Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: J & D
Verified Purchase:Yes
Grill starts great as all of our past webers have. Unfortunately the only way you can see temperature of grill is if you plug it in. Also the digital temperature when plugged in does not seem to read accurately. With grill hood open and grill on lowest setting digital grill temperature still reading over 400. Wish we would have gotten the non smart grill with traditional temperature gauge. Or wish it had the traditional temperature gauge as well. For future production consider including traditional temperature gauge so grill temperature can be read when not plugged in. If it had this feature grill would be great! On a side note all of our other Weber products have been a 5 star.
Response from weber.comBy Weber Grills, Consumer Care, July 18, 2023
Thank you for your feedback and for being a Weber fan for many years!
We understand your concern with the digital temperature display, and we are here to help!
Our grills are designed to be used with the lid down. "Lookin' ain't cookin'" is what we say! The thermocouple temperature probe provides an average reading of the internal grill temperature.
We want to help improve your experience! Please look for an email from our Care team soon. Thank you!
We understand your concern with the digital temperature display, and we are here to help!
Our grills are designed to be used with the lid down. "Lookin' ain't cookin'" is what we say! The thermocouple temperature probe provides an average reading of the internal grill temperature.
We want to help improve your experience! Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JAMACIAN JERK BBQ
from Saratoga NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My BBQ’n and grilling has never tasted so good and done to perfection. Truly is the best grill I have owned. Assembly was not difficult and all hardware was present 😃. I love the digital temperature controller. It’s very accurate and makes me look like a BBQ master. My family is raving about how much better the food taste. I decided to get the rotisserie for it and OMG!! The best roast I ever made.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: LMVW
from Blythewood SC
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I have a Weber Genesis that’s over 20 years old and loved it so much I decided to upgrade to smart grill. I really like the slide out bottom that makes cleaning so easy and the smart temperature probe and app too
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Diana in New Mexico
from New Mexico
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
My grill isn't complete yet because some parts were missing. However, the Customer Care Department at Weber has pro idea exceptional service in getting missing parts to me.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ribeye Wrangler
from Texas Gulf Coast
Gender:Male
Verified Purchase:Yes
Loving the “Smart” feature. Now I can easily keep track of internal temps
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve from St. Louis
from St. Louis, MO
Gender:Male
Verified Purchase:Yes
Alpha grill. I've had good grills before but this one is a cut above. The most notable part is that I have yet to find the hot spots...VERY even heat...highly recommended!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AndyKrz
Verified Purchase:Yes
Digital numbers are hard to read in a full sun. I have problem to connect it with my phone.
I will call them again.
I will call them again.
Response from weber.comBy Weber Grills, Consumer Care, August 24, 2023
We value your feedback and we thank you for being a Weber griller! We apologize for the inconvenience that you are experiencing. We want you to have an awesome time with your grill's upgrade features!
Our team of experts is here to help! Please look for an email outreach from our Care team soon. Thank you!
Our team of experts is here to help! Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Best Weber Grill I've ever owned. Except for chang
on August 26, 2023
Posted by: Sunfish
Verified Purchase:Yes
Great grill with a large selection of grilling options.
Written by a customer while visiting weber.com