Customer satisfaction, a back panel was dented in shipping and we called. We had a new panel in less than 3 days. Controls flare up great, even cooking, worth every penny!
This is the third Weber Grill that I have owned over the last 30 plus years. Each one has been great. My last one was Genesis that U used for about 12 years and the inside bottom rusted out so I bought this one. The new one is better engineered with a larger working table and a useful storage cabinet.
My grill doesn’t look so great due to the stickers and coating that was impossible to get off. Ruined the outside look. Love the large size - inside look. But sticky coating leaves outside looking very used. :(
Response from weber.comBy Weber Grills, Consumer Care, June 29, 2022
Thank you for your feedback. We apologize for the frustration you're experiencing with leftover residue from your grill's protective film.
We recommend using an adhesive remover (like Goo-Gone, for example) to treat the affected areas. Then wash away the adhesive remover with soapy water, rinse, and dry the area. This should have your surfaces looking shiny and new!
We would like to offer our assistance, so please look for an email outreach soon. Thanks for being a Weber fan!
First new grill I've bought in a long time. It's very solid and works well. Only used it a couple times so far, but no complaints whatsoever. It's handy to have the tank scale built-in - my previous grills didn't have one and I ended up getting an inline gauge to tell how much fuel was left, so we'll see how accurate the built-in scale is in the long-term.