Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Donald Wales
from Southwest Missouri
Verified Purchase:Yes
The design of this grill is really dumb. The electric cord connection hangs out of the farthest reach possible under the right side tray table at the rear of the grill and the on/off switch is also there. IT IS NEARLY IMPOSSIBLE TO PLUG IN THE GRILL OR TURN ON THE MASTER SWITCH WITHOUT LAYING ON YOUR BACK TO FIND THE MODULE!!. PLUS IF YOU HAVE THE GRILL AGAINST A WALL OR IN A CORNER THAT PAST OF THE GRILL IS VERY DIFFICULT TO REACH. This is probably the most stupid feature I have ever experienced with an appliance. If this was in an outside kitchen you would have to move the entire grill out of its nook to plug it in to turn it on.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
Thank you for your feedback regarding the Genesis SX-335s. We are so sorry to learn about your disappointment with the electronics on the grill. We will be sure to share your feedback with our team. Our Support team will be following up if you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: MSG Bohica
from Colorado Springs, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Exactly what I wanted for the price I paid. I especially am enjoy the temp probes for the most accurate cooking.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J__C
Verified Purchase:Yes
Didn’t expect such a difference honestly. Use to “good deal” stainless grills with cast iron racks, but spent the money and have been really surprised. Food cooks predictably and even. Seems to even taste better! Love the fact they put walls up on the top rack and also made it expandable. Really enjoying the grille!
Written by a customer while visiting weber.com
Posted by: Scott Co
Verified Purchase:Yes
I love the Genesis. I bought this one to replace a 12 year old Genesis. I have only used it twice, but already love the new features. It is a great grill.
Written by a customer while visiting weber.com
Posted by: SuperDave71
from Overland Park, Kansas
Gender:Male
Verified Purchase:Yes
Love how hot I can get this grill. Cooked everything from steak to pizzas. The on board electronics and wifi connections make it even easier and more convenient. Love my Weber.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Marty K
Gender:Male
Verified Purchase:Yes
High quality high tech grill that has many useful features other grills don't have.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 9, 2022
Congratulations on your new Genesis SX-325s smart gas grill. We are excited to hear that you are pleased with the quality and useful features. Your satisfaction is important to us. Your feedback is a treasured part of our process and we will bring your positive words to the appropriate teams.
If you ever do have an issue with your grill, we are here to support you. Our Support team is available 7 days a week to help with anything that comes your way. Thanks for being a part of the Weber family!
If you ever do have an issue with your grill, we are here to support you. Our Support team is available 7 days a week to help with anything that comes your way. Thanks for being a part of the Weber family!
Written by a customer while visiting weber.com
Posted by: George4
Verified Purchase:Yes
Weber is still the best. This grill does everything as advertised. It is a quality piece. The Weber at our other house is at least 15 years old and still works perfectly.
Written by a customer while visiting weber.com
Posted by: RSIs
from Philadelphia
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Works as intended. Easy to use! Natural gas make much convenience.
I would recommend this to a friend!
Written by a customer while visiting weber.com