Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Chris K Va
Expertise:Intermediate
Verified Purchase:Yes
I love the grill. It cooks very well and is easy to control. I do wish that the instructions for the igrill feature were more complete and easier to follow.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David Z.
from Pittsburgh, PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is there third Weber Grill over a 40 year period and each had been better than the last. The electronics are great and slow you too visit with guest without neglecting your grilling. I would have preferred two probes instead of the one provided considering the price.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brad =w=
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
The grill is great, but I’m very disappointed that the stainless steel is not very stainless. I got a grill cover just to keep my new purchase looking new, but it may be making things worse. I’ve used stainless steel cleaner to no avail.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 29, 2023
Thank you for your feedback! We are happy to hear that you enjoy the results of grilling on your new Weber Genesis grill! However, we are sorry to learn that you are not fully satisfied!
Some stainless steel cleaners work better than others on our outdoor appliances. We recommend Bar Keeper's Friend to remove baked-on grease as seen in your photos.
Our Care team is here to help! Please look for our email follow-up soon!
Some stainless steel cleaners work better than others on our outdoor appliances. We recommend Bar Keeper's Friend to remove baked-on grease as seen in your photos.
Our Care team is here to help! Please look for our email follow-up soon!
Written by a customer while visiting weber.com
Customer Rating
5
This grill is simply masterful!
on February 28, 2022
Posted by: Allyrio
from WHEELING WV
Gender:Male
[This review was collected as part of a promotion.] This grill far exceeds anything we could have imagined! If you have ever had a Weber grill, you know the quality products they are. The Genesis SX-325s is like your past model grill taken to the highest level! If you have not owned a Weber grill, hold on tight because this is amazing!
The smart technology feature operates flawlessly and we love that there is a notification to let us know when to flip things over. Add to this the extra large cooking area, an extended feature for another grilling level, the sear feature and well, the list goes on.
Assembly was not as daunting as we thought is might be, and the instructions guide is really precise!
This grill is large and sturdy which correlates to it being heavy! It weighs right around 140 lbs., and it may take 2 people to unload this beauty!
Believe me, there will be no buyers remorse with this fantastic grill.
The smart technology feature operates flawlessly and we love that there is a notification to let us know when to flip things over. Add to this the extra large cooking area, an extended feature for another grilling level, the sear feature and well, the list goes on.
Assembly was not as daunting as we thought is might be, and the instructions guide is really precise!
This grill is large and sturdy which correlates to it being heavy! It weighs right around 140 lbs., and it may take 2 people to unload this beauty!
Believe me, there will be no buyers remorse with this fantastic grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Amazing grill
on March 30, 2022
Posted by: James rk
from Houston
Gender:Male
[This review was collected as part of a promotion.] Was easy to set up and is the perfect size. Right now its just me and my wife at home but is a good size for entertaining as well. So far gives me good temperature points all over. The grates are good for sear marks too
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JHar
from Orange County, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The application and computer does not work well at all. It worked once and now keeps freezing. Waste of money to invest in smart grill. Very disappointed in the extra dollars spent on this grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 18, 2022
Thank you for your feedback. We are surprised and sorry to learn that your Weber Connect module is not providing a readout. That is definitely not normal and we are here to help get things working properly.
We believe a device reset may solve the issue. Our Support team sent you a follow-up email to provide some simple troubleshooting. We are confident that we can get this resolved quickly for you. We look forward to helping you soon.
We believe a device reset may solve the issue. Our Support team sent you a follow-up email to provide some simple troubleshooting. We are confident that we can get this resolved quickly for you. We look forward to helping you soon.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Bloomfield, CT
Gender:Male
Verified Purchase:Yes
For years I complained about my old grill (not a Weber) and everyone always told me, "get a Weber". Man, were they right. I love this thing. It cooks quickly and thoroughly, in fact, I had to relearn cooking on a grill because this thing cooks very quickly. Steaks come out perfectly (with the cast iron sear grate) and I've cut down cooking time to a couple minutes. I love the electronic display and am learning to use the probes to better time my cooking. I also LOVE the way it cleans up, with the tray sliding out and the aluminum foil grease trays. I even connected a rotisserie and that worked great, as well.
I had to run an electric outlet out to that corner of the deck to power all this stuff, but it is well worth it. We grill food year-round and I see this grill working out great for years to come!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Love the sear station
on May 17, 2022
Posted by: KMcM
from SeattleWA
Gender:Male
The sear station is a great feature. In fact, this is the first grill I've found that can get hot enough to sear meat without having to close the grill hood.
I would recommend this to a friend!
Written by a customer while visiting weber.com