Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Gr81
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product. Easy to assemble. Weber is my go to grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AlBe
from Quaker Hill Ct
Gender:Male
Verified Purchase:Yes
The grill is excellent and accommodates cooking beyond typical grilling foods.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve Mack
Verified Purchase:Yes
Finding it difficult to keep the heat set on the grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 26, 2023
We appreciate your feedback, and we are sorry about the difficulty you are having with your grill. We would not expect you to have any concerns with maintaining heat under normal circumstances, and we are here to help!
First, please try a soapy-water leak test to ensure there is no leak in the gas line. A bad LP tank can result in leaks and/or bad gas pressure.
If no leak is present, your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to make sure that your grill is working as expected! Please look for our email outreach soon. Thank you!
First, please try a soapy-water leak test to ensure there is no leak in the gas line. A bad LP tank can result in leaks and/or bad gas pressure.
If no leak is present, your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to make sure that your grill is working as expected! Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: dennis the mennis
Verified Purchase:Yes
My old grill Weber grill lasted 30 years and i hope to be alive when this one goes bad. Love it.
Written by a customer while visiting weber.com
Customer Rating
1
Failed Three Times
on March 8, 2023
Posted by: Wishbone9595
from DFW
Gender:Male
The gas regulator failed for the third time on this low quality grill.
Of course it happened just before a large family gathering each time and the grill could not be used.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 9, 2023
We appreciate your feedback, and we are sorry to learn that you had issues getting your grill to work! That is not the experience we expect.
If your grill is not getting hot enough, the issue may be the LP tank or the lighting procedure. There is a safety mechanism built into your grill's regulator that will reduce gas flow if it detects low gas pressure.
Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
We are here to help! Please look for an email outreach from our Care team soon. Thank you!
If your grill is not getting hot enough, the issue may be the LP tank or the lighting procedure. There is a safety mechanism built into your grill's regulator that will reduce gas flow if it detects low gas pressure.
Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
We are here to help! Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Melanie M
from St. Petersburg, FL
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Best grill for anything, I’ve cooked meats, fish, kabobs, veggies, my cast iron skillet, grill mats…and I’m not an expert in grilling..im actually still learning and I couldn’t be having more fun with this grill…yes fun! I purposely use my grill now instead of my stovetop since I’ve purchased too!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Knoxville, TN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
We love cooking on our new Weber gas grill! Lots of possibilities with the crafted griddle…lots of steaks and wild caught salmon so far. Next will be Philly Cheesesteaks! Easy to clean and precise temperature control. I’m still learning about griddle cooking but it’s a lot of fun!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kevin Spradlin
from Pahrump, Nevada
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The whole family enjoys this grill, we prepare tasty healthy meals quickly and efficiently with it. Juicy chicken, well seared stakes, and roasted vegetables all are easy to prepare. We use this more than our indoor kitchen.
I would recommend this to a friend!
Written by a customer while visiting weber.com