Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Control through mobile app, easy to use
on May 27, 2023
Posted by: GreatBuy
[This review was collected as part of a promotion.] Good and easy to clean. Cleans all Go zones as we setup
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good for less than a year then kaput
on May 25, 2023
Posted by: RosiefromJetsons
from FRISCO, TX
Worked great for a while and after short of a year it has lost its mind. It now will not complete cleanings. Its does half of the map if I am lucky. I have had it remap the house with no luck changed filters, made sure everythi g is cleaned and still only some rooms are lucky to get a line or two done. And good luck on gettin any parts aside from bags and maybe a filter.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Rosie, we got the answer that you need about your vacuum.
Here is a link that covers FAQs about your Powerbot vacuum's mapping and cleaning. Please check "Why is the vacuum cleaning the same area repeatedly? Why didn't it finish cleaning that area?" and "Why is the vacuum returning to the charger when it's not done yet?":
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
For fast resolution, as a service call may be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145833223, to help our team pull up your information when you message us.
Have a great day.
-John
Here is a link that covers FAQs about your Powerbot vacuum's mapping and cleaning. Please check "Why is the vacuum cleaning the same area repeatedly? Why didn't it finish cleaning that area?" and "Why is the vacuum returning to the charger when it's not done yet?":
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
For fast resolution, as a service call may be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145833223, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Two of them work like a charm
on May 16, 2023
Posted by: Turbo1031
from NJ
[This review was collected as part of a promotion.] I purchased 2 of them. One for upstairs and one for basement. No more lugging vaccum up and down and around the entire house.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
LIDAR Sensor needs reset - Robot won't work
on May 10, 2023
Posted by: Aadish
from boston
This robot was working well until I started seeing errors "Lidar Sensor needs to be reset" - Upon calling customer care there was no solution offered and I was being told i will be charged for service even though i am under warranty , Avoid this as its waste of money
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 16, 2023
Greetings,
We want to assist you with resetting your vacuum's lidar.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145782298, to help our team pull up your information when you message us.
Have a great day.
-John
We want to assist you with resetting your vacuum's lidar.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145782298, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Out of the box great, watch out long term -
on May 9, 2023
Posted by: Kevin
from StL
Works great but I can't find side brush or roller replacements for it.
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Soft Bristle Brush Doesn't Cut it on Carpet
on March 29, 2023
Posted by: Jfer33fcb
from New Jersey
The older 9250 model released in 2017 was a powerhouse and cleaned so well on carpet thanks to the hard-bristle brush. The new Samsung Jet Bots come with a soft bristle brush which DOES NOT pick up pet hair on carpet. I have both of the new Jet Bot models. Thankfully they are super smart, quiet and reliable with all other features. Self emptying is nice. But c'mon Samsung! The most basic thing - picking up hair on carpets!!!! Please Please Please make a hard bristle replacement brush for Jet Bot models.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Customer Care, April 4, 2023
Hi There.
Thank you for sharing your experiences with the vacuum.
Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm.
Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145635681, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for sharing your experiences with the vacuum.
Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm.
Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145635681, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worked for 3 weeks -
on March 28, 2023
Posted by: Danny
from NC
we received our jet bot+ the end of february in anticipation of getting new lvp flooring. once the flooring was installed, the vacuum mapped our open floorplan 1st floor and ran as scheduled for a couple of weeks. now it just keeps saying "the lidar sensor needs to be reset. turn the power off then on again. if that doesn't work, contact customer service.
unfortunately the only solution they had was to pack the whole thing up and ship it to samsung to get fixed and then shipped back (minimum 3 weeks time i'm told).
thankfully i'm just at the end of my return period and am returning the vacuum for a refund.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 4, 2023
Hi Danny,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 23, 2023
Posted by: Bkollu
from Dallas
[This review was collected as part of a promotion.] Have bought it for my cousin two story house which has carpet and hard wood floors. Robot has done a great job cleaning hard waste and soft waste.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US