Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
379
4 Stars
73
3 Stars
13
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
371 out of
394)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: JBighitter
Verified Purchase:Yes
Great grill. My 3rd Weber over the last 20 years. Glad I upgraded to the Genesis from the Spirit. Definitely better. Similar to the difference between a Toyota and Lexus.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Paris, IL
Gender:Male
Verified Purchase:Yes
It only heats up to 380 degrees. This is my 6th Weber. I have a Summit at my house that get up to 700 degrees within 3 minutes of starting. I bought the S-335 for our Pool. That will be the last Weber I buy.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
Your feedback means a lot to us. We are very sorry to learn your grill is not getting hot. We are happy to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is here to help. Please look for our outreach email soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is here to help. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Wayne's
from Ravensdale, WA
Verified Purchase:Yes
Weber is the only gas grill that I have found to cook on low heat without the temp climbing over 400 degrees. The heat is even across the grill. No hot spots.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Fantastic grill
on March 1, 2022
Posted by: stm91
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] Overall: 9.5/10.
Assembly: assembly overall took me about 4-4.5 hours. It is very impressive how much cardboard they can fit into one giant cardboard box. Instructions were pretty straight-forward and easy to understand. I'm not the handiest person out there so most people could probably knock it out quicker. The only drawback I saw was that the instructions and the boxes had one switchup--the parts inside of the box labeled "I" were actually the parts inside of the box for "J". Took me longer than I'd like to admit to realize that.
Like #1: There's a lot to like. I love the added storage compartment underneath the stovetop burner. It even has a little spot where you can conveniently store your seasonings. Very convenient and concealed magnetic door.
Like #2: I also think the interchangeable components below the sear grates are a fantastic idea. You can simply remove the standard grilling grates and put double-sided sear grates (for grilling steaks), a glazed baking stone (for cooking a pizza), a wok, or even a cast iron skillet right onto your grill. The frame that all these additional pieces can sit on sits flush underneath the standard cooking grates, which is very convenient (i.e., you can leave it on there even if normal grilling). See picture. Or if you don't want to keep it there, it fits nicely in the storage compartment.
Like #3: extendable top tray. This is also a nifty idea. I haven't owned a grill that had one of these. I also haven't used it yet, and in all likelihood it won't come in handy too often for me. But when you're grilling burgers/hot dogs for dozens of people, that extra space will come in handy. It stays concealed nicely and when it folds out it feels very sturdy.
Dislike: relatively minor in the grand scheme of things, but I wish that this came with larger, more rugged wheels. I personally like to grill in the driveway on occasion, and pushing this through the grass in my backyard all the way to the front of the house was a little tough. That being said, moving this around the patio is simple. It has wheels that lock, and when it's on a smooth surface, the wheels glide nicely.
Dislike: relatively minor in the grand scheme of things, but I wish that this came with larger, more rugged wheels. I personally like to grill in the driveway on occasion, and pushing this through the grass in my backyard all the way to the front of the house was a little tough. That being said, moving this around the patio is simple. It has wheels that lock, and when it's on a smooth surface, the wheels glide nicely.
Overall: Overall, I would give this grill a 9.5/10. This thing is awesome. Very intuitive, and steaks have come out perfect when using the searing feature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BA Fisherman
from San Francisco
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love the grill but still looking for the sweet spot to cook at. It takes a little more heat to cook with than the Sprit.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wisconsin Wizard
Expertise:Intermediate
Verified Purchase:Yes
Very pleased with this grill. It heats fast, hot and even.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wood Thrush
from Apex, NC
Gender:Male
Verified Purchase:Yes
Fantastic. It generates a lot of heat, so I'm having to learn to dial things back a bit from my Genesis 3000 series grill. But as time goes by, I'm learning I can control a much greater range of consistent temperatures.
Overall, the results I'm getting from grilling are great!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Havee
from New York
Gender:Male
Verified Purchase:Yes
Recently purchased my Genesis E-335 gas grill and we enjoying the large grill surface. You can control the temperature so that foods are prepared to perfection.
I would recommend this to a friend!
Written by a customer while visiting weber.com