Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
379
4 Stars
73
3 Stars
13
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
371 out of
394)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: West Coast
from Bay Area
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Work great! It’s ready to go when you are. Gets hot quickly
Hold heat very well
Hold heat very well
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: RJinPA
from PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
What can I say, it's a Weber!! Bought this to replace a 21+-year-old Weber Genesis Gold. These things are just built for the long haul. Frequent cleaning & keeping it covered aids in the longevity. Still getting to know the ins & outs of this grill after using the same one for over 2 decades which, incidentally, was still working. Not a fan of the cast iron grill grates so I will replace with stainless steel when they become available, but that's just personal preference. A big plus for me was the redesigned burner layout of front to back as opposed to left to right like the one I replaced. I can actually cook indirectly now which is a must for thicker cuts & spatchcocked birds. Get off that fence & buy it, you won't be disappointed.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Yvonne W
from New York
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This grill is fabulous. Easy to use and top quality.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Pat R.
Verified Purchase:Yes
The stainless heat spreaders have already started to rust severely and are turning a greenish color... I clean the grill regularly and keep it covered! I wipe down the outside also regularly with a silicone polish but the hood also seems to be starting to discolor.
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for your feedback regarding your Genesis S-335. We are very sorry to learn your grill is starting to rust. This is not the quality we come to expect from our products.
We recommend using a stainless steel cleaner/rust inhibitor like Bar Keeper' Friend. Cleaning and polishing the exterior should remove any surface stains and rust.
We are happy to help look into this further. Our Support team will be reaching out to assist you. Please look for our outreach soon. Thank you!
We recommend using a stainless steel cleaner/rust inhibitor like Bar Keeper' Friend. Cleaning and polishing the exterior should remove any surface stains and rust.
We are happy to help look into this further. Our Support team will be reaching out to assist you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: xanderbear
from San Diego, CA
Gender:Male
Verified Purchase:Yes
Super powerful! Amazing customer service! What’s not to love here.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Great grill!
on July 24, 2022
Posted by: Kate327b
from Albany, NY
Expertise:Intermediate
After waiting over 10 years we bought a new grill. We had a few hiccups which were operator error (;) ). Works great now wish we did it sooner!
Only one minor issue the handle gets very hot in the sun even w the grill off….so be careful
Only one minor issue the handle gets very hot in the sun even w the grill off….so be careful
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 25, 2022
Thank you for your feedback! We are excited for you to contintue creating outstanding meals on your new Genesis E-335.
We understand your concern with the temperature of the grill's handle. We recommend always wearing a grill mitt for protection when opening and closing the lid.
Thank you for being a long-time Weber fan. Happy grilling!
We understand your concern with the temperature of the grill's handle. We recommend always wearing a grill mitt for protection when opening and closing the lid.
Thank you for being a long-time Weber fan. Happy grilling!
Written by a customer while visiting weber.com
Posted by: Rich Upton
from Austin TX
Gender:Male
Verified Purchase:Yes
This is my third or fourth Weber grill and it is the best one yet. I grill a lot and go through grills about in 5-7 years. I think this bad boy will last a lot longer. I stand by Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dr RSL
Verified Purchase:Yes
Overall OK, but new grates allow food to fall into the flames. After a few uses the "flavor bars" are already stained. Uses a lot of propane for all three burners. They should have put the propane tank on tracks to make changing easier. I liked my older models better.
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
We are very sorry to learn your experience so far has not matched up to your expectations. Your feedback regarding the quality of the Genesis E-335 is very important to us.
Your grill is backed by a generous warranty and we will always stand behind our products. We hope this gives you peace of mind with your new grill.
We want to know more about your experience with the food falling through the grates, the discolored flavor bars, and the propane consumption to further assist you.
Our Support team will be reaching out to you soon. Thank you!
Your grill is backed by a generous warranty and we will always stand behind our products. We hope this gives you peace of mind with your new grill.
We want to know more about your experience with the food falling through the grates, the discolored flavor bars, and the propane consumption to further assist you.
Our Support team will be reaching out to you soon. Thank you!
Written by a customer while visiting weber.com