Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Impressive Robot Vacuum
on July 14, 2021
Posted by: ryancox1
from Lexington
Gender:Male
[This review was collected as part of a promotion.] I’ve had two other robot vacuums in the past that performed reasonably well at times but invariably had problems from losing the location of their docks to inconsistently cleaning their respective areas. Not so with this vacuum.
Other than some initial frustrations with the app — I had to switch to another phone to pair with my WiFi — this vacuum has performed admirably. It cleans well, and thanks to the LiDAR Scanner never failed to return to its dock. While it occasionally eats one of our rugs and has to be rescued, it does a great job: our floors have never been cleaner. It’s easy to schedule cleaning for when we’re asleep, and once rooms are set up in the app it’s convenient to be able to have the vacuum clean specific rooms on demand. The app is the weakest part of the experience for me, but I’m sure it can be improved in time. I can easily recommend this vacuum to anyone looking for a convenient way to keep your floors clean without much hassle.
Written by a customer while visiting The Insiders
Customer Rating
4
Pretty Good
on July 12, 2021
Posted by: darby21
from Ballwin
Gender:Female
[This review was collected as part of a promotion.] I have owned 2 robotic vacuums prior to this one so I have a benchmark to compare. I do love how this one maps out your house and 'talks' to you to let you know what it is going to do next. It handles thresholds well--better than my other two. Where it falls short is it still only makes it back to its charging station about 75% of the time and it gets very hung up on the edges of small area rugs. It also is loud and clunky and sounds like it's on a terror. It does pick up cat hair very well and it is always so satisfying to empty the full dust bin. It is also much better at not eating cords and cables although occasionally it still does get twisted in them and pulls them out of the wall.
Written by a customer while visiting The Insiders
Customer Rating
5
A powerful robot vacuum cleaner and empties itself
on July 19, 2021
Posted by: Siddhai1
from ALHAMBRA
Gender:Male
[This review was collected as part of a promotion.] During the week both my wife and I are at work. When we come home, we are extremely tired and tend of procrastinate when comes time to cleaning the house. Then on the weekends it is a chore where we find spending a lot of time cleaning. We needed help with the daily cleaning.
With so many robot vacuums in the market today how do you know you have made the decision? Well, when you have a brand name like Samsung and supported with technology- LiDAR you know you have made the perfect decision.
To give an honest opinion for the Jet Bot+ Robot Vacuum with Clean Station I have to break it down into few categories.
1.Looks: This Samsung robot is beautifully designed. It has a washable dust bin. It also includes a charge station (more in detail below for charge station).
2.App- Samsung Smart things app is very easy to use. The first time the robot with its LiDAR technology precisely scanned the entire place. This robot is so smart- it was able to divide the various rooms within the house. The app allows you to schedule your cleaning. It was various sound modes (voice, sound effects, or no sound), different languages with volume levels and even a downtime mode. The best part is that you can choose “SPOT” mode- which allows you choose area you want to clean. It also sends you an alert when the cleaning is completed- and notifies you that it is going to go charge itself!!!! Simply amazing.
3.Cleaning-- Top notch laser mapping. Its intelligent navigation found debris that we found have never found on our own. The brush is located on the right side and – it is a self-cleaning brush. We have been using it for the past few weeks and its bristles have been successfully removing the hairs. In short there is not entanglement of loose hairs around the brushes. Suction power is perfect. We have mostly hard floor with few carpets throughout our home. When this robot would start cleaning on the carpet you can hear its suction power increase.
4.Charge station- I must state that besides the vacuum robot the next best innovation has been the robot’s ability to empty its own dustbin and charge itself. Esthetically well designed.
This Samsung vacuum robot is awesome- never complains and is never tired.
With so many robot vacuums in the market today how do you know you have made the decision? Well, when you have a brand name like Samsung and supported with technology- LiDAR you know you have made the perfect decision.
To give an honest opinion for the Jet Bot+ Robot Vacuum with Clean Station I have to break it down into few categories.
1.Looks: This Samsung robot is beautifully designed. It has a washable dust bin. It also includes a charge station (more in detail below for charge station).
2.App- Samsung Smart things app is very easy to use. The first time the robot with its LiDAR technology precisely scanned the entire place. This robot is so smart- it was able to divide the various rooms within the house. The app allows you to schedule your cleaning. It was various sound modes (voice, sound effects, or no sound), different languages with volume levels and even a downtime mode. The best part is that you can choose “SPOT” mode- which allows you choose area you want to clean. It also sends you an alert when the cleaning is completed- and notifies you that it is going to go charge itself!!!! Simply amazing.
