Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(489 Reviews)
Rating breakdown 489 reviews
5 Stars
381
4 Stars
73
3 Stars
13
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Steve Mack
Verified Purchase:Yes
Finding it difficult to keep the heat set on the grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 26, 2023
We appreciate your feedback, and we are sorry about the difficulty you are having with your grill. We would not expect you to have any concerns with maintaining heat under normal circumstances, and we are here to help!
First, please try a soapy-water leak test to ensure there is no leak in the gas line. A bad LP tank can result in leaks and/or bad gas pressure.
If no leak is present, your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to make sure that your grill is working as expected! Please look for our email outreach soon. Thank you!
First, please try a soapy-water leak test to ensure there is no leak in the gas line. A bad LP tank can result in leaks and/or bad gas pressure.
If no leak is present, your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to make sure that your grill is working as expected! Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Gr81
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product. Easy to assemble. Weber is my go to grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jms-08
from Oklahoma
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love my gas s335 so far, sear zone works wonderfully
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mo Rosenbaum
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The sear station makes a difference in the overall end result. Higher temperatures for searing and cooking. Frye grill gets to and stays at 700 plus degrees when desired. It is great for frozen pizzas, steaks, chicken, burgers, pork chops and all roasts. I grill my veggies on the side burner.
Written by a customer while visiting weber.com
Posted by: John Cook
Expertise:Intermediate
Verified Purchase:Yes
The size of this grill is perfect for a family of four - and still plenty of grilling room when we have guests. I recommend getting the Crafted storage on the side, we've already bought three inserts and love them all.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JanetPlanet56
from Holyoke, Ma
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This grill is incredible. Replaced a 20 yo Weber Genesis that still worked but wanted to upgrade. So glad I chose this one. And Ocean Blue color is awesome!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Just A Moderate
from Sarasota, FL
Gender:Male
Verified Purchase:Yes
We use the grill 3 to 4x per week. They don't hold up well in Florida's climate. Had to replace most parts under warranty of my old Weber SS gas grill as they rusted out and the grill is covered unless in use. Even the frame rusted out which is ultimately why I replaced my last grill with this new one. I suspect I'll go through the same issues with this one. I've been 22 years in this house and this is my third grill. I like the operation of the new one so far except they left large openings in the storage area. Possums crawl in and annihilate the aluminum catch tray. There are possum tracks in the bottom of the storage area. The leave a big mess. I will need to resolve that issue. One more household project! Grill works great so far!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2023
Thank you for your response! We understand that the climate in Florida provides extra challenges for outdoor appliances but with the right maintenance, your grill can last for years to come.
This article explains how to prolong your grill's lifespan when living in humid or salty environments: https://www.weber.com/US/en/blog/tips-techniques/how-to-maintain-your-grill-if-you-live-near-the-coast/weber-30026.html
Our Care team is here to help! Please look for an email from us soon. Thank you!
This article explains how to prolong your grill's lifespan when living in humid or salty environments: https://www.weber.com/US/en/blog/tips-techniques/how-to-maintain-your-grill-if-you-live-near-the-coast/weber-30026.html
Our Care team is here to help! Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Finally a real grill
from Saratoga Springs NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill so far. Set up was tedious but pretty straight forward. Definitely put it together where you’re going to be using it. It’s very heavy and built to last.
I would recommend this to a friend!
Written by a customer while visiting weber.com