Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Larsen
Expertise:Intermediate
Verified Purchase:Yes
Love my Weber and the smart feature. Very easy to maintain heat level.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
The grill I always wanted/needed.
on March 28, 2022
Posted by: mytmouse33
from DE
Gender:Female
[This review was collected as part of a promotion.] Upon getting this grill my kids (9 and 10 year olds) helped me unpackaged and get everything sorted to make it easy to build. There is a lovely app to help you build but I opted for the paper booklet which was super easy to follow. It took a couple of hours to put this together with them handing me parts and helping screw in pieces. Overall, a very easy grill to put together if you read the instructions.
My husband and I turned it on and let it burn off that new appliance smell and burn off whatever else could have been on it from the factory. This grills temp can get super high. We started by cooking burgers (obviously not at that high of a temp) and they turned out to be the best homemade burgers we've ever had. The heat was uniform and cooked them so perfect without burning. We didn't use the app for these. We did however use the app to keep an eye on my steak a few nights later. It was thicker and we put the thermometer in it to track the temp. That was much better than standing out in the cold. My husband has a thinner t-bone that he just wanted to sear both sides quickly. The sear option worked wonderfully for him as it seared perfectly and when he let his steak rest it was exactly how he planned it. My kids wanted to try some bbq chicken breast and I ended up grilling the breast and than using the aluminum tray the grill came with to add the bbq sauce and continue grilling. I cant mess up this pretty grill quite yet with bbq sauce. Next on the list is Kabobs. Im sure they will turn out wonderfully. I like how the grill has a separate section for searing and regular grilling. It has the upper level for the slower cooking foods. There is so much room on here. I can not wait til it gets warmer and we can have a get together and really get this Weber grill going! I recommend because there is a function for everyone and whether you want to sit in your nice warm house and watch your app or sit outside, thesis the grill for you.
My husband and I turned it on and let it burn off that new appliance smell and burn off whatever else could have been on it from the factory. This grills temp can get super high. We started by cooking burgers (obviously not at that high of a temp) and they turned out to be the best homemade burgers we've ever had. The heat was uniform and cooked them so perfect without burning. We didn't use the app for these. We did however use the app to keep an eye on my steak a few nights later. It was thicker and we put the thermometer in it to track the temp. That was much better than standing out in the cold. My husband has a thinner t-bone that he just wanted to sear both sides quickly. The sear option worked wonderfully for him as it seared perfectly and when he let his steak rest it was exactly how he planned it. My kids wanted to try some bbq chicken breast and I ended up grilling the breast and than using the aluminum tray the grill came with to add the bbq sauce and continue grilling. I cant mess up this pretty grill quite yet with bbq sauce. Next on the list is Kabobs. Im sure they will turn out wonderfully. I like how the grill has a separate section for searing and regular grilling. It has the upper level for the slower cooking foods. There is so much room on here. I can not wait til it gets warmer and we can have a get together and really get this Weber grill going! I recommend because there is a function for everyone and whether you want to sit in your nice warm house and watch your app or sit outside, thesis the grill for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Amazing build quality
on March 23, 2022
Posted by: Dbaumannjr
from St Charles, MO
Gender:Male
[This review was collected as part of a promotion.] I've assembled (and reassembled) many grills in my life, and this one beat them all out. The assembly is smooth and clearly described. The way the wiring or gas hosing is tied in the cabinet is excellent. The finished grill is sturdy, with quality components that live up to the Weber reputation.
And the end result? I've cooked some NY strips and a teriyaki salmon with outstanding results. The grill probe and meat probes worked perfectly, even using just a USB battery pack to operate them.
And the end result? I've cooked some NY strips and a teriyaki salmon with outstanding results. The grill probe and meat probes worked perfectly, even using just a USB battery pack to operate them.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
great product
on April 4, 2022
Posted by: sweetdevjasmin
from ny
[This review was collected as part of a promotion.] I am in absolute love with my new smart grill. It is simply amazing, and I am so happy with it. We grill all year round and were looking for something like this. The cook of the food we do is simply amazing. I love the fact that we receive notifications at the moment it’s time to flip and serve. 5 Star product for sure.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Columbus OH
Expertise:Intermediate
Verified Purchase:Yes
I love the natural gas but do not like the fact that I have to "plug in" my grill to start it every time
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 31, 2022
Thank you for your feedback and for being a Weber fan! It is exciting to hear that you love your new gas grill.
We suggest turning off the gas at the supply shut-off at the end of your grilling session. As long as the gas can be shut off completely at the source, it is not necessary to disconnect the gas line. We hope this helps!
We want you to have the best possible experience with your grill. Please look for an email outreach from our Support team soon. Thank you!
We suggest turning off the gas at the supply shut-off at the end of your grilling session. As long as the gas can be shut off completely at the source, it is not necessary to disconnect the gas line. We hope this helps!
We want you to have the best possible experience with your grill. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Chris M DFW
from Dallas
Expertise:Intermediate
Verified Purchase:Yes
The grill won’t start. The gas line is a joke and despite following all instructions on clearing the line, returning to upright position and then allowing line to clear…still no gas making it to grill. Match test fails so know it is an issue with the line.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 4, 2024
Your feedback is important to us. We are sorry to hear the grill is not igniting. We want to know more and offer our assistance. Please look for an outreach from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mesh F
from Cleveland, Ohio
Gender:Male
Verified Purchase:Yes
This grill is really well built and has really solid features but it has one really odd manufacturing defect that keeps it from being rated as a 5. When they trim the protective plastic film - which is there solely to keep the stainless steel beauty parts from being damaged - they actually score the stainless steel! How brain dead is that?!
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, April 4, 2023
Thank you for your feedback regarding the Genesis SX-325s. We are so sorry to hear about your experience with the protective film. We are happy to help get this resolved quickly.
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
This grill is amazing
on February 27, 2022
Posted by: Stephmstwrt
from Philadelphia pa
Gender:Female
[This review was collected as part of a promotion.] I received the Weber-GENESIS SX-325s Smart Gas Grill from tryitsampling this grill is absolutely awesome I really love the features especially getting alerts on my phone for when to flip my food or when it's done it's really amazing I definitely recommend this grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com