Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
381
4 Stars
73
3 Stars
14
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
373 out of
396)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Joseph M Coelho
from San Antonio. TX
Gender:Male
Verified Purchase:Yes
My third Weber. This unit hands down is the best in cooking results. Burners placement allows for heating fluctuations that enable excellent cooking results. The me Pizza stone and griddle enhances the cooking experience. My only disappointment is the lack of stainless steel grates. My first grill 20 years old my daughter still uses it. The most recent replacement just went to our nephew who never had a gas grille.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
Bought the new Weber to replace an older one , grilled our stakes without a bit of trouble
Written by a customer while visiting weber.com
Posted by: Rodie
Verified Purchase:Yes
The side burner is not working unless we light it outselves. The gas jet technology however is impressive.
Response from weber.comBy Weber Grills, Consumer Care, August 7, 2023
Your feedback is a valuable part of our process and we will be happy to take a look into what may be causing the side burner not to work properly. Please look for an email from our support team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Assembly not for everyone, great grill though.
on August 7, 2023
Posted by: Phat Eddy.
from MI
Verified Purchase:Yes
Very nice grill. Assembly was very easy for me. Went together nicely. But assembly is not for everyone. Spark igniter on one burner did not work. Weber customer support very helpful, but I had to disassemble grill to fix.
Written by a customer while visiting weber.com
Posted by: F.S.
Expertise:Intermediate
Verified Purchase:Yes
Gets very hot compared to my old natural gas grill but that can be good.
I move it a lot so it could have bigger wheels.
I move it a lot so it could have bigger wheels.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom M. mi
Verified Purchase:Yes
I absolutely love this Grille. Since the purchase I have cooked 7 times on it with Great results. The Stainless Steel is easy to clean and beautiful to look at when cleaned
Written by a customer while visiting weber.com
Posted by: goodwdav
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I was given the grill as a gift, It was already assembled although I did have to take some of the protective wrapping off. The first time I used it, I could not get the temperature high and had to grill the steaks inside. I have subsequently reinstalled the propane tank which was a bit awkward, and all looks good now. Fingers crossed for the next bbq.
Response from weber.comBy Weber grills , Consumer care, August 4, 2023
Congratulations on your new Genesis S-335! Your feedback is very important to us. We are very sorry to hear you could not get the grill hot enough to cook a steak. We are happy to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team will be reaching out to assist you further. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill is outstanding and gets very hot, this is my replacement which I upgraded.
I would recommend this to a friend!
Written by a customer while visiting weber.com