Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Ana the grill master
from Mass
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Very nice love the size and the quality and the look
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Pat R.
Verified Purchase:Yes
The stainless heat spreaders have already started to rust severely and are turning a greenish color... I clean the grill regularly and keep it covered! I wipe down the outside also regularly with a silicone polish but the hood also seems to be starting to discolor.
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for your feedback regarding your Genesis S-335. We are very sorry to learn your grill is starting to rust. This is not the quality we come to expect from our products.
We recommend using a stainless steel cleaner/rust inhibitor like Bar Keeper' Friend. Cleaning and polishing the exterior should remove any surface stains and rust.
We are happy to help look into this further. Our Support team will be reaching out to assist you. Please look for our outreach soon. Thank you!
We recommend using a stainless steel cleaner/rust inhibitor like Bar Keeper' Friend. Cleaning and polishing the exterior should remove any surface stains and rust.
We are happy to help look into this further. Our Support team will be reaching out to assist you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Avid cook
Verified Purchase:Yes
Beautifully designed. Side burner is nice for hot days when you don’t want to think about cooking inside!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mark & Bev.
Verified Purchase:Yes
Best Weber we have owned yet! We owned Weber’s for 41years and use them year round.
They cook the best turkey, can’t wait to see how this one does!
They cook the best turkey, can’t wait to see how this one does!
Written by a customer while visiting weber.com
Posted by: BZ Grilling
Verified Purchase:Yes
Our 32 year old Weber Genesis had a cook book that came with the grill. It would have been nice to have one to help us out as this grill is totally different. For the money we spent it could have been included.
Response from weber.comBy Weber Grills, Consumer Care, July 7, 2022
Hi! Thanks for taking the time to leave a review and for being a long time Weber fan! We have a robust collection of recipes online https://www.weber.com/US/en/recipes/weber-31811.html, we hope that you will discover a lot of really amazing foods to grill! Thanks and enjoy your new grill!
Written by a customer while visiting weber.com
Posted by: Vikster
Expertise:Intermediate
Verified Purchase:Yes
Great, well built grill. Even heating and food grills great
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CBaker
from NJ
Expertise:Intermediate
Verified Purchase:Yes
The side burner did not light up on new grill and customer support is asking me to try different things I am not qualified to do.
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for your feedback. We are sorry to learn about the issue you are having with your side burner and we appreciate your patience.
We understand that it can be intimidating to troubleshoot an issue with your grill. Our Support team is trained to provide step-by-step guidance to help you along the way.
It is possible that the electrode for your side burner or the wire that connects it to the battery needs to be repositioned. This is an easy fix that we can definitely help walk you through.
Please look for an email outreach from our Support team soon. We'll get your side burner working again in no time. Thank you!
We understand that it can be intimidating to troubleshoot an issue with your grill. Our Support team is trained to provide step-by-step guidance to help you along the way.
It is possible that the electrode for your side burner or the wire that connects it to the battery needs to be repositioned. This is an easy fix that we can definitely help walk you through.
Please look for an email outreach from our Support team soon. We'll get your side burner working again in no time. Thank you!
Written by a customer while visiting weber.com
Posted by: Dr. Scott
from Six Mile, South Carolina
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The electronic ignitor was defective and had to be replaced...I'm still waiting for the part...otherwise it is a beautiful piece of equipment
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for your feedback. We want you to enjoy every feature of your beautiful new grill.
We appreciate your patience with the unexpected igniter issue, and we apologize for the inconvenience you experienced as a result. Your replacement part is on the way and will arrive very soon.
In the event that your grill cannot be ignited via the built-in system, your grill can be safely lit in a manual way. There is a match-holder under your side table that will extend the flame and allow you to ignite the burners. Please see this link (or your owner's guide) for instructions:
https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We will follow up with you to make sure that everything is working perfectly. Please look for our email outreach. Thank you again and happy grilling!
We appreciate your patience with the unexpected igniter issue, and we apologize for the inconvenience you experienced as a result. Your replacement part is on the way and will arrive very soon.
In the event that your grill cannot be ignited via the built-in system, your grill can be safely lit in a manual way. There is a match-holder under your side table that will extend the flame and allow you to ignite the burners. Please see this link (or your owner's guide) for instructions:
https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We will follow up with you to make sure that everything is working perfectly. Please look for our email outreach. Thank you again and happy grilling!
Written by a customer while visiting weber.com