Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Cmsb
from Atlanta Georgia
Gender:Female
Verified Purchase:Yes
I have owned a genesis for 15 years. Just got the GENESIS EX-325s Smart Gas Grill (Natural Gas) . The new one just arrived. Love the extra cook monitor which plugs in and monitors temperatures. A great feature is the foldout warming tray.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
nice grill
on June 30, 2023
Posted by: PC&family
from New Jersey
Gender:Male
Just got to replace older Weber Genesis....love the grill. just very upset that you must plug grill in in order to read grilling temperature. doesn't make sense. did not know that prior to putting together. grilling surface is great, and temp control is great as usual in a weber.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, July 2, 2023
We appreciate your feedback. Sorry for the confusion regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
great grill with built in WiFi Bluetooth probes!
on July 5, 2023
Posted by: Jim Gleason
Verified Purchase:Yes
Great grill. Happy with purchase. Disappointed the knobs don't light up. They look like they should.
Written by a customer while visiting weber.com
Customer Rating
5
Weber Natural Gas Grill - best that man can get.
on July 8, 2023
Posted by: Flying Eagle 57
from Utah
Verified Purchase:Yes
Best grill I have ever purchased. And, choosing a natural gas grill, connected to the gas stub-out from my homes gas lines makes like so much easier and better.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Borrego
from Miami Florida
Gender:Male
Verified Purchase:Yes
Good BBQ , Easy to jnstall , good butner but Stainless steel parts lack of quality
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, July 10, 2023
Your feedback means a lot to us. We are very sorry to learn you are not pleased with the quality of the parts. Your grill is backed by a generous warranty and we will always stand behind our products. Our Care team will be reaching out to assist you further. Please look for an outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SBAZ
from Scottsdale, AZ
Verified Purchase:Yes
Really like the grill, especially the top rack that opens up to double the size.
HATE having to plug it in to use the features.
HATE having to plug it in to use the features.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, July 12, 2023
Thank you for your feedback regarding the Genesis SX-325s. We are happy to hear you are enjoying your new grill. We are happy to help provide explain the Smart controller options.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Hawgy
from Maryland
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I used one at a friend's house and it was great so I ordered 1. put it together without a problem everything works great I'm even cooking breakfast on it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dan Sisley
from East Syracuse, NY
Gender:Male
Verified Purchase:Yes
I absolutely love this grill. It wasn’t too difficult to assemble, and it is well built. All of the features make it really easy to use. The Weber warranty is amazing.
I would recommend this to a friend!
Written by a customer while visiting weber.com