Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Wes D
from Missouri
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill!! It's pretty much percent expect for one thing. It would be nice if it had a manual temperature guage as well just once case you didn't want to plug it in.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 28, 2022
It means a lot to us that you are loving your new grill! Thank you!
We appreciate your suggestion about the lid thermometer. We are always listening to our fans! Feedback like yours is a crucial part of our process. Thank you again!
Always remember the Weber Care team is here to help! We can be reached at reviews@weberstephen.com. Happy grilling!
We appreciate your suggestion about the lid thermometer. We are always listening to our fans! Feedback like yours is a crucial part of our process. Thank you again!
Always remember the Weber Care team is here to help! We can be reached at reviews@weberstephen.com. Happy grilling!
Written by a customer while visiting weber.com
Posted by: Jeffro1970
from Gilbert az
Gender:Male
Verified Purchase:Yes
Amazing grill. Minimal flare ups. The sear zone is amazing. Can cook a thin steak in minutes
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mike in Virginia
Verified Purchase:Yes
Grill is overall good. However the “smart” aspect is a hassle. It’s difficult for it to stay connected to the Wi-Fi. Also all it does for standard grilling is give the temperature and the fuel remaining which could have been done with a simple mechanical thermometer and a tank gauge. I was anticipating it controlling the temperature. As a result, to power it you have to run and extension cord or use a battery. I use a battery but have to keep it charged. Also it would have been nice if Weber could offer a battery as an accessory.
I like the way it cooks but should have bought a cheaper “dumb” version.
I like the way it cooks but should have bought a cheaper “dumb” version.
Response from weber.comBy Weber Grills, Consumer Care, October 2, 2022
We appreciate your feedback and we are glad that you are enjoying your new grill. Thank you!
We hear your suggestions for the Weber Connect Smart Module, and we will make sure that your feedback is brought to the appropriate team.
Aside from the features you mentioned, the Weber Connect Smart Module allows you to use the Weber Connect App to access additional features, like step-by-step grilling guides, for example.
We want you to get the most out of your new grill's features. Please look for an email outreach from our Care team soon. Thank you!
We hear your suggestions for the Weber Connect Smart Module, and we will make sure that your feedback is brought to the appropriate team.
Aside from the features you mentioned, the Weber Connect Smart Module allows you to use the Weber Connect App to access additional features, like step-by-step grilling guides, for example.
We want you to get the most out of your new grill's features. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Kyle R
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
These electric versions take some getting used to. Really wish they still put a temp dial on the hood so you don’t HAVE to plug it in every time. I would not recommend this model for Weber purists.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 7, 2022
We appreciate your feedback regarding Genesis SX-325s. We would suggest using a power bank to power on the controller. We have a list of approved power banks we can share with you. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Therealrichk
from Houston, tx
Gender:Male
Verified Purchase:Yes
It is very good, but the digital heat/monitoring is a total rip off.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 10, 2022
We appreciate your feedback. Thank you for choosing a Weber grill!
Beyond the ability to monitor your grill's internal temperature and internal food temperatures remotely, the Weber Connect App works as a digital grilling assistant. You can find step-by-step guidance that will help you achieve professional results with confidence.
Your satisfaction is very important to us. We would like to know more about your experience with your grill's Weber Connect Smart Hub and offer our assistance.
Please look for an email outreach from our Care team. Thank you!
Beyond the ability to monitor your grill's internal temperature and internal food temperatures remotely, the Weber Connect App works as a digital grilling assistant. You can find step-by-step guidance that will help you achieve professional results with confidence.
Your satisfaction is very important to us. We would like to know more about your experience with your grill's Weber Connect Smart Hub and offer our assistance.
Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Joe Uvalle
Verified Purchase:Yes
Ok grill
After using it about 6 times the second and third burners won’t turn on with knob
Have to use match to light other half of grill
Expensive grill for this not to work properly
After using it about 6 times the second and third burners won’t turn on with knob
Have to use match to light other half of grill
Expensive grill for this not to work properly
Response from weber.comBy Weber Grills, Consumer Care, October 11, 2022
Thank you for your feedback. We want you to love grilling with your new Genesis, and we are sorry to learn that you are having issues lighting the grill with the electronic igniter.
When lighting your burners, it is important to press the igniter button at each burner as you light them one at a time.
We would like to offer our assistance! Your grill is covered under a comprehensive warranty. Please look for our email outreach soon.
When lighting your burners, it is important to press the igniter button at each burner as you light them one at a time.
We would like to offer our assistance! Your grill is covered under a comprehensive warranty. Please look for our email outreach soon.
Written by a customer while visiting weber.com
Posted by: Texas Pianist
from San Angelo, Tx
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Absolutely the best grill I’ve ever owned. The quality of the grill is outstanding!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Beatie
from Bryson City, NC
Gender:Male
Verified Purchase:Yes
My grill was missing a part when I put it together. Customer service was awesome at sending me the part within 3 days. Love the grill & great service to back it up!
I would recommend this to a friend!
Written by a customer while visiting weber.com