Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
3
Robot doesn’t Charge During schedule Cleaning…
on August 21, 2024
Posted by: Davidibegbulem
from Houston TX
Robot Gets stuck on 40% then Sometimes it will go down to 39% Is there Anything to fix this?
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy SEA Care, August 22, 2024
Hi Davidibegbulem,
We know how crucial a working appliance is at home. Let us assist you with your vacuum.
To help you with your vacuum that is not charging, please visit the link below and follow the steps.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/#:~:text=Turn%20on%20the%20Jet%20Bot,vacuum%20until%20it%20turns%20on
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147468863) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know how crucial a working appliance is at home. Let us assist you with your vacuum.
To help you with your vacuum that is not charging, please visit the link below and follow the steps.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/#:~:text=Turn%20on%20the%20Jet%20Bot,vacuum%20until%20it%20turns%20on
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147468863) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Bad purchase. Do not buy this vacuum.
on August 9, 2024
Posted by: Siddharth
This is the worst robot vacuum I have bought so far. It worked good till an year and right after 1 year it failed to charge anymore. When I contacted Samsung support they said they will charge the amount same as I paid for the vacuum. Very disappointed by the product and the support.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, August 12, 2024
Hello Siddharth,
We understand your frustration about your Jet Bot. To help you is all we wanted.
Below is a link with steps to help determine why your Jet bot is not charging.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/
We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147431317) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your frustration about your Jet Bot. To help you is all we wanted.
Below is a link with steps to help determine why your Jet bot is not charging.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/
We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147431317) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
it's ok
on July 28, 2024
Posted by: Avenger918
from san antonio texas
[This review was collected as part of a promotion.] it's OK, it needs better no go adherence. gets tangled up a lot
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 27, 2024
Posted by: Dianeraffy
from Orange County New York
[This review was collected as part of a promotion.] I just got this and I like it, cleans the floor good and goes from wood to carpet. Saves me time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bumpy start but runs fine now
on July 23, 2024
Posted by: wekey1
from Florida
[This review was collected as part of a promotion.] I had multiple instances at beginning of using the Vacuum where it would always give false notification that something was stuck in brush and it wouldn't move at all even though nothing was there to remove/clean. The battery dies after staying in same place for sometime and the vacuum needs to be put back to charging manually. Since my vacuum runs when I'm away from home, I couldn't do much and wait to return home and search for it to put back on charging.
For some reason (could be software update) the problem resolved on its own and works just as expected. The only few times i really did get the stuck notification in past weeks was when something really was stuck in the brush. Other than the beginning I have had good experience.
The bag that came with vacuum is still half filled so pretty good for long term use. Mapping is quite accurate and having a cleaning report to view on what has been covered really gives a good idea.
One drawback is that schedule option only lets you clean the whole house and not schedule specific rooms for specific days.Like I have rooms that are more or less always clean which i would like to schedule once a week, and others which can be every other day. Could be a software update for QoL improvements in future.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive mistake
on July 23, 2024
Posted by: JHRS
from NC
Vacuum lost suction after one year leaving huge clumps of dog for all over the house .After 18 months front directioal wheel broken will only go in circles
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Ernest, SEA Care, July 31, 2024
Hi there,
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive mistake
on July 23, 2024
Posted by: JHRS
Vacuum is less than two years old. Started Losing suction after a year of use. Now, front directional wheel broken, and it just runs in circles.
Response from Samsung USBy Ernest, SEA Care, July 26, 2024
Hi there,
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on July 23, 2024
Posted by: Ag77
from Round Rock, Texas
[This review was collected as part of a promotion.] I purchased my Jet Bot over 6 months ago and love it! This is my 2nd Samsung Robot and 4th Samsung product. Samsung makes excellent quality products which I totally enjoy as well as have informed my family and friends to purchase Samsung products. The Jet Bot is very easy to use and program. I programmed my Jet Bot to clean daily at 6am, it’s very quiet and powerful. I wake up to a clean house daily and love 💕 it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US