Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Marcyg2u
Verified Purchase:Yes
Fantastic grill and even better customer service.
Written by a customer while visiting weber.com
Posted by: Garth Evans
Verified Purchase:Yes
The first two times that I tried to use my weber - it was not really lighting
Now it seems to be working ok
Now it seems to be working ok
Is the side of the BBQ supposed to be open - has one panel but open above that panel? is this normal?
Response from weber.comBy Weber Grills, Consumer Care , October 3, 2022
Thanks for your feedback and for being a Weber fan! We are happy to learn that your grill is firing up normally for you after a little hiccup at the beginning.
Your grill's ignition system should be reliable because it is the result of many years of research and design. If ever you are having trouble getting the grill to light, we first suggest checking your gas connection.
You can learn more about ignition troubleshooting here: https://www.weber.com/US/en/blog/tips-techniques/why-is-my-igniter-not-working/weber-30006.html
Your grill is designed to withstand the elements, including the open side panel. The components have been tested in extreme temperatures and weather conditions. We are confident in their performance!
We would like to know more about your experience. Please look for an email from our Care team soon.
Your grill's ignition system should be reliable because it is the result of many years of research and design. If ever you are having trouble getting the grill to light, we first suggest checking your gas connection.
You can learn more about ignition troubleshooting here: https://www.weber.com/US/en/blog/tips-techniques/why-is-my-igniter-not-working/weber-30006.html
Your grill is designed to withstand the elements, including the open side panel. The components have been tested in extreme temperatures and weather conditions. We are confident in their performance!
We would like to know more about your experience. Please look for an email from our Care team soon.
Written by a customer while visiting weber.com
Posted by: Rob FDNY
Gender:Male
Verified Purchase:Yes
Quality build. Great performance. Bought the first Genesis 15 years ago. Question… Rebuild or buy new? I went new and gave my original one to my son-in-law to rebuild. I know he and I have a good number of years of great BBQ ahead.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Falls church, Virginia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The mount for the rotisserie motor was not designed properly as the spit spear doesn’t fit right into the motor opening without some adjustments by hand.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 29, 2022
Thank you for your feedback about your recent experience. We apologize for any disappointment you experienced, as that is not what we want for our valued Weber fans.
When inserting the rod into the motor, we recommend holding the rod from an upward angle and inserting downward into the motor. This will allow it to turn.
It is also recommended that your meat is trussed and balanced to provide the best experience.
We would like to know more and offer our assistance. Please look for an email from our Care team soon. Thank you!
When inserting the rod into the motor, we recommend holding the rod from an upward angle and inserting downward into the motor. This will allow it to turn.
It is also recommended that your meat is trussed and balanced to provide the best experience.
We would like to know more and offer our assistance. Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
New grill has good and bad features
on September 28, 2022
Posted by: Victoria Jack E
from Victoria, Minnesota
"My 3rd Genesis in 3 years, I am a fan of Weber and consider myself to know a lot about these. I bought this grill along with two Weber Crafted accessories—the seer grate and the griddle.
Positives: The new grill model has a wider shelf on the right that is a much needed improvement over the old model. It is wider and more useful. The side storage on the left is an amazing idea and works well. The ability to use the Weber Crafted components (i.e. Seer Grate, Griddle, Dutch Oven, etc) offers a bit of versatility.
Negatives: The propane tank is awkward to work into position inside the cabinet. There are no backlights on the knobs on this model—I would pay to get the next model up if you ever grill at night. Switching out the griddle, seer grate and other Weber Crafted accessories is really greasy and messy and dirty, and heavy and difficult to work with. I would get only one because you won’t want to switch them out. Too much “ick” to deal with on a regular basis.
Overall: I would say it is a good grill, gets hot to about 650-700 degrees, but don’t think about getting more than one of the Weber Crafted accessories. Changing them out is just too dirty and greasy and heavy. Also, if you want the backlit knobs and lighting for grilling at night, move up a model. If you have the previous model, stick with it. Easier to load the tank on the outside vs. this new model where it is awkward and heavy to work it inside the cabinet."
Response from weber.comBy Weber Grills, Consumer Care, September 29, 2022
Thank you for your review regarding the Genesis S-335. Your feedback is a very important part of our process here at Weber and we will be sure to share this with the appropriate teams.
We appreciate that you have been a Weber fan and owner for many years!
Your grill is supported by a generous warranty because we expect our products to be long-lasting, and we stand behind them. Our Care team is also available 7 days a week to help if you run into any issues.
We will be reaching out to follow up. Please look for our outreach soon. Thank you!
We appreciate that you have been a Weber fan and owner for many years!
Your grill is supported by a generous warranty because we expect our products to be long-lasting, and we stand behind them. Our Care team is also available 7 days a week to help if you run into any issues.
We will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: N/AA
Verified Purchase:Yes
Is fine, just was unhappy with the starter button not working after 1 month, but we fixed the problem
Response from weber.comBy Weber grills , Consumer care, September 26, 2022
We appreciate your feedback regarding the Genesis E-335. We are so sorry to hear about your igniter button not working. However, we are happy to hear this has been resolved. Our Care team will be reaching out to follow up if you need anything further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JAAdams
from Cincinnati, OH
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best grill I have ever owned. Substantial construction. Functionally superior. I wish I would have ordered the light kit and wood chip smoker box too. Looking forward to ordering the various accessories.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tim Gerondale
from Green Bay Wisconsin
Gender:Male
Verified Purchase:Yes
I bought this grill partially because one of the accessories was a wok. After I bought the grill I found our Weber no longer sold the wok accessory. As it turns out I can’t even find it through a second party. I am not happy.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, September 26, 2022
Thanks for taking the time to leave a review. We do not have a wok accessory for the Weber Crafted collection, we are sorry about your disappointment. We do have many great accessories available as part of the Outdoor Kitchen Collection that allow you to roast, bake, griddle, sear and crisp using the grillware, you can check them out here: https://www.weber.com/US/en/accessories/weber-crafted/. We hope that you enjoy your new grill! Thanks!
Written by a customer while visiting weber.com