if it’s stuck it cuts itself off, says it needs emptying the bend, battery low returns to the station. The vacuum goes over my whole house just love it. I wished this was engineered years ago. Oh this is a plus it never bumps or scratches my furniture just goes up with in 1-2 inches and turns around. Awesome vacuum. If you sweep a pile dirt it will see it and go over to remove dirt. Emptying station is so great when it finishes it empties in the station bag without you having to do anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet yet Powerful
on October 26, 2022
Posted by: TexasCleaner
from Texas
[This review was collected as part of a promotion.] We've had this vacuum for about a month now and it's been a blessing. It's quiet, which helps because my husband works from home. It's powerful, we have three dogs who shed and I come home to a very clean floor. And the clean station is a godsend, because it cleans itself we don't have to worry about it too full or making time to clean it out. I highly recommend this duo.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Internet
on October 26, 2022
Posted by: Susan
from New Jersey
[This review was collected as part of a promotion.] I bought this few months ago. It can't connect with wifi
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Melardo, Samsung Care, November 1, 2022
Hi Susan,
Thanks for your input on our product.
The below link is the user manual for your model. Turn the pages 29-33 about SmartThings App for reference to connect with Wi-Fi: https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
For reference, I also shared these links:
Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Unable to register a Samsung appliance to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01201932/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145098628), which will help our team pull up your information.
Have a great day.
Melardo
Thanks for your input on our product.
The below link is the user manual for your model. Turn the pages 29-33 about SmartThings App for reference to connect with Wi-Fi: https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
For reference, I also shared these links:
Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Unable to register a Samsung appliance to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01201932/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145098628), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Not as good as it shows.
on October 26, 2022
Posted by: MARKAPPLIYER
from Las vegas
[This review was collected as part of a promotion.] Deffently is a waste of money unfortunately the little front brush is too small to even pick up small pice os trash. Deffently look for something different like a rumba power 3,
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 1, 2022
Hi Markappliyer,
Thank you for your insight about our Samsung vacuum.
The below link is the user manual for your model. Turn page 9 ( Cleaning the Spin Brush), page 14 (Safety Information bullet #7), page 17 (Cleaning Maintenance - Caution #4), and page 20 (Suction Power is Weak): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
For reference, I also shared these links:
Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145098547), which will help our team pull up your information.
Have a great day.
Melardo
Thank you for your insight about our Samsung vacuum.
The below link is the user manual for your model. Turn page 9 ( Cleaning the Spin Brush), page 14 (Safety Information bullet #7), page 17 (Cleaning Maintenance - Caution #4), and page 20 (Suction Power is Weak): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
For reference, I also shared these links:
Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145098547), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US