Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: EBarrow
from Yuba City, CA
Verified Purchase:Yes
The grill is great. One of the doors handles was loose from the factor. Hopefully weber takes care of it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 28, 2022
Thank you for your feedback regarding the Genesis EX-325s. We are so sorry to hear about your door handle being loose. We are here to help get this resolved quickly. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Greg Sw
from Peachtree City, GA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great quality grill! Assembly instructions are very easy to follow.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J Lman
from Melbourne FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill assembly took a little time, but everything fit perfectly. The grill has very even heat and I do like the Weber Craft functionality. My big disappointment was the Weber App can only connect to one grill. Since mine is connected to my Weber Smoke Fire, I can’t connect it to this grill unless I delete the Smoke Fire and install this grill. This means I can’t use the Weber App for this grill.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 9, 2022
We are thrilled to learn that you are loving your new grill! Thank you for your feedback.
We are always listening to our fans and using feedback like yours to improve and evolve our products. We are always working on updates to our Weber Connect app, so please make sure you check regularly for improvements.
We will make sure that your suggestion to connect to multiple devices is passed along to the appropriate teams.
We would like to know more about your experience. Please look for our email follow-up soon. Thank you!
We are always listening to our fans and using feedback like yours to improve and evolve our products. We are always working on updates to our Weber Connect app, so please make sure you check regularly for improvements.
We will make sure that your suggestion to connect to multiple devices is passed along to the appropriate teams.
We would like to know more about your experience. Please look for our email follow-up soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Doctor Ray
from Birmingham, Al
Expertise:Intermediate
Verified Purchase:Yes
It’s pretty HEAVY… So, I’d recommend having someone to help you unload it and assemble it…
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Crazy about Grilling
from MA
Gender:Male
Verified Purchase:Yes
This is my 3rd Weber grill I've owned. My new Genesis SX-325 replaced a Genesis I purchased in 2010. I love the smart feature app, Bluetooth connectivity to my iPhone was easy to setup. The smart display on the grill is a great addition which shows the cooking temperature, propane tank life and connectors for temperature probes which display the internal temp of what you are cooking, all viewable on your smart phone.
This grill is built Weber quality throughout. As someone who grills 12 months of the year, I fully expect this unit to last as long as my others.
This grill is built Weber quality throughout. As someone who grills 12 months of the year, I fully expect this unit to last as long as my others.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jim Il.
from Anna Il.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice well made grill. Heats up fast and evenly. Wish there was a thermometer on the hood also.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
I'll know better when I've used it a little more.
on November 26, 2022
Posted by: a girl has no name
Gender:Male
Verified Purchase:Yes
thought it was ok. I'll know better when I've used it a little more.
Response from weber.comBy Weber grills , Consumer care, November 28, 2022
Congratulations on your new Genesis EX-325s! We are confident you will love your new grill. We are happy to help answer any questions you may have. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: David Bu
from North Port, Fl.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Over all I love the grill, but I don’t like the stainless steel wire grates it should come with cast iron grates.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, November 28, 2022
Congratulations on your new Genesis SX-325s! We are very excited to hear you are enjoying your new grill!
We will be sure to share your feedback regarding the porcelain coated cast iron grates with our team for consideration.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
We will be sure to share your feedback regarding the porcelain coated cast iron grates with our team for consideration.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com