Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: John T71
Expertise:Intermediate
Verified Purchase:Yes
Good grill. The only complaint I have is the grease tray doesn’t catch all of the grease and it’s running out the bottom of the grill. A little messy to clean up.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 8, 2022
Thank you for your feedback. We want you to have a great experience with your grill! It sounds like the issue with your grease management system may be preventing you from experiencing total grill bliss, and we want to help!
The grease tray that slides under your grilling surface is designed with a non-stick surface to funnel grease into the drip pan below. We recommend regularly scraping any buildup on the grease tray into the drip pan as part of your routine grill maintenance. This will help new drippings to flow directly into the drip pan.
Grilling on an uneven surface is another common reason why drippings escape the drip pan. It may help to measure and adjust your grill's location.
Your grill is covered under warranty and your satisfaction is very important to us! Please look for an email outreach from our Support team soon.
The grease tray that slides under your grilling surface is designed with a non-stick surface to funnel grease into the drip pan below. We recommend regularly scraping any buildup on the grease tray into the drip pan as part of your routine grill maintenance. This will help new drippings to flow directly into the drip pan.
Grilling on an uneven surface is another common reason why drippings escape the drip pan. It may help to measure and adjust your grill's location.
Your grill is covered under warranty and your satisfaction is very important to us! Please look for an email outreach from our Support team soon.
Written by a customer while visiting weber.com
Posted by: Grilling in MN
from MN
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Was very pleased with the quality of the E-335 gas grill. This is our second Weber. First one is over 20 years old and still works. We wanted a newer version with all the fun accessories that you can use with it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: pianomanday
from Vermont
Gender:Male
Verified Purchase:Yes
We bought this grill as a birthday gift. We spent 4.5 hours assembling it and found some extra parts that were unexplained in the directions. We were impressed with the searing feature and got great results from our first use. I like the evenness of the heat and how you can control the temperature to suit the type of foods that are cooking simultaneously. The side burner is great and allows you to get multiple items cooked and done together.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Congratulations on your new Genesis S-335 grill! We are so excited to hear you were impressed with the excellent results on your first cook!
A great tool our fans love utilizing is the BILT app for step-by-step assembly instructions.
Our Support team will be reaching out to follow up with you. Please look for our outreach soon. Thank you for being a Weber fan!
A great tool our fans love utilizing is the BILT app for step-by-step assembly instructions.
Our Support team will be reaching out to follow up with you. Please look for our outreach soon. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Ripper67
from Allentown PA
Gender:Male
Verified Purchase:Yes
The grill does not get as hot as I had hoped. It takes a long time to heat up.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
We appreciate your feedback. Thank you for letting us know about the issue you are experiencing. We apologize for the inconvenience!
Your grill should easily reach 500F, which is hot enough to cook and sear.
If your grill is not reaching this heat level with the lid closed after 15 minutes, then we recommend some simple troubleshooting.
1.) Please check your LP tank's nozzle connection to ensure it is clean and clear of damage. Then perform a soapy-water leak test to rule out a gas leak. Your grill will limit gas flow if it senses a leak.
2.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
3.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
4.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your grill should easily reach 500F, which is hot enough to cook and sear.
If your grill is not reaching this heat level with the lid closed after 15 minutes, then we recommend some simple troubleshooting.
1.) Please check your LP tank's nozzle connection to ensure it is clean and clear of damage. Then perform a soapy-water leak test to rule out a gas leak. Your grill will limit gas flow if it senses a leak.
2.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
3.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
4.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Written by a customer while visiting weber.com
Posted by: T- bone
from New Glarus Wi
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love the cast-iron grates. Cooks evenly. Love the searing burner. I wish it didn’t cost so much.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wisconsin Wizard
Expertise:Intermediate
Verified Purchase:Yes
Very pleased with this grill. It heats fast, hot and even.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Matt Rig
from Congers NY
Gender:Male
Verified Purchase:Yes
This is my first Weber and it is amazing. No flare ups, even cooking and quick heating are just 3 of the benefits of this grill.
Written by a customer while visiting weber.com
Posted by: Packers T
from Oshkosh Wi
Gender:Male
Verified Purchase:Yes
Well designed and great directions for easy assembly
I would recommend this to a friend!
Written by a customer while visiting weber.com