Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
love this thing
on July 12, 2022
Posted by: Butch
from kc
[This review was collected as part of a promotion.] It runs while I sleep, gets all the dog hair from 4 dogs. I never hear a thing, but my ap tells me what happened. I have a split-level house so on the weekends I put the robot upstairs. and it gets the bedrooms. So love this one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
soso, but side brush is trash
on July 13, 2022
Posted by: little23
from AZ
[This review was collected as part of a promotion.] As the title, the side brush is too weak to work for more than a week. You have to fix it every week, and this is really annoying.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Camille , Samsung Care, July 20, 2022
Hi little23.
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station side brush is too weak. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest we clean the brush as this can cause the side brush to be weak.
I suggest you check the link to your user manual for assistance. Please go to page 28.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715787
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station side brush is too weak. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest we clean the brush as this can cause the side brush to be weak.
I suggest you check the link to your user manual for assistance. Please go to page 28.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715787
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Best Robot Vacuum
on July 13, 2022
Posted by: Mshbkscu
from Florida
[This review was collected as part of a promotion.] This is one of the best robot vacuums on the market. Once you allow it to map your house, you never have to worry about walking on a dirty floor. 5 stars!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Returns to charging station every 2 minutes
on July 14, 2022
Posted by: Nick
from Arden Hills, MN
i ordered this vacuum and it returned to the charging station every 2 minutes and never cleaned. i submitted a warranty repair request and got the vacuum replaced. the new one does the exact same thing. our old samsung robot worked great for years. this one has been utterly useless. i tried to submit another warranty repair request and it won't let me even though the warranty isn't expired.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, July 20, 2022
Hi Nick.
Thank you for reaching out regarding your Returns to the charging station every 2 minutes not charging. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung vacuum does not charge.
https://www.samsung.com/us/support/troubleshooting/TSG01003070/
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715348
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Returns to the charging station every 2 minutes not charging. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung vacuum does not charge.
https://www.samsung.com/us/support/troubleshooting/TSG01003070/
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715348
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 15, 2022
Posted by: Toni
from Rockwell
[This review was collected as part of a promotion.] Love this thing. Saves me a lot of time when cleaning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good quality front brushes break off
on July 16, 2022
Posted by: DJ STEELZ
from East Orange NJ
[This review was collected as part of a promotion.] You guys don't provide the front brushes after it's break away during the course of cleaning
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, July 20, 2022
Hi DJ STEELZ.
We apologize for your experience with the Jet Bot+ Robot Vacuum with Clean Station was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144715482
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize for your experience with the Jet Bot+ Robot Vacuum with Clean Station was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144715482
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Great features with a few recommendations
on July 21, 2022
Posted by: SriS
from Frisco, TX
[This review was collected as part of a promotion.] Worked well both on Wooden floor and Carpet with auto room mapping feature.
Bag seems to be getting filled fast and requires frequent change.
What is needed:
1) Ability to add or remove rooms in the app while Cleaning
2) Ability to map more than one floor and choose the floor before starting to clean
Bag seems to be getting filled fast and requires frequent change.
What is needed:
1) Ability to add or remove rooms in the app while Cleaning
2) Ability to map more than one floor and choose the floor before starting to clean
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great cleaner mapping self cleaning cuts my cleanl
on July 23, 2022
Posted by: Robot
from California
[This review was collected as part of a promotion.] I bought this 2 weeks ago and it is doing every bit as I expected I have mapped it and scheduled it now it does the job
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US