Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Therealrichk
from Houston, tx
Gender:Male
Verified Purchase:Yes
It is very good, but the digital heat/monitoring is a total rip off.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 10, 2022
We appreciate your feedback. Thank you for choosing a Weber grill!
Beyond the ability to monitor your grill's internal temperature and internal food temperatures remotely, the Weber Connect App works as a digital grilling assistant. You can find step-by-step guidance that will help you achieve professional results with confidence.
Your satisfaction is very important to us. We would like to know more about your experience with your grill's Weber Connect Smart Hub and offer our assistance.
Please look for an email outreach from our Care team. Thank you!
Beyond the ability to monitor your grill's internal temperature and internal food temperatures remotely, the Weber Connect App works as a digital grilling assistant. You can find step-by-step guidance that will help you achieve professional results with confidence.
Your satisfaction is very important to us. We would like to know more about your experience with your grill's Weber Connect Smart Hub and offer our assistance.
Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Joe Uvalle
Verified Purchase:Yes
Ok grill
After using it about 6 times the second and third burners won’t turn on with knob
Have to use match to light other half of grill
Expensive grill for this not to work properly
After using it about 6 times the second and third burners won’t turn on with knob
Have to use match to light other half of grill
Expensive grill for this not to work properly
Response from weber.comBy Weber Grills, Consumer Care, October 11, 2022
Thank you for your feedback. We want you to love grilling with your new Genesis, and we are sorry to learn that you are having issues lighting the grill with the electronic igniter.
When lighting your burners, it is important to press the igniter button at each burner as you light them one at a time.
We would like to offer our assistance! Your grill is covered under a comprehensive warranty. Please look for our email outreach soon.
When lighting your burners, it is important to press the igniter button at each burner as you light them one at a time.
We would like to offer our assistance! Your grill is covered under a comprehensive warranty. Please look for our email outreach soon.
Written by a customer while visiting weber.com
Posted by: Texas Pianist
from San Angelo, Tx
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Absolutely the best grill I’ve ever owned. The quality of the grill is outstanding!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Beatie
from Bryson City, NC
Gender:Male
Verified Purchase:Yes
My grill was missing a part when I put it together. Customer service was awesome at sending me the part within 3 days. Love the grill & great service to back it up!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Alex F
from VA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill!! Weber is the best with great customer support.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Smart unit of the grill and grill name reliability
on October 19, 2022
Posted by: GMary
Gender:Female
Verified Purchase:Yes
We wish we could pair at least 2 smart devices (IPhone/IPad) to the grill Smart unit!
We like the “sear” burner addition!
As always, the Weber grill has been our “go to” grill for over 30 years!
We like the “sear” burner addition!
As always, the Weber grill has been our “go to” grill for over 30 years!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 19, 2022
We appreciate your feedback! We are always listening to our fans and using feedback like yours to evolve and improve our products.
We will make sure that your suggestion for dual-device pairing is presented to the appropriate team. Please sign up on Weber.com to receive our Weber Insider emails for product and software update news, recipes, and more! We regularly release software and firmware updates to provide more features and greater performance.
We would like to follow up on your suggestions and find out more about your experience. Please look for an email outreach from our Care team soon. Thank you for being a long-time Weber fan!
We will make sure that your suggestion for dual-device pairing is presented to the appropriate team. Please sign up on Weber.com to receive our Weber Insider emails for product and software update news, recipes, and more! We regularly release software and firmware updates to provide more features and greater performance.
We would like to follow up on your suggestions and find out more about your experience. Please look for an email outreach from our Care team soon. Thank you for being a long-time Weber fan!
Written by a customer while visiting weber.com
Posted by: CJM1
from Canonsburg, PA
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I really like this grill. It is an upgrade from my last weber. What I don’t like is the clunkiness of hooking up the power to run the display. I have yet to figure out how to turn it off. So when I’m running on a power pack, the battery drains. If you don’t have that feature, it’s not a problem. I did have a problem with the quick connect for my natural gas. I called Weber and they automatically sent me a new one.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 23, 2022
We appreciate your feedback, thank you! We understand your concern with the USB power bank drawing power even after the controller had been powered off. This is a design feature that is meant to allow your USB power bank to be used as a backup in the event that your grill loses power from the main outlet.
To turn the Weber Connect Smart controller display off, hold down the check button for 3 seconds until it beeps.
We recommend always unplugging the power source, whether it be a rechargeable power bank or the main power cord (or both) after you finish using your grill. These components should be stored indoors. If you need to preserve power from your power bank while it is plugged in, try powering down the power bank itself.
Our Care team is following up via email now. Thank you again for being part of the Weber family!
To turn the Weber Connect Smart controller display off, hold down the check button for 3 seconds until it beeps.
We recommend always unplugging the power source, whether it be a rechargeable power bank or the main power cord (or both) after you finish using your grill. These components should be stored indoors. If you need to preserve power from your power bank while it is plugged in, try powering down the power bank itself.
Our Care team is following up via email now. Thank you again for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: Thom G
Gender:Male
Verified Purchase:Yes
Simply the best grills. I've purchased other brands in my 30 years of grillin but Weber is the best by far. Durable and solid
Written by a customer while visiting weber.com