Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
So much better than Roomba!
on July 11, 2022
Posted by: Diemacher
from Arlington, VA
[This review was collected as part of a promotion.] I replaced my Roomba with the Samsung JetBot. The Samsung is much better,McKean’s better never gets stuck, and the interface is great too. Move to the JetBot!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great robot
on July 11, 2022
Posted by: Timothy
from NJ
[This review was collected as part of a promotion.] Just Love it, it helps me to unload one part of the house care routine effectively.
Expanding the first impression, first of all, it has a couple of improvements needed, but in overall it is simple to set up and operate and clean, and the following details are based on my experience of using it only in hard floors.
Setting consists of placing it in a spot where should go, then connecting it with the Jet Bot+ proprietary application via WiFi, which is quite standard like other devices and brands work today.
To operate, it can be done in two ways; one from the vacuum itself, second from the application. From the same application, you can:
1. start, pause, and return to the base, and it offer dome data point. This consist of history of having run, which tell duration, and area covered graphical footprint map.
2. Schedule
1. start, pause, and return to the base, and it offer dome data point. This consist of history of having run, which tell duration, and area covered graphical footprint map.
2. Schedule
Status references at glance:
1. Ready to Clean, Returning to Base, Paused
2. Battery level
1. Ready to Clean, Returning to Base, Paused
2. Battery level
The owner guide does a reference to bot boundary strips, but it is not included as per package specification I received. But did’t need for the are where I was focused on, although it would be needed if it is used on the second floor to avoid the stairs.
Starting to vacuum, all it takes is from the Application tap on Play button (or from the device self the button Clean). And automatically start working, and return to the base when the battery is low or need unload collected dust and debris. In the process doesn’t require much care and can left alone to work. When it return to base, automatically empty to the base bin.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great that the battery last so long.
on July 11, 2022
Posted by: JaneR
from Pillager, mn
[This review was collected as part of a promotion.] Use it every other day and it is much quieter than the other robot I have
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Jet Bot+ Robot Vacuum with Clean Station
on July 11, 2022
Posted by: Mella
[This review was collected as part of a promotion.] The instructions aren't clear on how to set the map
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, July 19, 2022
Hi Mella.
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station mapping. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, to create a map, you need to register the device first and then start creating a map with the Smarthings App.
• When the Jet Bot starts cleaning from the Clean Station and completes cleaning one time in Auto Clean, a map is saved.
I suggest you check your user manual for assistance. Please go to page 44.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
Also, I suggest you check this link for further assistance.
POWERbot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS00088082/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144711200
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station mapping. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, to create a map, you need to register the device first and then start creating a map with the Smarthings App.
• When the Jet Bot starts cleaning from the Clean Station and completes cleaning one time in Auto Clean, a map is saved.
I suggest you check your user manual for assistance. Please go to page 44.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
Also, I suggest you check this link for further assistance.
POWERbot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS00088082/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144711200
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Rarely vaccuums all rooms correctly
on July 11, 2022
Posted by: Erydzewski55
from Erie, PA
[This review was collected as part of a promotion.] Most of the time it just skips whole potions of rooms.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Camille , Samsung Care, July 20, 2022
Hi Erydzewski55.
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station vacuum not completing the cycle. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung PowerBot cycle doesn't complete.
https://www.samsung.com/us/support/troubleshooting/TSG01110503/
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715152
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station vacuum not completing the cycle. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung PowerBot cycle doesn't complete.
https://www.samsung.com/us/support/troubleshooting/TSG01110503/
In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144715152
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Jet Bot
on July 11, 2022
Posted by: JB101
from Ohio
[This review was collected as part of a promotion.] I brought this bot a few months back and so far it's been working pretty good. I just wish it would alert me on my television like my Samsung washer and dryer.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Works great
on July 11, 2022
Posted by: Chin
[This review was collected as part of a promotion.] Have been using this for a while ...so far so good
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
DISAPPOINTED
on July 11, 2022
Posted by: TINY
from HIGH RODGE MO.
[This review was collected as part of a promotion.] Recieved and read instructions and charged machine set up app and this thing still doesn't do as it should and really bad with carpets
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Camille , Samsung Care, July 21, 2022
Hi TINY.
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station bad on carpets. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Also, a thick carpet may damage both the Jet Bot and the carpet.
I suggest you check this link to your user manual for assistance. Please go to page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the vacuum.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144719326
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station bad on carpets. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Also, a thick carpet may damage both the Jet Bot and the carpet.
I suggest you check this link to your user manual for assistance. Please go to page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the vacuum.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144719326
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US