Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: GLB Colorado
from Boulder Colorado
Gender:Male
Verified Purchase:Yes
Great grill. The electronic features are great, especially the accurate digital probe readings, but the SX-325s is really all about the powerful cooking capabilities. The Sear Zone feature is amazing. Perfect steaks time after time, cooked at steakhouse grill temperatures. I do appreciate the fact that I know the grill temperature too, but the truth is that this grill has exceeded my cooking expectations. It’s really fun. I bought a cover for it as I expect this grill is going to last for decades if I take care of it. I assembled it in about two hours. Lots of boxes and parts but detailed instructions, worth studying before you start.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Everything I hoped for
on June 1, 2022
Posted by: Thawk
from Isle Mn
Gender:Male
Expertise:Intermediate
Bought a couple different grills in the past . This is my first Weber, I know I won’t be looking back it’s awesome !!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Luca Italiano
from Birmingham Michigan
Gender:Male
Verified Purchase:Yes
Amazing Grill !! Easy to assemble . Very good material and features.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Francobolo
from North Carolina
Gender:Male
Verified Purchase:Yes
This is an amazing grill. It seamlessly connects to a art phone via an app that actually works. It takes the guess work out of grilling and the stress out of the grill master.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Larry C.
from MD
Gender:Male
Verified Purchase:Yes
Nice grill but could have been designed a bit better, so auxiliary power wouldn't be necessary for temperature control
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 14, 2022
Thank you for your feedback. We appreciate the positive feedback about your grill and we hope you are making many delicious meals and happy memories together.
We are sorry that you are disappointed with the power options available for your grill's Weber Connect Smart module. The grill can be operated without powering the Smart module, but the built-in temperature monitoring does require electricity. We provide our grillers with the flexibility to use either a rechargeable power bank or the included three-prong power cord.
We want you to get the most from your grill. Please look for an email outreach from our Support team soon.
We are sorry that you are disappointed with the power options available for your grill's Weber Connect Smart module. The grill can be operated without powering the Smart module, but the built-in temperature monitoring does require electricity. We provide our grillers with the flexibility to use either a rechargeable power bank or the included three-prong power cord.
We want you to get the most from your grill. Please look for an email outreach from our Support team soon.
Written by a customer while visiting weber.com
Posted by: Joe C K
Verified Purchase:Yes
This grill is amazing! Well built and love the app.
Written by a customer while visiting weber.com
Customer Rating
2
Ergonomic and technology deception not worth the p
on June 19, 2022
Posted by: Priscilla RAr
from New Milford, CT
Gender:Female
Verified Purchase:Yes
The table does not fold, the smart option doesn’t work in two different cellphones and sometimes does not work. When it works you will have just one thermometer or you can buy a second, but, doesn’t bother. It doesn’t work..Also, the doors are unnecessary because there is a big opening on its side that has no cover for and the outdoor cover, doesn’t seal it. This way you can always find a criatura from outside in if you let this outdoors when not in use. At the end the extra money paid for this model amenities are not worth.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Minneapolis, MN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Doors don’t line up. Even received new door and it still doesn’t line up. QC seems to be an issue. Also, the grilling app is terrible.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2022
Thank you for your feedback regarding the Genesis SX-325s. We apologize for your frustration regarding the doors not lining up, that is not the experience we want our loyal Weber fans to have.
We look forward to turning your experience around. Our Support team will be reaching out to assist you further. Thank you!
We look forward to turning your experience around. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com