Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Samsung Jet Bot Robot
on January 21, 2023
Posted by: Action Jaxon
from Eureka, california
[This review was collected as part of a promotion.] I boguht this a couple months of ago and it is definitely the best robot vacuum I have invested in. It definitely does the job and would recommend the product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!!
on January 20, 2023
Posted by: dwebb
from GA
[This review was collected as part of a promotion.] Has great features and cleans LVP really well. Mapping it out was super easy and it goes exactly where it's supposed to. Really like that it has an empty station and empties on it's own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Impressive motion but no remote control
on January 20, 2023
Posted by: bhkim
from Freeland, Mi
[This review was collected as part of a promotion.] I bought Jet bot last November and the robotic vacuum provided great detection and cleaned my house. I am delighted to use this machine twice a week. Unfortunately, the Jet bot is not allowed SmartThing app which can remotely control it. I sent it out to Samsung service, but they diagnosed that the hardware was okay and returned it to me. SmartThings team also failed to connect my Jet bot. At this point, I pushed button to command to start cleaning and let it clean all the area in my house. Hardware is great but software is disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, January 25, 2023
Hi there,
Having the jet bot robot do scheduled tasks is a great way to save time
and enjoy our time without worrying about the simple task.
If the unit was serviced and is not responding to your SmartThing app, please try having the device re-registered to your app.
When the Jet Bot is charging on the Docking Station, the Jet Bot connects to the server and checks for software updates. If new software is found, the Jet Bot will automatically download and update it.
Downloading the SmartThings App on page 30
Registering a device to the SmartThings App on page 30
Software Update on page 31
Functions of the SmartThings App on page 32
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145379647) to help our team pull up your information when you message us.
Have a great day.
^Charles
Having the jet bot robot do scheduled tasks is a great way to save time
and enjoy our time without worrying about the simple task.
If the unit was serviced and is not responding to your SmartThing app, please try having the device re-registered to your app.
When the Jet Bot is charging on the Docking Station, the Jet Bot connects to the server and checks for software updates. If new software is found, the Jet Bot will automatically download and update it.
Downloading the SmartThings App on page 30
Registering a device to the SmartThings App on page 30
Software Update on page 31
Functions of the SmartThings App on page 32
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145379647) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Works great and looks great
on January 20, 2023
Posted by: Vijay
from Houston
[This review was collected as part of a promotion.] This is the best thing I purchased for the house. We can control the vaccum using the app and clean individual rooms or spots using the app.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Vacuum
on January 19, 2023
Posted by: jwahere
from Oklahoma City, OK
[This review was collected as part of a promotion.] Works well and I enjoy it's ability to clean rooms separately.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Omg
on January 19, 2023
Posted by: Christy
from Gulf shores Alabama
This is the most amazing thing I've ever seen in my life I have to have a clean house and this thing can go and go and clean and clean and sweet and Sweet and it picks up dog hair I mean it's amazing because underneath beds underneath dressers. I think every house needs to have one of these I think it needs to be a law I would so totally go door to door and sell these things to everybody
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very cool
on January 19, 2023
Posted by: Cleaner
from Great falls, MT
[This review was collected as part of a promotion.] I really like the Samsung Jet Bot. I have only had it for a month so I'm hoping it will last.
My only dislikes are that the bin fir dirt is really small so needs to be emptied often.
My only dislikes are that the bin fir dirt is really small so needs to be emptied often.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Powerful, useful machine with some mapping caveats
on January 18, 2023
Posted by: vaccuumBuyer313
from Los Angeles, CA
[This review was collected as part of a promotion.] This thing is powerful. Really cleans. A bit noisy, which is expected. Easy to clean. The biggest caveat is that the mapping is very scattered and tends to clean the same spot many times while missing some other entirely. Would be great if it can be solved via software update.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US