Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Mike Livingston
from Palatine Illinois
Verified Purchase:Yes
Long time Weber customer and have owned nothing but Weber for 60 years.
CONS: My new grill doesn't feel as substantial as my old Genesis that I had for over 15 years. The controls feel different and setting tom medium takes some getting used to. I wish I had not purchased the WIFI capable grill as I am now tethered to an electrical outlet via an extension cord. I wish it had a rechargeable battery instead. The only way I get get a grill temp now is via the readout on the control panel or on my phone. The only other way to get a temp is with an external thermometer that I have to place inside the grill.
PROS: The temperature can be maintained via the adjustments to the grill with the controls and holds steady near the desired temp when reached. The heavy duty grates are very nice and the expandable upper rack is a big plus.
CONS: My new grill doesn't feel as substantial as my old Genesis that I had for over 15 years. The controls feel different and setting tom medium takes some getting used to. I wish I had not purchased the WIFI capable grill as I am now tethered to an electrical outlet via an extension cord. I wish it had a rechargeable battery instead. The only way I get get a grill temp now is via the readout on the control panel or on my phone. The only other way to get a temp is with an external thermometer that I have to place inside the grill.
PROS: The temperature can be maintained via the adjustments to the grill with the controls and holds steady near the desired temp when reached. The heavy duty grates are very nice and the expandable upper rack is a big plus.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Matthew B Robo
from Maryland
Verified Purchase:Yes
I use this grill all year long for cooking almost everything. Burgers, ribs, chicken, fish, vegetables, it does it all with ease! Great price and very well made. Love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Avitale33
from Ny
Verified Purchase:Yes
Used it 1x on low heat. 5 minutes later app says heats super high. Went to check grill and insude was on fire. Couldbt even touch bc it was too hit and knobs were melted
Written by a customer while visiting weber.com
Customer Rating
5
KbDb
on October 16, 2024
Posted by: Kbray
from Pendleton IN
Expertise:Intermediate
Awesome features easy to use & assemble, griddle add makes it versatile
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great follow up service
on June 10, 2025
Posted by: Heydaba
from Fond du Lac, WI
Expertise:Intermediate
I purchased the WIFI enabled grill and when connected to the App, it makes grilling so easy and cooked perfectly every time
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Monty 1
from Kansas
Verified Purchase:Yes
Great Grill built to last for years - my last one gave me 15 years of great grilling.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Weber should be more 'SMART' not misLEADing.
on November 24, 2025
Posted by: jmcnpapa
I bought this grill (GENESIS SX-325S SMART GAS GRILL (NATURAL GAS)} about a month and a half ago. The quality and build is about the same as what I expect from Weber with a few 'gizmo's' to make them more 'young people friendly'. My only disappointment is that, although touted throughout the advertising, the "smart" feature of this is great except that the grilling temperature wire leads to the console... WERE NOT INCLUDED in the package! Imagine my dismay when I expected to roast a beer can chicken and be able to watch the ballgame at the same time, ... but NO. Come'on WEBER don't be misLEADing. include the parts.
Response from weber.comBy Consumer Care, Weber, November 24, 2025
We appreciate you being a returning, loyal Weber griller. Thank you! We apologize for the missing temperature probe! There should be one included with your grill, and we can help with a replacement since yours was missing.
Please look for an email from our Care team soon. Thank you for your patience and for being a Weber fan!
Please look for an email from our Care team soon. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com