Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Super Quiet
on July 12, 2022
Posted by: DFNE
from Lincoln, NE
[This review was collected as part of a promotion.] I love this vacuum so much I bought one for each floor of our house. I have them on a schedule and they clean in the early mornings because they are so quiet. They are very thorough and run for a long time if you have a lot of square footage so plan accordingly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cleaning buddy
on July 12, 2022
Posted by: Walter Q
from The Woodlands, Texas
[This review was collected as part of a promotion.] Very satisfied. It works well and intelligently. It asks for help if necessary. I know how it's doing remotely.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Just set it and forget it!
on July 11, 2022
Posted by: scoobychu
from Katy, TX
[This review was collected as part of a promotion.] An amazing robot that just keeps going and going and keeps my floors clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cleans pretty well
on July 11, 2022
Posted by: Praveen
[This review was collected as part of a promotion.] It cleans pretty well and does a great job on carpet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on July 11, 2022
Posted by: Mayra
from Texas
[This review was collected as part of a promotion.] I'll really like it.................... amazing !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
DISAPPOINTED
on July 11, 2022
Posted by: TINY
from HIGH RODGE MO.
[This review was collected as part of a promotion.] Recieved and read instructions and charged machine set up app and this thing still doesn't do as it should and really bad with carpets
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Camille , Samsung Care, July 21, 2022
Hi TINY.
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station bad on carpets. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Also, a thick carpet may damage both the Jet Bot and the carpet.
I suggest you check this link to your user manual for assistance. Please go to page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the vacuum.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144719326
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Jet Bot+ Robot Vacuum with Clean Station bad on carpets. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Also, a thick carpet may damage both the Jet Bot and the carpet.
I suggest you check this link to your user manual for assistance. Please go to page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
In case of repairs are needed, please take note of your warranty coverage for the vacuum.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144719326
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great vaccum
on July 11, 2022
Posted by: Erick
from Rowlett, tx
[This review was collected as part of a promotion.] I really like the vaccum just wish I would got the one with AI because this vaccum bumps very often with walls. Other than that, it does really the cleaning between hard wood floors and carpet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great robot
on July 11, 2022
Posted by: A bazzi
from Nnew York
[This review was collected as part of a promotion.] I bought this and it was very good investment, very easy to program and clean very nicly
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US