Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Customer Rating
5
Great grill
on April 24, 2023
Posted by: Blain
I’ve had my new Weber genesis grill for about four months now, and like my previous two Weber grills it’s fantastic. If I could recommend something the extra money for the 9mm stainless grates are well worth the money. They are extremely heavy duty and should never have to be replaced.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
A good grill made better
on May 4, 2023
Posted by: yojoslin
from rockaway beach oregon
Gender:Male
My grill is exposed to year-round west coast coastal conditions. My old Genesis did well considering: 12 year before everything that could rust through did. I'd replaced some lower panels a few years ago, and tubes and other interior parts over time. But they were not made for ready replacement. This is what sets the new series apart.
The new Genesis frame and associated parts are much stouter, better designed, and better connect. It did take awhile to put together, but only because of the well conceived assembly (and the instructions were excellent, though perhaps too much cardboard and styrofoam). Many more parts are stainless, and I can already tell that when some of the powder coated part fail in 10 years or so from now in this marine environment that I'll be able to easily replace them. The searing function's also brilliant.
Nice job, Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Trent L
from South Jordan, Utah
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
As a grill, it's amazing. As a smart grill, it's a less amazing. I have trouble keeping it connected to the internet even though it has a strong signal and is sitting on my porch right outside the door. I have never been able to use the app while cooking. I would have saved hundreds if I had just bought the same grill without this functionality.
Response from weber.comBy Weber Grills, Consumer Care , May 31, 2023
Thank you for your feedback! We love to hear our fans find our grills as amazing as we do! However, we apologize for the initial disappointment with the Smart Connect Hub.
We stand by our products and we want you to get the most from your grill's awesome features. Please look for an email from our Care team. Thank you!
We stand by our products and we want you to get the most from your grill's awesome features. Please look for an email from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: MJH27
from Western New York
Gender:Male
Verified Purchase:Yes
Brilliantly engineered grill from the packaging through assembly. All parts fit perfectly and the included hardware matched the requirements. The grill itself works as it should without hotspots. Perfect size for a family of up to 5 or 6. Burner controls actually affect the temperature of the grill. The digital monitoring unit works flawlessly.
Cons: A full propane tank is a bit difficult to hang if you are older.
Suggestions: It would be nice if there was an battery holder for a couple of 18650 batteries to run the control board without having to use a battery bank or plug into a 110 outlet. Battery bank works fine but is a small pain to put in and remove.
Overall rating: I love it
Cons: A full propane tank is a bit difficult to hang if you are older.
Suggestions: It would be nice if there was an battery holder for a couple of 18650 batteries to run the control board without having to use a battery bank or plug into a 110 outlet. Battery bank works fine but is a small pain to put in and remove.
Overall rating: I love it
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Excellent quality of materials used to assemble th
on July 25, 2023
Posted by: Diana in New Mexico
from New Mexico
Gender:Female
Expertise:Intermediate
The Weber Connect Module was missing in original shipment, but Weber Customer Care handled the issue quickly and professionally.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve Dee
from Brunswick ME
Verified Purchase:Yes
Great grill, definitely worth the price. Highly recommend this one.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tampa Mike
from Tampa, FL
Expertise:Intermediate
Verified Purchase:Yes
We needed a natural gas grill for our new home and this is our 3rd Weber. We decided to purchase this grill due to the smart grill feature. My wife prefers medium well and I like rare to mid rare and thought this would be perfect to help me get it right. The grill is very solid and well made. We put it together and the 3D instructional app made it a breeze to install. I gave 4 stars instead of five because I learned after purchase that the grill only comes with one meat probe instead of the two required for us. I feel a grill at this price should have included two. Also the smart cooking app could use better instructions since I did not find it to be intuitive. I was making burgers and the drop down only offered well done as option. Probably user error but I could not figure out. Will need to do more research.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bobbygee
from St. John’s NL
Verified Purchase:Yes
A great BBQ. The Bluetooth remote is great keeping track of cooking without hovering over the grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com