Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
3
Overall fairly happy but...
on June 28, 2022
Posted by: Eric
from California
overall the vacuum seems to work well and is much quieter than the vac it replaced and it's nice having the automatic debris removal. not sure if it picks up as much cat hair and dirt as the previous vac though.
another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat.
i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more.
pretty expensive mishap on top of the cost of the vacuum.
another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat.
i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more.
pretty expensive mishap on top of the cost of the vacuum.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, September 28, 2022
Hi Eric,
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144972556) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144972556) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Okay Bot
on June 28, 2022
Posted by: Chadthebot
[This review was collected as part of a promotion.] I bought this vacuum about 3 months ago and it is still holding up well. I clean the machine often and it runs like the first time I put it to the test. I gave it 3 stars because some times this Bot will skip over an entire area or forget a room completely. Once it's back in its charging station, I have to manually draw boxes on the app where it forgot to clean. When the Bot gets stuck on my living room carpet, it tends to cancel its job and go back to its pad. Also, when the Bot is cleaning, it likes to go in random directions and not proceed with the original zig-zag motion to edge motion. Instead, the map on the app will show the Bot cleaning in a sloppy motion. For the price, it is not worth the full value. It's good, but not the best Bot vacuum.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, September 28, 2022
Hi Chadthebot,
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.
See pages 39 and 40.
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144972525) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.
See pages 39 and 40.
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144972525) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
amazing
on June 30, 2022
Posted by: vanda
from philadelphia
[This review was collected as part of a promotion.] I love this Bot, it does the job and my house looks clean every day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vacuum Samsung
on July 2, 2022
Posted by: Excellent
from South Carolina
[This review was collected as part of a promotion.] I got this last month for my girlfriend she loves it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Vacuum ive ever buy
on July 5, 2022
Posted by: Qcasl3e
from Maryland
[This review was collected as part of a promotion.] This vacuum is great i've been using it for a while now and you got all the control on this Vacuum from mapping the area to sending them to clean a spoy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So convenient for my upstairs
on July 7, 2022
Posted by: pixidst173
from CA
[This review was collected as part of a promotion.] This little guy is perfect. I own the bespoke vacuum that I have for my downstairs but while I'm vacuuming that, the jet bot does all my rooms upstairs. You'll get embarrassed when its finished because it does such a better carpet line design then you do. lol :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much better than I was expecting
on July 8, 2022
Posted by: Chad D
from Olyphant, PA
the jet bot+ is my first vacuum like this. this unit is accurate, and i love how it goes back around and hugs the edges of everything, including chair legs, at the end.
i have 2 dogs that shed. it became obvious when i replaced my carpets with hardwood. i run my jet bot automatically three times a day. setting where it should and should not clean (corners with cables) was easy. i do have a jet vac 70 for those spots. the fir, milk bone crumbs, and even full pieces of dry dog food are picked up easily. i can hear it all go into the station bin at the end of each cleaning. if i see a spot that needs immediate attention, i highlight it on the map and let the vacuum loose. i highly recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Quite and precise
on July 10, 2022
Posted by: Bigpunisher670
from Mississippi
[This review was collected as part of a promotion.] Vacuum does a good job, is quite, and easy-to-use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US