Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: 45steaks
Gender:Male
Verified Purchase:Yes
The sheetmetal is half of the thickness of my last Webber. It feels flimsy for fifteen hundred dollars. I would have chosen something else but the other manufacturers didn't have natural gas grills. I feel cheated because I won't have anywhere near the longevity like my last Webber.
Response from weber.comBy Weber Grills, Consumer Care, August 18, 2022
Thank you for your feedback. We appreciate that you have been a Weber owner for many years!
Your grill is supported by a generous warranty because we expect our products to be long-lasting and we stand behind them. Our Care team is also available 7 days a week to help if you run into any issues.
Regular maintenance will keep your new grill looking great and running smoothly for many years. Visit this link for our handy guide to gas grill maintenance: https://www.weber.com/US/en/blog/tips-techniques/gas-grill-maintenance/weber-31176.html
Our Care team wants you to share the same confidence in your grill that we have. Please look for a follow-up from us soon. Thank you for choosing to be part of the Weber family!
Your grill is supported by a generous warranty because we expect our products to be long-lasting and we stand behind them. Our Care team is also available 7 days a week to help if you run into any issues.
Regular maintenance will keep your new grill looking great and running smoothly for many years. Visit this link for our handy guide to gas grill maintenance: https://www.weber.com/US/en/blog/tips-techniques/gas-grill-maintenance/weber-31176.html
Our Care team wants you to share the same confidence in your grill that we have. Please look for a follow-up from us soon. Thank you for choosing to be part of the Weber family!
Written by a customer while visiting weber.com
Posted by: mpmatthew13
from Sunnyvale, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love my Weber Grill. I have had it for about two months and use it at least two times a week with no issues. Food has never tasted better!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Robert Korn
from Monmouth County, NJ
Gender:Male
Verified Purchase:Yes
My Genesis S 335 natural gas grill is perfect for cooking all meats the extra burner is great for searing steaks and there's plenty of room to to roast a large chicken off direct heat. The heat is very even and manageable.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Danno55
from Littleton Colorado
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is my first Weber gas grill. I did have a handle gromet, the door to the side storage and the rubber silencers were damage in shipping but were sent replacement parts that arrived with in 7 business days thanks to the shipper who sat on part of them for 3 days. And now the igniter for the side burner does not work when I tried it the other night. I have not contacted Weber on this issue. E335 Propane gas grill works well for grilling about anything. So far, the clean-up after each use has been easy. And I have not had any flare-ups while cooking ground chuck burgers and have cooked pork chops and steaks that have come out great. I do wish they would have kept with the older type knobs as I don't care for the looks of the new ones. I think my major complaint is with the way the tank mounts to the fuel gauge inside the cabinet. At 67 trying to mount a 25lb tank inside the cabinet and lifting it onto the the fuel gauge mechanism is a real pain in the back.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 18, 2022
Hi! Congrats on your first Weber gas grill! We are sorry to hear about the trouble that you experienced so far with the shipping damage but sounds like you have the new parts now. There are a couple of things that can be easy tweaks to get the side burner working properly. Our Genesis Specialist will reach out to you with some troubleshooting steps for the side burner, be on the lookout for that email. We will also pass along your feedback about the tank to our product team. We appreciate you being a Weber fan and we are glad to hear you have made some tasty meals so far! We will reach out to get your side burner going so that you can use all of the great features of your grill. Thanks!
Written by a customer while visiting weber.com
Posted by: Henry FL
Verified Purchase:Yes
Well constructed with good features: Fuel tank gauge visible from outside cabinet, easy start of each individual burner; separate sear zone burner; large side surface area; more durable wheels; slide out drip pan system easier to access and clean; wider cooking area with individual flame zones vertical rather than horizontal which aids with indirect heat cooking.
Written by a customer while visiting weber.com
Posted by: Tana
Verified Purchase:Yes
Love our Weber! We had our old one for 20th. This upgrade is amazing!
Written by a customer while visiting weber.com
Posted by: xiumille
from San Diego, CA
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This grill is amazing. Exactly what we are looking for in our new house. Can’t wait to buy the flat plate to make pizza!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Sarah Connor
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
You will not be disappointed. It comes with so many features!
Written by a customer while visiting weber.com