Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Rob12356
from Chicago, IL
Verified Purchase:Yes
Great grill, nice features. Smart temp and connectivity to the app are nice, but the real kicker is nice even heating across the entire surface area of the grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Great for cooking smart features are not worth it!
on June 10, 2024
Posted by: N.O.
from CT
Verified Purchase:Yes
This grill works great for cooking but the smart features are almost useless and at most a novelty. The LCD screen is clunky and terribly designed. Other than the main temp the icons are so small you can barely read them. The icons are also unidentifiable from just looking at them. The screen does not have an auto off feature so it will stay on indefinitely if left on. The temp probe design is not great and is difficult to work with. The App is a joke and pretty much useless, I did get a popup about low propane the other day which was nice but I already knew I was almost out.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
1
Let me tell you what I’m looking for in a grill….
on July 1, 2024
Posted by: Eirickw
from Midwest
Verified Purchase:Yes
Let me start by saying I have been an ardent Weber user and fan for 30+ years. That has all changed over the past 4 months. This grill will not stay lit in moderate wind conditions, 10+ mph wind. I have never experienced this problem with a Weber or any grill or smoker for that matter. As a long time consumer and fan of Weber grills I expected to get this issue resolved through customer service. How foolish of me! I was asked to provide video of the problem, super, now I just have to wait for a windy day. I did just that and sent the video. The response was an email listing the most elementary steps to operating a grill. Then a couple of days later they asked if the email solved my problem because they wanted to immediately close the service request. To be concise, no, it did not solve the problem. Long story short, I have a grill that doesn’t stay lit in any situation where we have more than a slight breeze and zero resolution from customer support. Weber will never get any of my money in the future, terrible service. Silly me for being such a long time consumer.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Doreen T
from new york
Verified Purchase:Yes
If I knew I would have to have a portable battery pack outside all the time I would have gotten a different model. I do not want to have a wire draping across my deck to keep it plugged in either.
Written by a customer while visiting weber.com
Posted by: Larsen
Expertise:Intermediate
Verified Purchase:Yes
Love my Weber and the smart feature. Very easy to maintain heat level.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
The grill I always wanted/needed.
on March 28, 2022
Posted by: mytmouse33
from DE
Gender:Female
[This review was collected as part of a promotion.] Upon getting this grill my kids (9 and 10 year olds) helped me unpackaged and get everything sorted to make it easy to build. There is a lovely app to help you build but I opted for the paper booklet which was super easy to follow. It took a couple of hours to put this together with them handing me parts and helping screw in pieces. Overall, a very easy grill to put together if you read the instructions.
My husband and I turned it on and let it burn off that new appliance smell and burn off whatever else could have been on it from the factory. This grills temp can get super high. We started by cooking burgers (obviously not at that high of a temp) and they turned out to be the best homemade burgers we've ever had. The heat was uniform and cooked them so perfect without burning. We didn't use the app for these. We did however use the app to keep an eye on my steak a few nights later. It was thicker and we put the thermometer in it to track the temp. That was much better than standing out in the cold. My husband has a thinner t-bone that he just wanted to sear both sides quickly. The sear option worked wonderfully for him as it seared perfectly and when he let his steak rest it was exactly how he planned it. My kids wanted to try some bbq chicken breast and I ended up grilling the breast and than using the aluminum tray the grill came with to add the bbq sauce and continue grilling. I cant mess up this pretty grill quite yet with bbq sauce. Next on the list is Kabobs. Im sure they will turn out wonderfully. I like how the grill has a separate section for searing and regular grilling. It has the upper level for the slower cooking foods. There is so much room on here. I can not wait til it gets warmer and we can have a get together and really get this Weber grill going! I recommend because there is a function for everyone and whether you want to sit in your nice warm house and watch your app or sit outside, thesis the grill for you.
My husband and I turned it on and let it burn off that new appliance smell and burn off whatever else could have been on it from the factory. This grills temp can get super high. We started by cooking burgers (obviously not at that high of a temp) and they turned out to be the best homemade burgers we've ever had. The heat was uniform and cooked them so perfect without burning. We didn't use the app for these. We did however use the app to keep an eye on my steak a few nights later. It was thicker and we put the thermometer in it to track the temp. That was much better than standing out in the cold. My husband has a thinner t-bone that he just wanted to sear both sides quickly. The sear option worked wonderfully for him as it seared perfectly and when he let his steak rest it was exactly how he planned it. My kids wanted to try some bbq chicken breast and I ended up grilling the breast and than using the aluminum tray the grill came with to add the bbq sauce and continue grilling. I cant mess up this pretty grill quite yet with bbq sauce. Next on the list is Kabobs. Im sure they will turn out wonderfully. I like how the grill has a separate section for searing and regular grilling. It has the upper level for the slower cooking foods. There is so much room on here. I can not wait til it gets warmer and we can have a get together and really get this Weber grill going! I recommend because there is a function for everyone and whether you want to sit in your nice warm house and watch your app or sit outside, thesis the grill for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Amazing build quality
on March 23, 2022
Posted by: Dbaumannjr
from St Charles, MO
Gender:Male
[This review was collected as part of a promotion.] I've assembled (and reassembled) many grills in my life, and this one beat them all out. The assembly is smooth and clearly described. The way the wiring or gas hosing is tied in the cabinet is excellent. The finished grill is sturdy, with quality components that live up to the Weber reputation.
And the end result? I've cooked some NY strips and a teriyaki salmon with outstanding results. The grill probe and meat probes worked perfectly, even using just a USB battery pack to operate them.
And the end result? I've cooked some NY strips and a teriyaki salmon with outstanding results. The grill probe and meat probes worked perfectly, even using just a USB battery pack to operate them.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
great product
on April 4, 2022
Posted by: sweetdevjasmin
from ny
[This review was collected as part of a promotion.] I am in absolute love with my new smart grill. It is simply amazing, and I am so happy with it. We grill all year round and were looking for something like this. The cook of the food we do is simply amazing. I love the fact that we receive notifications at the moment it’s time to flip and serve. 5 Star product for sure.
Written by a customer while visiting weber.com