Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
123
4 Stars
41
3 Stars
11
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
138 out of
155)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: SuperDave71
from Overland Park, Kansas
Gender:Male
Verified Purchase:Yes
Love how hot I can get this grill. Cooked everything from steak to pizzas. The on board electronics and wifi connections make it even easier and more convenient. Love my Weber.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Marty K
Gender:Male
Verified Purchase:Yes
High quality high tech grill that has many useful features other grills don't have.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 9, 2022
Congratulations on your new Genesis SX-325s smart gas grill. We are excited to hear that you are pleased with the quality and useful features. Your satisfaction is important to us. Your feedback is a treasured part of our process and we will bring your positive words to the appropriate teams.
If you ever do have an issue with your grill, we are here to support you. Our Support team is available 7 days a week to help with anything that comes your way. Thanks for being a part of the Weber family!
If you ever do have an issue with your grill, we are here to support you. Our Support team is available 7 days a week to help with anything that comes your way. Thanks for being a part of the Weber family!
Written by a customer while visiting weber.com
Posted by: George4
Verified Purchase:Yes
Weber is still the best. This grill does everything as advertised. It is a quality piece. The Weber at our other house is at least 15 years old and still works perfectly.
Written by a customer while visiting weber.com
Posted by: RSIs
from Philadelphia
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Works as intended. Easy to use! Natural gas make much convenience.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JoeP - Denver CO
from Denver, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Purchased via online retailer on August 6, delivered on August 8. Assembly took place August 13 & 14. Finally operational September 11 - a month later. Assembly took about 3-4 hours and was much more involved on this model than expected.
The tool provided by Weber for use a smartphone was very helpful. I was able to zoom in to see details and connections inside the grill.
The difficulty that required two warranty support calls was the connection of the Natural Gas hose. Specific instructions weren't included in the Installation Instructions, resulting in 2 damaged hoses that had to be replaced.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 12, 2022
Thank you for your feedback. We are sorry to learn that your gas line setup did not go as smoothly as we would have hoped! We apologize for the delay and frustration.
We provide instructions for the connection, including the components needed, in your grill owner's guide. Our Weber Care team is also available 7-days-a-week to provide guidance.
We want to thank you for your patience and learn more about your experience. Please look for our email outreach soon. Thank you!
We provide instructions for the connection, including the components needed, in your grill owner's guide. Our Weber Care team is also available 7-days-a-week to provide guidance.
We want to thank you for your patience and learn more about your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JCee
from Nacogdoches Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill is an absolute game changer! Coming from a different brand gas grill, it’s like night and day. Love the smart grill technology and the grill is built like a tank. Looking forward to many years of grilling.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mike in Kissimmee
from Kissimmee, Fl
Gender:Male
Verified Purchase:Yes
So far so good. I hope it lasts as long as my 2003 Weber Silver.
Love the caster wheels.
Love the caster wheels.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wcheck
from Alabama
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Quality parts and easy to use/clean. The digital temp and thermometer are great.
I would recommend this to a friend!
Written by a customer while visiting weber.com