Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Don't believe the hype!!
on November 8, 2024
Posted by: Kevin
from Georgia
I bought a month and surprised at all of lies in some the reviews.. this does NOTHING be sweep trash dirt across the for.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 11, 2024
Hi Kevin,
We understand how you feel regarding this vacuum. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663449), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this vacuum. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663449), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Best vacuum robot
on October 19, 2024
Posted by: Daniel H
from Houston TX
[This review was collected as part of a promotion.] Best vacuum robot I've ever had. Easy to operate and works very efficiently.
My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quality Product
on October 18, 2024
Posted by: SamsungFan48
from Michigan
[This review was collected as part of a promotion.] Being a Samsung fan I bought this hoping it was a quality product like their TV's and phones. After using a few months I'm very happy with the product. The only complaint I have is it lost the Smart Things Wi-Fi connection and I had reset the connection as if it was a new product. That's the only reason I gave it 4 stars and not 5.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing robo vac
on October 12, 2024
Posted by: Woodartist
from Peoria, AZ
[This review was collected as part of a promotion.] Amazing how well the vac accurately maps the entire house (single story), always knows where it is and cleans in an organized pattern. We have a "dumb" robo vac in another house. It does a good job but randomly wanders around. The Jet Bot literally sees the room, then proceeds to go back and forth vacuuming as you would. It sees all furniture (and other objects on the floor) and maps to go around them. Rarely bumps into things. When creating the map, first pick everything off the floor, shoes, pets, etc. Otherwise, it will think these are permanent things and map around them. After the map is created if it sees a new random object on the floor (like a pet) it will go around the object. Once the map is built the first time you use the vac, it stores the map. Then you use the map displayed on your phone using Smart Things app to select which rooms to clean. Your phone is the control ... no remote and only an on off button on the vac. It is very accurate as it moves around the house, even finding its way under each dining room chair and back out with ease. We have it set to clean the room then go back and clean around the edges of the room. It also talks to you, telling what it is about to do. It never gets lost and always finds its way directly back to its home. Our floors are all hard surfaces. It does a great job cleaning. We have some throw rugs which we must pick up or it just pushes them and can get stuck (the side spinning brush gets under the throw rug). As for noise, it sounds typical for a robo vac. When it returns home and empties into the home station, that vacuum is loud and sounds powerful. The app on the phone is pretty good. You can start it when you are not home and track its progress on your phone. If it does run into a problem (gets stuck on a throw rug) it will ask for help, but if no one responds it will shut down until it is rescued. Our house is 2,000 sq ft and it has just enough power to clean the entire house on a single charge. But if it does sense it is running low on battery it goes home, then finishes where it left off after charging.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on September 26, 2024
Posted by: Critic
from Albuquerque, NM
This is a terrible vacuum. When the engineers designed this with the cliff sensors, I guess they assumed everybody in America lives in at least a two-story house. You would think they would include a way to turn off the cliff sensors if you live in a one story house. I have some Persian style rugs with designs on them with a lot of black and the vacuum thinks that the black spots are cliffs and it won't vacuum it and it just gets stuck there and doesn't move. It's in the middle of another rug just a blue rug and it thinks some areas of that rug are objects it has to avoid because it doesn't vacuum the whole thing. Even though it's set to the low furniture setting it won't clean under my bed. Sometimes it can find its way back to the docking station and sometimes I have to physically put it in there because it can't climb up in there. Who designed this? Were they drunk? An absolute waste of money. A completely useless poorly engineered device. Why can't you turn off the cliff sensors? My old Samsung allowed me to put electrical tape over the cliff sensors. Can't do that with this one. Stupid useless vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 27, 2024
Hi there,
Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently.
Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Also, here is a link if the jet bot do not automatically return to its docking station.
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147562181 to help our team pull up your information.
Have a great day.
^Aloe
Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently.
Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Also, here is a link if the jet bot do not automatically return to its docking station.
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147562181 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on September 5, 2024
Posted by: Rick
[This review was collected as part of a promotion.] Great product for the value for the money great buy
Written by a customer while visiting Samsung US
Customer Rating
1
not last more than 1 year!!!!
on September 5, 2024
Posted by: Leo Pallos
from Chicago, IL
Bought this robot and barely used it for 1 year and now it does not charge anymore. trying to get support from Samsung to send it to be fixed and not having success.. I do not recommend!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 6, 2024
We care about your vacuum's betterment, Leo Pallos. We are here to help you.
Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet):
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet):
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Worth recommending.
on September 5, 2024
Posted by: Andrew
from ranchocucamonga CA
[This review was collected as part of a promotion.] Very good looking, but a broom design that I don't feel does a good job of cleaning the floor. The design of automatically collecting dust is good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US