Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Anonymous
from Columbus OH
Expertise:Intermediate
Verified Purchase:Yes
I love the natural gas but do not like the fact that I have to "plug in" my grill to start it every time
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 31, 2022
Thank you for your feedback and for being a Weber fan! It is exciting to hear that you love your new gas grill.
We suggest turning off the gas at the supply shut-off at the end of your grilling session. As long as the gas can be shut off completely at the source, it is not necessary to disconnect the gas line. We hope this helps!
We want you to have the best possible experience with your grill. Please look for an email outreach from our Support team soon. Thank you!
We suggest turning off the gas at the supply shut-off at the end of your grilling session. As long as the gas can be shut off completely at the source, it is not necessary to disconnect the gas line. We hope this helps!
We want you to have the best possible experience with your grill. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Chris M DFW
from Dallas
Expertise:Intermediate
Verified Purchase:Yes
The grill won’t start. The gas line is a joke and despite following all instructions on clearing the line, returning to upright position and then allowing line to clear…still no gas making it to grill. Match test fails so know it is an issue with the line.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 4, 2024
Your feedback is important to us. We are sorry to hear the grill is not igniting. We want to know more and offer our assistance. Please look for an outreach from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mesh F
from Cleveland, Ohio
Gender:Male
Verified Purchase:Yes
This grill is really well built and has really solid features but it has one really odd manufacturing defect that keeps it from being rated as a 5. When they trim the protective plastic film - which is there solely to keep the stainless steel beauty parts from being damaged - they actually score the stainless steel! How brain dead is that?!
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, April 4, 2023
Thank you for your feedback regarding the Genesis SX-325s. We are so sorry to hear about your experience with the protective film. We are happy to help get this resolved quickly.
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
This grill is amazing
on February 27, 2022
Posted by: Stephmstwrt
from Philadelphia pa
Gender:Female
[This review was collected as part of a promotion.] I received the Weber-GENESIS SX-325s Smart Gas Grill from tryitsampling this grill is absolutely awesome I really love the features especially getting alerts on my phone for when to flip my food or when it's done it's really amazing I definitely recommend this grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Awesome great all around Grill
on March 16, 2022
Posted by: Nene
from Mastic
Gender:Female
[This review was collected as part of a promotion.] I received the Weber Genesis EX -325s smart gas grill a week ago and my husband and I love it we put it together right away went and bought whatever other things we needed for the grill and grilled on it the next night it is awesome I love the app and the timer don’t have to worry about checking the food so many times can enjoy your company without burning the food. Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Omg amaZing
on March 22, 2022
Posted by: Aisling
from Tx
Gender:Female
[This review was collected as part of a promotion.] The new Genesis® smart grill is your secret to perfectly grilled food with Weber Connect® smart technology. Simply set your desired food doneness and receive notifications at the moment it’s time to flip and serve. Medium-rare steak? Perfect every time. Also featuring Weber’s largest and hottest sear zone and expandable top cooking grate that allows you to grill a full restaurant quality meal in one shot.
Written by a customer while visiting weber.com
Posted by: Jerry in KY
from Louisville KY
Gender:Male
Verified Purchase:Yes
Have only used once (just purchased), but love the high quality of this product and its features! Definitely worth the investment (expect this grill to last 10-15 years, 3-4x longer than any grill I’ve ever owned before)!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: sanders
from Foley Alabama
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Really like the grill but was replacing a 15 yr old Weber and the new one is just not constructed as well as the one I am replacing. Stainless is thinner and of lower quality.
I would recommend this to a friend!
Written by a customer while visiting weber.com