Grill doesnt have locking wheels as per the promis
on September 25, 2023
Posted by: Marissav
from CT
Verified Purchase:Yes
wheels do not lock and its a brand new grill. I called the place that I purchased it from and they told me they dont work on grills or warranty grills. Now I need to call weber to figure out how to get the wheels to lock. its a total hassle.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 2, 2023
Thank you for your feedback. We are very sorry to learn that your locking casters are not working as expected.
Your grill has a generous warranty, and we are here to help! Please look for an email from our Care team. Thank you!
Assembly of the grill takes a few hours, but is easily accomplished by following the step by step instructions on the BILT app. The evenness of the heating with no noticeable hot spots makes cooking easy on this grill. I find the side burner to be very useful for sautéing a recipe with spicy hot peppers, thereby avoiding putting choking fumes inside my kitchen.
Beautiful machine that replaced my 21 year old Genesis. Thoughtful features and multiple cooking options are perfect. Only two nits from five stars: propane tank placement is very awkward inside the cabinet and the exterior fuel gauge indicator does not match up with the inboard indicator in terms of remaining fuel. That said, it's a wonderful addition that cooks up a storm.