Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Borrego
from Miami Florida
Gender:Male
Verified Purchase:Yes
Good BBQ , Easy to jnstall , good butner but Stainless steel parts lack of quality
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, July 10, 2023
Your feedback means a lot to us. We are very sorry to learn you are not pleased with the quality of the parts. Your grill is backed by a generous warranty and we will always stand behind our products. Our Care team will be reaching out to assist you further. Please look for an outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SBAZ
from Scottsdale, AZ
Verified Purchase:Yes
Really like the grill, especially the top rack that opens up to double the size.
HATE having to plug it in to use the features.
HATE having to plug it in to use the features.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, July 12, 2023
Thank you for your feedback regarding the Genesis SX-325s. We are happy to hear you are enjoying your new grill. We are happy to help provide explain the Smart controller options.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Hawgy
from Maryland
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I used one at a friend's house and it was great so I ordered 1. put it together without a problem everything works great I'm even cooking breakfast on it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dan Sisley
from East Syracuse, NY
Gender:Male
Verified Purchase:Yes
I absolutely love this grill. It wasn’t too difficult to assemble, and it is well built. All of the features make it really easy to use. The Weber warranty is amazing.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J & D
Verified Purchase:Yes
Grill starts great as all of our past webers have. Unfortunately the only way you can see temperature of grill is if you plug it in. Also the digital temperature when plugged in does not seem to read accurately. With grill hood open and grill on lowest setting digital grill temperature still reading over 400. Wish we would have gotten the non smart grill with traditional temperature gauge. Or wish it had the traditional temperature gauge as well. For future production consider including traditional temperature gauge so grill temperature can be read when not plugged in. If it had this feature grill would be great! On a side note all of our other Weber products have been a 5 star.
Response from weber.comBy Weber Grills, Consumer Care, July 18, 2023
Thank you for your feedback and for being a Weber fan for many years!
We understand your concern with the digital temperature display, and we are here to help!
Our grills are designed to be used with the lid down. "Lookin' ain't cookin'" is what we say! The thermocouple temperature probe provides an average reading of the internal grill temperature.
We want to help improve your experience! Please look for an email from our Care team soon. Thank you!
We understand your concern with the digital temperature display, and we are here to help!
Our grills are designed to be used with the lid down. "Lookin' ain't cookin'" is what we say! The thermocouple temperature probe provides an average reading of the internal grill temperature.
We want to help improve your experience! Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JAMACIAN JERK BBQ
from Saratoga NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My BBQ’n and grilling has never tasted so good and done to perfection. Truly is the best grill I have owned. Assembly was not difficult and all hardware was present 😃. I love the digital temperature controller. It’s very accurate and makes me look like a BBQ master. My family is raving about how much better the food taste. I decided to get the rotisserie for it and OMG!! The best roast I ever made.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: LMVW
from Blythewood SC
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I have a Weber Genesis that’s over 20 years old and loved it so much I decided to upgrade to smart grill. I really like the slide out bottom that makes cleaning so easy and the smart temperature probe and app too
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Diana in New Mexico
from New Mexico
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
My grill isn't complete yet because some parts were missing. However, the Customer Care Department at Weber has pro idea exceptional service in getting missing parts to me.
I would recommend this to a friend!
Written by a customer while visiting weber.com