Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
So convenient for my upstairs
on July 7, 2022
Posted by: pixidst173
from CA
[This review was collected as part of a promotion.] This little guy is perfect. I own the bespoke vacuum that I have for my downstairs but while I'm vacuuming that, the jet bot does all my rooms upstairs. You'll get embarrassed when its finished because it does such a better carpet line design then you do. lol :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Vacuum ive ever buy
on July 5, 2022
Posted by: Qcasl3e
from Maryland
[This review was collected as part of a promotion.] This vacuum is great i've been using it for a while now and you got all the control on this Vacuum from mapping the area to sending them to clean a spoy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vacuum Samsung
on July 2, 2022
Posted by: Excellent
from South Carolina
[This review was collected as part of a promotion.] I got this last month for my girlfriend she loves it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works pretty well.
on June 30, 2022
Posted by: Kathleen
this works pretty well. it does not come with enough instructions. i had to google and troubleshoot some on my own. but overall, a good product.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
amazing
on June 30, 2022
Posted by: vanda
from philadelphia
[This review was collected as part of a promotion.] I love this Bot, it does the job and my house looks clean every day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Okay Bot
on June 28, 2022
Posted by: Chadthebot
[This review was collected as part of a promotion.] I bought this vacuum about 3 months ago and it is still holding up well. I clean the machine often and it runs like the first time I put it to the test. I gave it 3 stars because some times this Bot will skip over an entire area or forget a room completely. Once it's back in its charging station, I have to manually draw boxes on the app where it forgot to clean. When the Bot gets stuck on my living room carpet, it tends to cancel its job and go back to its pad. Also, when the Bot is cleaning, it likes to go in random directions and not proceed with the original zig-zag motion to edge motion. Instead, the map on the app will show the Bot cleaning in a sloppy motion. For the price, it is not worth the full value. It's good, but not the best Bot vacuum.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, September 28, 2022
Hi Chadthebot,
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.
See pages 39 and 40.
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144972525) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.
See pages 39 and 40.
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144972525) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Overall fairly happy but...
on June 28, 2022
Posted by: Eric
from California
overall the vacuum seems to work well and is much quieter than the vac it replaced and it's nice having the automatic debris removal. not sure if it picks up as much cat hair and dirt as the previous vac though.
another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat.
i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more.
pretty expensive mishap on top of the cost of the vacuum.
another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat.
i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more.
pretty expensive mishap on top of the cost of the vacuum.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, September 28, 2022
Hi Eric,
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144972556) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144972556) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Vac Robot best tried so far.
on June 28, 2022
Posted by: markjahan
from Oklahoma City OK
[This review was collected as part of a promotion.] We have tried many of these vacuum robots and none work this well. Love the auto clean after each run when the dirt is automatically moved to a larger trash bag so you don't have to clear it after each run.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US