Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Jeffrey D.
from New Jersey
Gender:Male
Verified Purchase:Yes
The grill is awesome. One is able to control the internal grill temperature easily. The Probe that you insert into your food makes grilling no brainer. One should never overcook or undercook food.
However, for some unknown reason I did have issues turning on the “smart hub” a few times. Once I got it working everything was fine.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2022
We are thrilled to hear that you are having an awesome experience with your grill. Thank you for your feedback! We are also huge fans of the Weber Connect Hub.
We are surprised to hear that your Connect Hub wasn't powering on easily at first, and we apologize for the inconvenience. It sounds like you were able to get things working, but we would like to know more about what happened. We're also here to assist you further!
Please look for an email from our Support team soon. Thanks for being a Weber fan!
We are surprised to hear that your Connect Hub wasn't powering on easily at first, and we apologize for the inconvenience. It sounds like you were able to get things working, but we would like to know more about what happened. We're also here to assist you further!
Please look for an email from our Support team soon. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: LANWAN
from NC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Awesome grill with technology that allows you to concentrate on enjoying your BBQ'ing, backyard fun, party etc. without worrying about ruining what your grilling! It looks impressive, built very well and I really like the propane level. Probes work well!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris Gray
from Kentucky
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Our Weber grill is fantastic. Best one I have owned.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Golfboy
from Washington DC
Gender:Male
Verified Purchase:Yes
This is my 3rd generation Weber Grill and by far the best. I had my last one for 12 years and was very happy with it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: TimothyS
from NJ
Gender:Male
Verified Purchase:Yes
I thought I could put it together myself, I couldn’t. I had a Genesis C I had bought 20 years ago, I put it together with no issues. This one I had my roommate put it together, he had no issues, lol. It took about 2 hours. And you definitely need 2 people.I would not have been able to do it! My advice pay the extra money to have it put together.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J florida
from Florida
Gender:Male
Verified Purchase:Yes
The grill still doesn’t work for need to return it
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2022
Thank you for your feedback. We are very sorry to hear that you've had issues getting the grill to work. We understand your disappointment and apologize for the inconvenience.
We want to know more about your situation and offer our assistance. We are confident that we can get you grilling soon! Please look for an outreach email from our Support team. Thank you!
We want to know more about your situation and offer our assistance. We are confident that we can get you grilling soon! Please look for an outreach email from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: B Rhea
from Alexandria VA
Expertise:Intermediate
Verified Purchase:Yes
The Genesis paired with the Weber crafted system has made grilling significantly easier with better, more reproducible results. We interchange the pizza stone and vegetable roasting basket often. Looking forward to the flat top griddle this spring. SS grates are low maintenance and as a whole keeps a very stable temperature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Eric Roden
from Alabama
Gender:Male
Verified Purchase:Yes
Your actions in this case were greatly appreciated and I am very well pleased with my new grill
I would recommend this to a friend!
Written by a customer while visiting weber.com