3.Cleaning-- Top notch laser mapping. Its intelligent navigation found debris that we found have never found on our own. The brush is located on the right side and – it is a self-cleaning brush. We have been using it for the past few weeks and its bristles have been successfully removing the hairs. In short there is not entanglement of loose hairs around the brushes. Suction power is perfect. We have mostly hard floor with few carpets throughout our home. When this robot would start cleaning on the carpet you can hear its suction power increase.
4.Charge station- I must state that besides the vacuum robot the next best innovation has been the robot’s ability to empty its own dustbin and charge itself. Esthetically well designed.
This Samsung vacuum robot is awesome- never complains and is never tired.
Written by a customer while visiting The Insiders
Customer Rating
4
Great one for the price
on November 7, 2022
Posted by: Muhammed
from San Diego
[This review was collected as part of a promotion.] Very simple to use vacuum cleaner and does work with no human intervention. The only disadvantage I see is that since we got two floors, we need to map it every time when we change floors.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for less than a year then kaput
on May 25, 2023
Posted by: RosiefromJetsons
from FRISCO, TX
Worked great for a while and after short of a year it has lost its mind. It now will not complete cleanings. Its does half of the map if I am lucky. I have had it remap the house with no luck changed filters, made sure everythi g is cleaned and still only some rooms are lucky to get a line or two done. And good luck on gettin any parts aside from bags and maybe a filter.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Rosie, we got the answer that you need about your vacuum.
Here is a link that covers FAQs about your Powerbot vacuum's mapping and cleaning. Please check "Why is the vacuum cleaning the same area repeatedly? Why didn't it finish cleaning that area?" and "Why is the vacuum returning to the charger when it's not done yet?":
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
For fast resolution, as a service call may be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145833223, to help our team pull up your information when you message us.
Have a great day.
-John
Here is a link that covers FAQs about your Powerbot vacuum's mapping and cleaning. Please check "Why is the vacuum cleaning the same area repeatedly? Why didn't it finish cleaning that area?" and "Why is the vacuum returning to the charger when it's not done yet?":
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
For fast resolution, as a service call may be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145833223, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Can't Schedule By Room
on February 12, 2024
Posted by: Joot
from Oklahoma
The US version does not allow you to schedule cleaning by room only the entire house. Samsung claims that this is not a feature yet it is offered in other locations via the Smartthings app.
Features
1
Performance
4
Design
5
Value
3
Response from Samsung USBy SEA CARE, February 13, 2024
Hi There,
We understand that this experience is different from what you anticipated. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
We understand that this experience is different from what you anticipated. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Next generation of vacuuming is here
on July 12, 2021
Posted by: Philliesfan1
from Brookhaven
Gender:Male
[This review was collected as part of a promotion.] I have used several other brands robot vacuums and ended up returning them as they just either didn’t clean well or couldn’t get around my place without getting stuck on things. The Samsung Jet Bot+ vacuum handles cleaning and maneuvering around items and my place extremely well! As a household with both a cat and a dog I wasn’t expecting that it would pick up the amount of pet hair that it has. This vaccine is insanely smart and literally learns from itself on where to clean and where it can’t go. The clean/charge station is awesome and it still amazes me that technology has come this far where an appliance can find its way back to its base for charging and cleaning. This is definitely the future of vacuuming and Samsung got it 100% right!
Written by a customer while visiting The Insiders
Customer Rating
5
A very impressive vacuum bot
on July 14, 2021
Posted by: glenn113
from Chardon
Gender:Male
[This review was collected as part of a promotion.] I have been very skeptical of bot type vacuums so prior to this I held off on getting one. This is what initial impressions I have gotten.
This vacuum came in a large box. It is already mostly assembled and close to ready to go. I downloaded the app and watched the Samsung video noted on the instructions. Everything was very easy for me, a first timer with a robot vacuum. It cleaned very well on my hardwood floors and some random rugs. I like that it can be scheduled to clean and that I can see how it maps my floors online. The two best features are the Lidar and the clean station. Both make this way better than a normal bot vac. The only downside is the clean station only came with 2 bags. A few more would have been nice.
I am currently in the process of moving into a new home and I will update my review once I see how this works on the tile floors in my new home.
Written by a customer while visiting The Insiders