Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Great if you have dogs
on November 7, 2022
Posted by: Vanrodvill18
from Georgia
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy that I did. I have a dog and this helps me everyday.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love It
on November 7, 2022
Posted by: ANAISBET
from Princeton TX
[This review was collected as part of a promotion.] I love it, it's the first time I have a-Robot to clean my floor! And it's definitely a big help, especially when you have pets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best vacuum
on November 7, 2022
Posted by: Pao83
from Ct
[This review was collected as part of a promotion.] Very good vacuum but I wish has longer battery life
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on November 7, 2022
Posted by: Jay3
from Plainfield, IL
[This review was collected as part of a promotion.] I bought this for my new home and love how smart home appliances can work when I'm not home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No replacement parts.
on November 7, 2022
Posted by: Alex
Just got this recently and I'm honestly kinda disappointed at how it handles dog hair on our low pile area rugs. It has trouble picking up our dog's long hair off the rug and even flattens the hair when it goes over it. It works fine on our wood flooring though.
I have also looked around and asked Samsung Experts if there's an option to buy the Auto Empty Clean Station for the Jet Bot Robot separately in the future and they just redirect me to their Samsung Parts website, which doesn't help, as it only shows the owner's manual for the Jet Bot. There's also no way to find replacement parts such as the main brush roller or filter. So after that 1 year warranty, you're basically out of luck if you need to buy replacement parts for maintenance or want to buy the Clean Station in the future.
The LIDAR feature is nice as I don't really see it bumping into everything, but it does have issues when it comes to navigating around our coffee table. The SmartThings App is fine and easy to use, but it's not as fully featured as I had hoped for. It doesn't have an option to have two maps if you need to use the Jet Bot on a second floor.
Overall, the lack of replacement part options and not being able to get an Auto Empty Clean Station as a separate item in the future makes me regret buying this vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 14, 2022
We're glad you reached out, Alex.
The below link is the user manual for your model. Turn page 12 (Cleaning and maintenance - bullet #1,2,3 & 4) and pages 32-33 (Functions of the SmartThings App) for reference: https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To check the availability of the Auto Empty Clean Station and main brush roller or filter, you may reach out to our Samsung Parts team or visit our Samsung Parts Website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145143361), which will help our team pull up your information.
Have a great day.
Melardo
The below link is the user manual for your model. Turn page 12 (Cleaning and maintenance - bullet #1,2,3 & 4) and pages 32-33 (Functions of the SmartThings App) for reference: https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To check the availability of the Auto Empty Clean Station and main brush roller or filter, you may reach out to our Samsung Parts team or visit our Samsung Parts Website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145143361), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on November 4, 2022
Posted by: Dallas262
from Dallas Texas
[This review was collected as part of a promotion.] The Jet Bot+ has been a great addition to connected house! Easy updates from my S22 Utra and great performance all around. We love not only the easy of setting up but also how quiet it is when compared to our previous cleaning bot from another company.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on November 2, 2022
Posted by: MsAdams513
from Stockbridge,GA
[This review was collected as part of a promotion.] I like this vacuum. It’s very smart when maneuvering around objects which is very helpful. My last robot vac I had to rescue every few minutes from getting stock. I’ve had no issues with this one & it cleans well. I definitely recommend it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Skips half the house during scheduled cleans
on October 31, 2022
Posted by: elena
from USA
This vacuum was really disappointing after about a year. At some point I noticed some rooms did not actually seem clean after the robot ran. After looking at the cleaning reports it is obvious that the robot is just skipping half of my floor space despite not being blocked by obstacles. This happens consistently despite remapping attempts. The vacuum is also able to clean everything perfectly fine while doing the mapping.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 2, 2022
Hi Elena,
Thank you for sharing your review of the experience of your vacuum.
We recommend leaving over 3 cm of space from the inner doorstep placed in the entrance. Otherwise, the robot vacuum can ride on it and go outside.
For reference, I shared these links:
Here is a link to "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
I also shared this link about "Clean with your Jetbot Mop": https://www.samsung.com/us/support/answer/ANS00086882/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145102671), which will help our team pull up your information.
Have a great day.
Melardo
Thank you for sharing your review of the experience of your vacuum.
We recommend leaving over 3 cm of space from the inner doorstep placed in the entrance. Otherwise, the robot vacuum can ride on it and go outside.
For reference, I shared these links:
Here is a link to "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
I also shared this link about "Clean with your Jetbot Mop": https://www.samsung.com/us/support/answer/ANS00086882/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145102671), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US