Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Erik Pederson
from Orange, Ca
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Functions and grills fantastic. Only wish it had the built in temperature gauge like older models. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Will D
from Wisconsin
Verified Purchase:Yes
This grill has performed better than I expected. The sear zone is great! It quickly sears burgers, chicken, etc. perfectly.
Setup was easy though a couple of things could have been explained. There are yellow dots on some parts. If you align the dots on adjacent parts you have everything correct. I didn’t catch that at first and had to start over. Also something that explained which side of the grates is the top. I had to look that up online.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: alapaloozatoo
Verified Purchase:Yes
Gets nice and hot, but the burners are slow to light. The fatal flaw: you have to plug it in to see the temp gauge! Or use a battery pack (that I could never get to work) that's exposed to the elements. More tech than is necessary to simply grill a steak.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 12, 2023
Thank you for your feedback regarding the Genesis SX-325s. We apologize that your grill is slow to light and about your troubles powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: MichaelsM
Expertise:Intermediate
Verified Purchase:Yes
Awesome grill! Heats up evenly….smart app is spot on
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris K Va
Expertise:Intermediate
Verified Purchase:Yes
I love the grill. It cooks very well and is easy to control. I do wish that the instructions for the igrill feature were more complete and easier to follow.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David Z.
from Pittsburgh, PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is there third Weber Grill over a 40 year period and each had been better than the last. The electronics are great and slow you too visit with guest without neglecting your grilling. I would have preferred two probes instead of the one provided considering the price.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brad =w=
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
The grill is great, but I’m very disappointed that the stainless steel is not very stainless. I got a grill cover just to keep my new purchase looking new, but it may be making things worse. I’ve used stainless steel cleaner to no avail.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 29, 2023
Thank you for your feedback! We are happy to hear that you enjoy the results of grilling on your new Weber Genesis grill! However, we are sorry to learn that you are not fully satisfied!
Some stainless steel cleaners work better than others on our outdoor appliances. We recommend Bar Keeper's Friend to remove baked-on grease as seen in your photos.
Our Care team is here to help! Please look for our email follow-up soon!
Some stainless steel cleaners work better than others on our outdoor appliances. We recommend Bar Keeper's Friend to remove baked-on grease as seen in your photos.
Our Care team is here to help! Please look for our email follow-up soon!
Written by a customer while visiting weber.com
Posted by: Tampa Mike
from Tampa, FL
Expertise:Intermediate
Verified Purchase:Yes
We needed a natural gas grill for our new home and this is our 3rd Weber. We decided to purchase this grill due to the smart grill feature. My wife prefers medium well and I like rare to mid rare and thought this would be perfect to help me get it right. The grill is very solid and well made. We put it together and the 3D instructional app made it a breeze to install. I gave 4 stars instead of five because I learned after purchase that the grill only comes with one meat probe instead of the two required for us. I feel a grill at this price should have included two. Also the smart cooking app could use better instructions since I did not find it to be intuitive. I was making burgers and the drop down only offered well done as option. Probably user error but I could not figure out. Will need to do more research.
I would recommend this to a friend!
Written by a customer while visiting weber.com