Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Errors out every 10 mins
on February 21, 2025
Posted by: Lorie
from Minnesota
[This review was collected as part of a promotion.] Errors out every 10 mins, "There's something caught in the power brush. Turn-off the robot vacuum and remove the object" Every time I turn it off and look at the power brush and it is clear of debris. Very disappointed in this vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 3, 2025
Hi Lorie,
We understand that your experience with the jet bot has been less than ideal. We would love to speak with you and provide the best assistance with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148519260) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand that your experience with the jet bot has been less than ideal. We would love to speak with you and provide the best assistance with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148519260) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
We love “Jetson”
on February 10, 2025
Posted by: SheB43
from Auburn, AL
[This review was collected as part of a promotion.] I’ve only had our Jet Bot+ (we named him Jetson) for a week or so, but he has been amazing! Cleans well, easy to use. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely dissatisfied with this vacuum
on February 1, 2025
Posted by: Samsung Fan
from VA
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, February 3, 2025
Hi there,
We know the importance of having a reliable appliance. All we want is to assist you.
We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?"
Jet Bot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS10002355/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148318568) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know the importance of having a reliable appliance. All we want is to assist you.
We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?"
Jet Bot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS10002355/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148318568) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Wheels started grinding after warranty period,
on January 8, 2025
Posted by: mrrame
from VA
Bought it 2023 March, and after 18 months of usage, one of the wheel started making loud grinding noise and wheel wont move. Nothing struck in the wheel well, but makes really loud grinding noise.
Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 9, 2025
Greetings,
We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you.
We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information.
^Rainly
We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you.
We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent for Pet Home
on December 23, 2024
Posted by: MacL
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Cleaning time degradatio
on December 3, 2024
Posted by: noluck
After a year time of cleaning is only 19 minutes.
At least one time per month I check and clean moving parts
At least one time per month I check and clean moving parts
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 3, 2024
Hello,
We know the disappointment about the vacuum's cleaning time. Let us help.
As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery.
You may also visit samsungparts.com.
Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147816070) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know the disappointment about the vacuum's cleaning time. Let us help.
As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery.
You may also visit samsungparts.com.
Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147816070) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Decent not perfect
on November 23, 2024
Posted by: Mrclean
[This review was collected as part of a promotion.] Had a month. Works most of the time but randomly can't find rooms and gets stuck in places it had no issue with on previous runs.
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words.
Jetbot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147733607) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words.
Jetbot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147733607) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Life just got a little easier for me.
on November 22, 2024
Posted by: Babar
from Washington DC
[This review was collected as part of a promotion.] Without a doubt the best purchase of the year. Life just got a little easier!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US