Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Cleans well
on October 26, 2022
Posted by: Hibs401
from Dallas, TX
[This review was collected as part of a promotion.] I have got other robots, I can send the past, but this one has been really good about cleaning the corners and making the house actually look good. Has great section power.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung vacuum
on October 26, 2022
Posted by: Kittu
from Frisco
[This review was collected as part of a promotion.] It is a great product. Works great and powerful...!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum
on October 26, 2022
Posted by: MHKH
from Austin TX
[This review was collected as part of a promotion.] This is my second robotic vacuum. This is by far the best one, specially with a laser mapping seems to
be making a big difference. It is a bit difficult to handle for elderly than my last one but super efficient. Also this requires very little maintenance.
be making a big difference. It is a bit difficult to handle for elderly than my last one but super efficient. Also this requires very little maintenance.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing!
on October 26, 2022
Posted by: madd1121
from Jacksonville, FL
[This review was collected as part of a promotion.] I absolutely love my jet bot+, I set the timer to turn on at 6am and at 6pm, it empties out by itself and starts back up on its own. I don't have to babysit it like I did with my old bissell that I received as a gift which wound up in the trash after 1 week. This little magic machine is the best in its class! I have had it for a few months and have had zero issues. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 26, 2022
Posted by: Duke2043
from Parkton,Maryland
[This review was collected as part of a promotion.] I love my new Samsung Jet Bot Vacuum.Its cleaning in superior to last brand I had.Mapping is great the canister last along time before bag needs to be changed!Love It!Love the extra parts bag that was given with the ot also!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
One major problem.
on October 25, 2022
Posted by: Mcolt
from 23185
Parts are impossible to track down. I can not find replacement edge brushes or rollers. This is the biggest con of this product. Other than that it is a nice unit. It only comes with one spare side brush and filter.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 1, 2022
Hi Mcolt,
Great to hear from you about your experience with the vacuum.
To better assist you in tracking the compatible parts, you may refer to our Samsung Parts Website or the Samsung Parts Team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145100648), which will help our team pull up your information.
Have a great day.
Melardo
Great to hear from you about your experience with the vacuum.
To better assist you in tracking the compatible parts, you may refer to our Samsung Parts Website or the Samsung Parts Team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145100648), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product.
on August 26, 2022
Posted by: Jenna
shortly after i started getting the errors. the sensors constantly needed to be cleaned- even if they were just cleaned. sent it in, "fixed it". still does it. the sensor on top had to be replaced- sent it in again. now the vacuum is constantly saying do this or do that. i only run it at night &in the morning when everything is picked up and no one is around to mess with it. doesn't seem to make a difference. i also just cleaned out the brush. it is impossible to get the hair that wraps around the brush because the ends don't come off like other brushes. even after emptying it if i pick it up stuff still falls out all over. i usually have to vacuum again anyways since it barely sucks anything up. i would definitely never suggest this device to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, September 16, 2022
Hi Jenna,
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes.
POWERbot information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001935/
Suction power is weak. See page 40.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144926991) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes.
POWERbot information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001935/
Suction power is weak. See page 40.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144926991) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Great Robot, Terrible Brush
on August 26, 2022
Posted by: sradliff
love the mapping and scheduling. though the ability to create multiple schedules for individual rooms would be ideal.
the brush on this robot is to fine/soft and is no good at picking up anything on a carpeted (regardless of shag height) surface. it simply does not do the job. even with the suction set to max, it will not pick up pet hair or litter. only effective on bare floor surfaces. not on carpet or rugs.
please offer a regular vacuum brush w/ beater for this robot.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, September 16, 2022
Hi sradliff,
We are glad to hear that you are using a Samsung vacuum. We understand keeping our rugs and carpets clean is important to eliminate dust.
To address this concern, we would like to inform you, that the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please click the link and see page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144927097) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung vacuum. We understand keeping our rugs and carpets clean is important to eliminate dust.
To address this concern, we would like to inform you, that the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please click the link and see page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144927097) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US