Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Will63
from Beaverdam virginia
Gender:Male
Verified Purchase:Yes
This is a great grill and can be setup for many different configurations to cook on with the different weber acessories available.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MelKA
from Minnesota
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Our second Weber and we liked the first one so much we bought again. It will last the rest of our life. Easy to use, no batteries needed.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
A Decade of Grilling Excellence: From Weber Spiri
on June 21, 2023
Posted by: Colorado Grill Boss
from Colorado
Gender:Male
Verified Purchase:Yes
I am thrilled to share my remarkable journey with Weber grills, starting with the Weber Spirit E-210 a decade ago and now, upgrading to the remarkable Weber Genesis. Weber has consistently delivered outstanding quality, and my new grill has only deepened my love for this brand.
Ten years ago, I embarked on my grilling adventures with the Weber Spirit E-210. Its compact design, efficient performance, and sturdy build impressed me from the start. It was the perfect companion for my grilling escapades, offering reliability and consistent results. Over the years, I enjoyed countless mouthwatering meals on this grill, building memories that will last a lifetime.
Recently, I made the decision to upgrade to the Weber Genesis, and I couldn’t be happier with my choice. The Genesis series is a testament to Weber’s commitment to excellence. From the moment I fired it up, I knew I had entered a new realm of grilling. The Genesis’s heat distribution, precise temperature control, and innovative features make it a true game-changer. Every cookout becomes a culinary adventure, filled with delectable steaks, perfectly charred vegetables, and succulent ribs.
Weber grills are not just about exceptional cooking performance; they are built to last. The durability of the Weber Genesis is evident in its robust construction, ensuring that it will serve me well for many years to come. I am confident that it will continue to exceed my expectations and deliver exceptional results every time I fire it up.
Investing in a Weber grill is an investment in quality and a testament to one’s dedication to the art of grilling. The Weber brand is renowned for its commitment to excellence, and my experience with both the Spirit and Genesis grills reaffirms this reputation. I am proud to be a loyal Weber customer, and I wholeheartedly recommend Weber grills to anyone seeking top-notch performance and unrivaled grilling experiences.
Thank you, Weber, for a decade of grilling excellence and for crafting exceptional grills that have become an integral part of my culinary journey. Here’s to many more delicious adventures around the grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JimAnd
from North West MA
Gender:Male
Verified Purchase:Yes
Love the Grill, Classic quality. Cooks meal Great. Long time Weber Fan!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dennish53189
from Waukesha, WI
Gender:Male
Verified Purchase:Yes
Perfect grill for my wife and I. People said I wouldn't use the side burner but I love it! I purchased the griddle for it too and that was a great purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Paris, IL
Gender:Male
Verified Purchase:Yes
It only heats up to 380 degrees. This is my 6th Weber. I have a Summit at my house that get up to 700 degrees within 3 minutes of starting. I bought the S-335 for our Pool. That will be the last Weber I buy.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
Your feedback means a lot to us. We are very sorry to learn your grill is not getting hot. We are happy to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is here to help. Please look for our outreach email soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is here to help. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: jbgriller12
from Tampa, FL
Gender:Male
Verified Purchase:Yes
Great grill. One of the best I've owned. Looks great too.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Frustrated. XXX
from New Jersey
Gender:Male
Verified Purchase:Yes
The ignition button did not work. I had to light the grill with a fire stick . The grill is sturdy and cooked very well. The side compartment door top magnet is not strong enough to keep the door closed at the top. The grates seem to be very high quality. I like the different grate for cooking pizza.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 19, 2023
Than you for your feedback and for being a Weber fan. We are glad to learn that you are enjoying almost every aspect of your grill! However, we apologize for the inconvenience you described, and we are here to make things right!
Please look for an email outreach from our Care team. We will make sure you are grilling like new ASAP. Thank you!
Please look for an email outreach from our Care team. We will make sure you are grilling like new ASAP. Thank you!
Written by a customer while visiting weber.com