Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Alex F
from VA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill!! Weber is the best with great customer support.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Smart unit of the grill and grill name reliability
on October 19, 2022
Posted by: GMary
Gender:Female
Verified Purchase:Yes
We wish we could pair at least 2 smart devices (IPhone/IPad) to the grill Smart unit!
We like the “sear” burner addition!
As always, the Weber grill has been our “go to” grill for over 30 years!
We like the “sear” burner addition!
As always, the Weber grill has been our “go to” grill for over 30 years!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 19, 2022
We appreciate your feedback! We are always listening to our fans and using feedback like yours to evolve and improve our products.
We will make sure that your suggestion for dual-device pairing is presented to the appropriate team. Please sign up on Weber.com to receive our Weber Insider emails for product and software update news, recipes, and more! We regularly release software and firmware updates to provide more features and greater performance.
We would like to follow up on your suggestions and find out more about your experience. Please look for an email outreach from our Care team soon. Thank you for being a long-time Weber fan!
We will make sure that your suggestion for dual-device pairing is presented to the appropriate team. Please sign up on Weber.com to receive our Weber Insider emails for product and software update news, recipes, and more! We regularly release software and firmware updates to provide more features and greater performance.
We would like to follow up on your suggestions and find out more about your experience. Please look for an email outreach from our Care team soon. Thank you for being a long-time Weber fan!
Written by a customer while visiting weber.com
Posted by: CJM1
from Canonsburg, PA
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I really like this grill. It is an upgrade from my last weber. What I don’t like is the clunkiness of hooking up the power to run the display. I have yet to figure out how to turn it off. So when I’m running on a power pack, the battery drains. If you don’t have that feature, it’s not a problem. I did have a problem with the quick connect for my natural gas. I called Weber and they automatically sent me a new one.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 23, 2022
We appreciate your feedback, thank you! We understand your concern with the USB power bank drawing power even after the controller had been powered off. This is a design feature that is meant to allow your USB power bank to be used as a backup in the event that your grill loses power from the main outlet.
To turn the Weber Connect Smart controller display off, hold down the check button for 3 seconds until it beeps.
We recommend always unplugging the power source, whether it be a rechargeable power bank or the main power cord (or both) after you finish using your grill. These components should be stored indoors. If you need to preserve power from your power bank while it is plugged in, try powering down the power bank itself.
Our Care team is following up via email now. Thank you again for being part of the Weber family!
To turn the Weber Connect Smart controller display off, hold down the check button for 3 seconds until it beeps.
We recommend always unplugging the power source, whether it be a rechargeable power bank or the main power cord (or both) after you finish using your grill. These components should be stored indoors. If you need to preserve power from your power bank while it is plugged in, try powering down the power bank itself.
Our Care team is following up via email now. Thank you again for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: Thom G
Gender:Male
Verified Purchase:Yes
Simply the best grills. I've purchased other brands in my 30 years of grillin but Weber is the best by far. Durable and solid
Written by a customer while visiting weber.com
Posted by: EBarrow
from Yuba City, CA
Verified Purchase:Yes
The grill is great. One of the doors handles was loose from the factor. Hopefully weber takes care of it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 28, 2022
Thank you for your feedback regarding the Genesis EX-325s. We are so sorry to hear about your door handle being loose. We are here to help get this resolved quickly. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Greg Sw
from Peachtree City, GA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great quality grill! Assembly instructions are very easy to follow.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J Lman
from Melbourne FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill assembly took a little time, but everything fit perfectly. The grill has very even heat and I do like the Weber Craft functionality. My big disappointment was the Weber App can only connect to one grill. Since mine is connected to my Weber Smoke Fire, I can’t connect it to this grill unless I delete the Smoke Fire and install this grill. This means I can’t use the Weber App for this grill.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 9, 2022
We are thrilled to learn that you are loving your new grill! Thank you for your feedback.
We are always listening to our fans and using feedback like yours to improve and evolve our products. We are always working on updates to our Weber Connect app, so please make sure you check regularly for improvements.
We will make sure that your suggestion to connect to multiple devices is passed along to the appropriate teams.
We would like to know more about your experience. Please look for our email follow-up soon. Thank you!
We are always listening to our fans and using feedback like yours to improve and evolve our products. We are always working on updates to our Weber Connect app, so please make sure you check regularly for improvements.
We will make sure that your suggestion to connect to multiple devices is passed along to the appropriate teams.
We would like to know more about your experience. Please look for our email follow-up soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Doctor Ray
from Birmingham, Al
Expertise:Intermediate
Verified Purchase:Yes
It’s pretty HEAVY… So, I’d recommend having someone to help you unload it and assemble it…
I would recommend this to a friend!
Written by a customer while visiting weber.com