Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Superior Samsung Product
on March 18, 2022
Posted by: Empanada1
from Katy
Gender:Male
[This review was collected as part of a promotion.] First robotic vacuum. Easy to install right out of the box. Used my Smart Things App to program. Installation did say it was charged but was not. I had to wait for full charge. It stared up right after and I was amazed. It set a floor plan and worked around furniture. The cleaning is precise. It moves slowly and picks up all particles. I did have issues with it docking properly on several occasions. Overall I thinks this is another great product from Samsung.
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Jetbot Vacuum with object recognition
on March 18, 2022
Posted by: christine445
from Peoria
Gender:Female
[This review was collected as part of a promotion.] This vacuum is very powerful! It cleans wonderfully! I have a beagle/healer who sheds constantly and now you wouldn't know it! I use the Smart things wizzard by Samsung and I get a report after each cleaning. I have my Vacuum set to clean until the battery gets low. It is able to thoroughly clean the house and the run time is averaging 1 hour and 20 minutes. I clean the dust bin before each use because each time it fills it up. It picks up fine dust, fur and pet dander along with everything else. I am amazed with the object recognition. It doesn't bump into walls or furniture but gets everything under and around the furniture! I have my vacuum set to do the edges last and it gets right up to the edges of the baseboards without running into them. The other day I had errands to run, so I cleaned the house and started the vacuum before we left. It was so nice to come home to clean floors. We have tile in the common areas with entry rugs and carpeted bedrooms. This vacuum senses the different floor areas and has no trouble going from tile to carpet and back to tile. Each time I get a cleaning report in the Smart things app. Even if I'm not home when the vacuum is finished I get a cleaning report on my phone. It automatically returns to the charging station when the battery gets low and sets itself on the charger so it will be ready for the next time. It's so nice to have something that cleans on its own, while I do other chores and errands. What a Time saver. The Smart things app even alerts me when maintenance is needed. Setting up was so easy because the vacuum actually talks to you and guides you through the process! My honest opinion is it's a great product that I cannot live without! This is my first time owning a robotic vacuum but I have seen others in action that weren't made by Samsung and I can tell you the Samsung product does a far superior job!
Written by a customer while visiting The Insiders
Customer Rating
5
My Juan Vacuum
on March 18, 2022
Posted by: JackieB25
from Pasadena
Gender:Female
[This review was collected as part of a promotion.] I love samsung products. samsung is a brand I trust and will be loyal to for years to come. I have tried a couple’s of bot vacuums in the past, but they weren't worth the money spent. I read a lot about this vacuum, and an opportunity came up to get one. does not disappoint! It is extremely quiet, and unless you see it go by, you could almost forget it is running. the set up was easy, and the app is user friendly. If the battery gets low during its cycle, it hooks up at the station, and then goes back to finish the job! It has a self-cleaning brush, and even empties itself.
I am the owner of four (4) chihuahuas and a lab/pit mixed. So needless to say we have our fair share of dog hair. My Juan did the job very well. I am super pleased. I think anyone with pets would agree.
I am the owner of four (4) chihuahuas and a lab/pit mixed. So needless to say we have our fair share of dog hair. My Juan did the job very well. I am super pleased. I think anyone with pets would agree.
Written by a customer while visiting The Insiders
Customer Rating
4
Save a little of cleaning
on March 26, 2022
Posted by: Uly g
save some cleaning time especially you work 6 days a week.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My wife’s (Juan)Jet Bot
on April 1, 2022
Posted by: BillBry
from Pasadena
Gender:Male
[This review was collected as part of a promotion.] My wife and I both have had back surgeries, with that being said an upright vacuum was really getting to be a chore. My wife deciding on a Jet Bot was a great decision we have both dogs and a cat so with the pet hair vacuuming was a constant struggle. It was actually an easy setup. Watching the cat chase it around is pretty amusing. Overall we are very pleased with the Samsung Jet Bot. I only wish we would have thought about it sooner.
Written by a customer while visiting The Insiders
Customer Rating
2
Nope
on April 1, 2022
Posted by: Angela
prog: great mapping tech; no go zones are easy to program.
con: it works fine on hard foors but the suction is not sufficient for carpet. i suspected it was too wimpy when we first fired it up because it barely makes any noise. i thought, "surely that's because of samsung's superior engineering." nope.
we've had a great experience with all of our samsung products, but this vacum is a fail. we've had it for 7 months and it has never asked us to empty the bag in the station. (it's still not full.) maybe that's a good thing because you can't buy the bags anywhere!
we have a different vacuum whose bin is packed full after 3 days, without fail. (cats) it's getting it's job back and jet bot is getting the boot.
it's hard to believe there are so many great reviews for this piece of junk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Ross, Customer Care, April 15, 2022
Hello Angela,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Jet Bot+ Robot Vacuum with Clean Station. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144407303
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Jet Bot+ Robot Vacuum with Clean Station. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144407303
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Skeptical!
on April 7, 2022
Posted by: Bswebb
from Aurora, co
we have been skeptical for quite time of how this would do, how the animals would take to it, and cost was high.
ours has claimed the attention of the animals and us.
it works great. we have a mixture of hardwood and carpet and furniture. it 'learned' the rooms and from that point it has worked better than expected.
ours has claimed the attention of the animals and us.
it works great. we have a mixture of hardwood and carpet and furniture. it 'learned' the rooms and from that point it has worked better than expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love with it
on April 9, 2022
Posted by: May76
from Frostproof, FL
[This review was collected as part of a promotion.] from the first time i used it, i was in love, it cleans so well, and it goes in straight lines, so it does a really good job, and i love the it talks to you and it empty it self, i just have to order bag for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US