My grill was defective so worked on warranty with Weber. I ended up working directly with the retailer who traded grill for grill. Looking forward to using the new grill. I am still a Weber fan!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 11, 2023
Thank you for your feedback! We apologize for the frustrating experience, and we sincerely appreciate that you remain a Weber fan!
We would like to know more about what happened and offer further assistance. Please look for our email outreach soon. Thank you!
I had been cooking on a nearly 20-year old Vermont Casting grill, which I loved. It went honorably but since they were no longer in production, I needed to find a new brand. Enter Weber. I spoke with backyard cooks that I know and respect, and they all said either the Genesis 335 or 435 model. I went with the 335 for space considerations on my deck.
After a couple of "control" meals, I was able to dial in the temperature, and am now giving the grill a workout. Steady performance, easy start, sleek style, and efficiently burning. Definitely happy with the choice.
Perfect grill. A couple hours to put together (took my time) and was grilling that night. Sear zone works exceptionally well. No flare ups, has been grilling perfection. Was going to try another brand but so happy I stayed with Weber. 3rd Weber grill in 30 years. Will give this one some TLC and see how long I can go.