Customer reviews from weber.com
Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.6
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
379
4 Stars
73
3 Stars
13
2 Stars
12
1 Star
10
94%of customers recommend this product.
(
371 out of
394)
Customer Reviews for Weber - Genesis S-335 Natural Gas Grill - Stainless Steel
Posted by: Guderian
Verified Purchase:Yes
Outstanding unit with many upgrades from our old 12yr Weber.
Written by a customer while visiting weber.com
Customer Rating
4
Quality Grill! Nicely packaged and beautiful fini
on June 15, 2022
Posted by: Davidsweber
from Wilson, NC
Gender:Male
An American company with a great warranty and great factory support.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dr. Scott
from Six Mile, South Carolina
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The electronic ignitor was defective and had to be replaced...I'm still waiting for the part...otherwise it is a beautiful piece of equipment
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for your feedback. We want you to enjoy every feature of your beautiful new grill.
We appreciate your patience with the unexpected igniter issue, and we apologize for the inconvenience you experienced as a result. Your replacement part is on the way and will arrive very soon.
In the event that your grill cannot be ignited via the built-in system, your grill can be safely lit in a manual way. There is a match-holder under your side table that will extend the flame and allow you to ignite the burners. Please see this link (or your owner's guide) for instructions:
https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We will follow up with you to make sure that everything is working perfectly. Please look for our email outreach. Thank you again and happy grilling!
We appreciate your patience with the unexpected igniter issue, and we apologize for the inconvenience you experienced as a result. Your replacement part is on the way and will arrive very soon.
In the event that your grill cannot be ignited via the built-in system, your grill can be safely lit in a manual way. There is a match-holder under your side table that will extend the flame and allow you to ignite the burners. Please see this link (or your owner's guide) for instructions:
https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We will follow up with you to make sure that everything is working perfectly. Please look for our email outreach. Thank you again and happy grilling!
Written by a customer while visiting weber.com
Posted by: PaGriller
from West Chester PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is my first Weber grill and my only disappointment is that I didn't purchase one years ago. The Weber heats up quickly and I am able to maintain or adjust the temperature without any . Flare-ups are minimal and the grease tray does a great job.
Thanks Weber for making such a good product.
Thanks Weber for making such a good product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CBaker
from NJ
Expertise:Intermediate
Verified Purchase:Yes
The side burner did not light up on new grill and customer support is asking me to try different things I am not qualified to do.
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for your feedback. We are sorry to learn about the issue you are having with your side burner and we appreciate your patience.
We understand that it can be intimidating to troubleshoot an issue with your grill. Our Support team is trained to provide step-by-step guidance to help you along the way.
It is possible that the electrode for your side burner or the wire that connects it to the battery needs to be repositioned. This is an easy fix that we can definitely help walk you through.
Please look for an email outreach from our Support team soon. We'll get your side burner working again in no time. Thank you!
We understand that it can be intimidating to troubleshoot an issue with your grill. Our Support team is trained to provide step-by-step guidance to help you along the way.
It is possible that the electrode for your side burner or the wire that connects it to the battery needs to be repositioned. This is an easy fix that we can definitely help walk you through.
Please look for an email outreach from our Support team soon. We'll get your side burner working again in no time. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Failed Three Times
on March 8, 2023
Posted by: Wishbone9595
from DFW
Gender:Male
The gas regulator failed for the third time on this low quality grill.
Of course it happened just before a large family gathering each time and the grill could not be used.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 9, 2023
We appreciate your feedback, and we are sorry to learn that you had issues getting your grill to work! That is not the experience we expect.
If your grill is not getting hot enough, the issue may be the LP tank or the lighting procedure. There is a safety mechanism built into your grill's regulator that will reduce gas flow if it detects low gas pressure.
Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
We are here to help! Please look for an email outreach from our Care team soon. Thank you!
If your grill is not getting hot enough, the issue may be the LP tank or the lighting procedure. There is a safety mechanism built into your grill's regulator that will reduce gas flow if it detects low gas pressure.
Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
We are here to help! Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Indirect Heat
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love all the new improvements very well designed
I had Weber Genesis Gold for 20 years and it never let me down
This is why went with Weber again
I had Weber Genesis Gold for 20 years and it never let me down
This is why went with Weber again
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Andy K.
from SW Florida
Verified Purchase:Yes
Great product. However, discoloration occurred and didn’t think it would especially after only using it 6 times. Was told pieces were not covered for discoloration. I have another Weber I had for years and no discoloration at all on pieces. Mostly upset about warranty coverage
I would recommend this to a friend!
Written by a customer while visiting weber.com