Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Chefjosh
from Sacramento CA
Gender:Male
Verified Purchase:Yes
The most even cook I have ever experienced on a grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris J M
Verified Purchase:Yes
I thoroughly researched various brands and models - Weber is consistently rated highly and now I understand why. The quality and features of this grill are well worth the premium price.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Joe and Teri C
from Rome, NY
Gender:Male
Verified Purchase:Yes
We used a Weber grill for over 30 years that we inherited from my parents in the late 1980s. It eventually needed some replacement parts, so we decided to give it to a friend that likes to fix old things. We replaced it with a pellet smoker/grill. We've been using that the past 6 years. We like the smoker cycle, but the grilling cycle takes about 15 minutes to get to BBQ temperatures. Recently we met a neighbor that has a Weber grill that uses Natural Gas - we did not know those existed. So, we promptly ordered a Weber Genesis grill with the Natural Gas option. The grill not only heats up quickly, but the temperature is very controllable. The spacing of the 3 burners is perfect for either a consistent temperature of the whole grill or having a hot, medium, and low areas. We still like the pellet smoker/grill for smoking, but we also ordered the Weber smoker box for this grill. We haven't used it yet but the reviews on it are very good. We also like the remove WiFi monitoring of the grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Solid grill, outstanding customer support!
on December 12, 2022
Posted by: Good Times Grilling
from Arizona
Gender:Male
I purchased this grill to replace my old gas Weber grill (which was still working great but showing its age). This grill came with very detailed step by step instructions (when using the Built app); it does take some time to assemble so bring your patience. It was well packaged and no items were damaged; however, there is a protective film on some of the stainless parts which was trimmed by a machine, but mine was slightly cut too deep and there are lines in the stainless steel from the cutting process. It’s not a big deal and I am probably the only person who notices it. I have had the grill for a few months and it’s worked as expected without any surprises. I did have some questions which I sent to Weber and their customer service was very quick to respond (same day or next day). Overall I’m very satisfied with the grill. The only reason I gave 4 out of 5 stars was there’s a plastic red bezel behind the knobs which is translucent and it has a backlight to illuminate it, but only on certain models (not this one). I would have preferred the bezel not be translucent if this grill can’t light it up. It just looks like it’s missing something or that there’s a part of the grill not working. Also note that there is only the digital temperature gauge on this model.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, December 15, 2022
Thank you for being a long-time Weber fan and for your feedback about the new Weber grill you recently purchased. We are thrilled to hear that you are enjoying your new grill!
We appreciate your feedback about the concerns you have. Regarding the "scratches" on your side table, we understand your frustration. However, the lines you see are residue from the protective sticker. Please use a product like Goo-Gone or another adhesive remover to clean these lines off.
Your satisfaction is very important to us. Please look for an email outreach from our Care team soon. Thank you!
We appreciate your feedback about the concerns you have. Regarding the "scratches" on your side table, we understand your frustration. However, the lines you see are residue from the protective sticker. Please use a product like Goo-Gone or another adhesive remover to clean these lines off.
Your satisfaction is very important to us. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Pat 286
from Central Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Bought this Genesis grill to replace a 13 year old Summit grill. Didn't even look at anything else other than a Weber. After having the Summit for all those years I knew I was going to go with a Weber grill and have not been disappointed with the Genesis. I love the smart technology incorporated in the grill and the light in the handle is very useful for cooking after the sun goes down.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: A.C.
from Oakville
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
A lot of complaints online about the lack of a matching rotisserie for these models. Always having to switch on the temperature gauge is a bit of a hastle.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, January 27, 2023
Thank you for your feedback regarding the Genesis SX-325s. Your satisfaction is important to us. We are happy to help.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
Regarding the rotisserie we do have part number 7652 that will work with your grill.
Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
Regarding the rotisserie we do have part number 7652 that will work with your grill.
Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Ctam
from Charlotte
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill, large enough cooking space. Love the digital readout. Remember you need to use this near a plug.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, February 17, 2023
Thank you for your feedback. We are so excited to hear you are enjoying your new grill!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
If you need anything further don't hesitate to reach out to us directly. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
If you need anything further don't hesitate to reach out to us directly. Thank you!
Written by a customer while visiting weber.com
Posted by: Tuffguff
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill and well built. I bought my first weber 22 years ago and couldn't wear it out still in great shape just wanted to upgrade.
I would recommend this to a friend!
Written by a customer while visiting weber.com