Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Customer Rating
4
Solid grill, outstanding customer support!
on December 12, 2022
Posted by: Good Times Grilling
from Arizona
Gender:Male
I purchased this grill to replace my old gas Weber grill (which was still working great but showing its age). This grill came with very detailed step by step instructions (when using the Built app); it does take some time to assemble so bring your patience. It was well packaged and no items were damaged; however, there is a protective film on some of the stainless parts which was trimmed by a machine, but mine was slightly cut too deep and there are lines in the stainless steel from the cutting process. It’s not a big deal and I am probably the only person who notices it. I have had the grill for a few months and it’s worked as expected without any surprises. I did have some questions which I sent to Weber and their customer service was very quick to respond (same day or next day). Overall I’m very satisfied with the grill. The only reason I gave 4 out of 5 stars was there’s a plastic red bezel behind the knobs which is translucent and it has a backlight to illuminate it, but only on certain models (not this one). I would have preferred the bezel not be translucent if this grill can’t light it up. It just looks like it’s missing something or that there’s a part of the grill not working. Also note that there is only the digital temperature gauge on this model.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, December 15, 2022
Thank you for being a long-time Weber fan and for your feedback about the new Weber grill you recently purchased. We are thrilled to hear that you are enjoying your new grill!
We appreciate your feedback about the concerns you have. Regarding the "scratches" on your side table, we understand your frustration. However, the lines you see are residue from the protective sticker. Please use a product like Goo-Gone or another adhesive remover to clean these lines off.
Your satisfaction is very important to us. Please look for an email outreach from our Care team soon. Thank you!
We appreciate your feedback about the concerns you have. Regarding the "scratches" on your side table, we understand your frustration. However, the lines you see are residue from the protective sticker. Please use a product like Goo-Gone or another adhesive remover to clean these lines off.
Your satisfaction is very important to us. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Pat 286
from Central Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Bought this Genesis grill to replace a 13 year old Summit grill. Didn't even look at anything else other than a Weber. After having the Summit for all those years I knew I was going to go with a Weber grill and have not been disappointed with the Genesis. I love the smart technology incorporated in the grill and the light in the handle is very useful for cooking after the sun goes down.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: A.C.
from Oakville
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
A lot of complaints online about the lack of a matching rotisserie for these models. Always having to switch on the temperature gauge is a bit of a hastle.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, January 27, 2023
Thank you for your feedback regarding the Genesis SX-325s. Your satisfaction is important to us. We are happy to help.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
Regarding the rotisserie we do have part number 7652 that will work with your grill.
Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
Regarding the rotisserie we do have part number 7652 that will work with your grill.
Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Ctam
from Charlotte
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill, large enough cooking space. Love the digital readout. Remember you need to use this near a plug.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, February 17, 2023
Thank you for your feedback. We are so excited to hear you are enjoying your new grill!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
If you need anything further don't hesitate to reach out to us directly. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
If you need anything further don't hesitate to reach out to us directly. Thank you!
Written by a customer while visiting weber.com
Posted by: Tuffguff
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill and well built. I bought my first weber 22 years ago and couldn't wear it out still in great shape just wanted to upgrade.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great grill
on April 24, 2023
Posted by: Blain
I’ve had my new Weber genesis grill for about four months now, and like my previous two Weber grills it’s fantastic. If I could recommend something the extra money for the 9mm stainless grates are well worth the money. They are extremely heavy duty and should never have to be replaced.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
A good grill made better
on May 4, 2023
Posted by: yojoslin
from rockaway beach oregon
Gender:Male
My grill is exposed to year-round west coast coastal conditions. My old Genesis did well considering: 12 year before everything that could rust through did. I'd replaced some lower panels a few years ago, and tubes and other interior parts over time. But they were not made for ready replacement. This is what sets the new series apart.
The new Genesis frame and associated parts are much stouter, better designed, and better connect. It did take awhile to put together, but only because of the well conceived assembly (and the instructions were excellent, though perhaps too much cardboard and styrofoam). Many more parts are stainless, and I can already tell that when some of the powder coated part fail in 10 years or so from now in this marine environment that I'll be able to easily replace them. The searing function's also brilliant.
Nice job, Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Trent L
from South Jordan, Utah
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
As a grill, it's amazing. As a smart grill, it's a less amazing. I have trouble keeping it connected to the internet even though it has a strong signal and is sitting on my porch right outside the door. I have never been able to use the app while cooking. I would have saved hundreds if I had just bought the same grill without this functionality.
Response from weber.comBy Weber Grills, Consumer Care , May 31, 2023
Thank you for your feedback! We love to hear our fans find our grills as amazing as we do! However, we apologize for the initial disappointment with the Smart Connect Hub.
We stand by our products and we want you to get the most from your grill's awesome features. Please look for an email from our Care team. Thank you!
We stand by our products and we want you to get the most from your grill's awesome features. Please look for an email from our Care team. Thank you!
Written by a customer while visiting weber.com