Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
379
4 Stars
73
3 Stars
13
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
371 out of
394)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: T- bone
from New Glarus Wi
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love the cast-iron grates. Cooks evenly. Love the searing burner. I wish it didn’t cost so much.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ripper67
from Allentown PA
Gender:Male
Verified Purchase:Yes
The grill does not get as hot as I had hoped. It takes a long time to heat up.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
We appreciate your feedback. Thank you for letting us know about the issue you are experiencing. We apologize for the inconvenience!
Your grill should easily reach 500F, which is hot enough to cook and sear.
If your grill is not reaching this heat level with the lid closed after 15 minutes, then we recommend some simple troubleshooting.
1.) Please check your LP tank's nozzle connection to ensure it is clean and clear of damage. Then perform a soapy-water leak test to rule out a gas leak. Your grill will limit gas flow if it senses a leak.
2.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
3.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
4.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your grill should easily reach 500F, which is hot enough to cook and sear.
If your grill is not reaching this heat level with the lid closed after 15 minutes, then we recommend some simple troubleshooting.
1.) Please check your LP tank's nozzle connection to ensure it is clean and clear of damage. Then perform a soapy-water leak test to rule out a gas leak. Your grill will limit gas flow if it senses a leak.
2.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
3.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
4.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Written by a customer while visiting weber.com
Posted by: rvictor
from NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Expensive and cooks like any other grill. Value will depend on how long the grill will last
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , June 12, 2022
Thank you for your excellent rating as well as your feedback. We expect that over time you will appreciate the difference a Weber grill makes in performance and quality.
Our grills are engineered by a team of experienced engineers Your satisfaction is the core value we hold when manufacturing our products. An outstanding warranty covers our grills and accessories because we expect them to be long-lasting. We stand behind our products!
Our Support team is here 7 days a week to provide assistance to our valued Weber fans. We want to make sure you get the most out of your grill. Please look for an email outreach soon. Thank you!
Our grills are engineered by a team of experienced engineers Your satisfaction is the core value we hold when manufacturing our products. An outstanding warranty covers our grills and accessories because we expect them to be long-lasting. We stand behind our products!
Our Support team is here 7 days a week to provide assistance to our valued Weber fans. We want to make sure you get the most out of your grill. Please look for an email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Sue1214
from New Jersey
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This grill is amazing from its searing option to regular grilling & side burner it’s just awesome!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Summermom
from PA
Gender:Female
Verified Purchase:Yes
This is a great grill however if I were to purchase a Weber product again, I would have it delivered assembled. This took 3 hours to assemble. The app helped however there was a point in assembly that was very difficult to get the part to fit the way it was supposed to which delayed the completion.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Stephen K
from Greenport, NY
Gender:Male
Verified Purchase:Yes
I’ve used it 3 times so far and it lights easily and quickly. Grill heats up fast.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DuaneD
from New Smyrna Beach, Florida
Gender:Male
Verified Purchase:Yes
Having owned grills for 50 years, I can easily say this is by far, the best grill I have ever owned! I grill at least 2 times weekly year round.
With the pull out bottom, cleaning is very easy.
Thanks Weber for this design.
One very happy customer
With the pull out bottom, cleaning is very easy.
Thanks Weber for this design.
One very happy customer
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Fantastic and everything you’d expect from Webber
on June 18, 2022
Posted by: Ericatomars
from Chicago, IL
Gender:Female
Verified Purchase:Yes
I’ve been eyeing Weber grills for some time. I have a small one for camping and I absolutely love it. This one is fantastic. It heats up great. I love the add on for accessories and I love that it even has a place to put them. The clean up on this grill couldn’t be any easier as well. I’m so over the moon happy with this this grill. I just got the rotisserie and griddle top and I can’t wait to try them out. I know it’s going to be prefect. The design of this grill is one of the best ones I’ve seen yet and I couldn’t be happier with the propane display on the outside of the grill. Half cooked food because the grill ran out of propane will be a thing of the past.
I would recommend this to a friend!
Written by a customer while visiting weber.com