Customer reviews from weber.com
Weber - Genesis EX-325s Natural Gas Grill - Black
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
127
4 Stars
41
3 Stars
12
2 Stars
5
1 Star
6
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Weber - Genesis EX-325s Natural Gas Grill - Black
Posted by: Larry C.
from MD
Gender:Male
Verified Purchase:Yes
Nice grill but could have been designed a bit better, so auxiliary power wouldn't be necessary for temperature control
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 14, 2022
Thank you for your feedback. We appreciate the positive feedback about your grill and we hope you are making many delicious meals and happy memories together.
We are sorry that you are disappointed with the power options available for your grill's Weber Connect Smart module. The grill can be operated without powering the Smart module, but the built-in temperature monitoring does require electricity. We provide our grillers with the flexibility to use either a rechargeable power bank or the included three-prong power cord.
We want you to get the most from your grill. Please look for an email outreach from our Support team soon.
We are sorry that you are disappointed with the power options available for your grill's Weber Connect Smart module. The grill can be operated without powering the Smart module, but the built-in temperature monitoring does require electricity. We provide our grillers with the flexibility to use either a rechargeable power bank or the included three-prong power cord.
We want you to get the most from your grill. Please look for an email outreach from our Support team soon.
Written by a customer while visiting weber.com
Posted by: Joe C K
Verified Purchase:Yes
This grill is amazing! Well built and love the app.
Written by a customer while visiting weber.com
Customer Rating
2
Ergonomic and technology deception not worth the p
on June 19, 2022
Posted by: Priscilla RAr
from New Milford, CT
Gender:Female
Verified Purchase:Yes
The table does not fold, the smart option doesn’t work in two different cellphones and sometimes does not work. When it works you will have just one thermometer or you can buy a second, but, doesn’t bother. It doesn’t work..Also, the doors are unnecessary because there is a big opening on its side that has no cover for and the outdoor cover, doesn’t seal it. This way you can always find a criatura from outside in if you let this outdoors when not in use. At the end the extra money paid for this model amenities are not worth.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Minneapolis, MN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Doors don’t line up. Even received new door and it still doesn’t line up. QC seems to be an issue. Also, the grilling app is terrible.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2022
Thank you for your feedback regarding the Genesis SX-325s. We apologize for your frustration regarding the doors not lining up, that is not the experience we want our loyal Weber fans to have.
We look forward to turning your experience around. Our Support team will be reaching out to assist you further. Thank you!
We look forward to turning your experience around. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Nurse Grill
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Best natural gas grill ever! It is so easy to use and the heat is consistent throughout.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Bob the Grillmaster
Verified Purchase:Yes
It is by far the best grill ever purchased and I am 65 years old.
Written by a customer while visiting weber.com
Posted by: Jack in Silver Spring
from Silver Spring, MD
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the Bluetooth aspect, but have not been able to link to WiFi. I also like the ability to cook with the meat thermometers that register on my phone. On the other hand, I had to search online for the appropriate app. The one in the playstore is for another model, and does not work for Genesis 325. I also think the addition of the On the other hand the heating elements are not producing even heat: the back of the grill is hotter than the front of the grill. Another nice feature is the searing heat element.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for your feedback regarding your Genesis SX-325s. We are very sorry to learn you are having trouble connecting to Wifi and the grill is not heating evenly. Your experience is very important to us!
We are here to help get your grill back up and running properly. Our Support team will be reaching out to assist you further. Thank you!
We are here to help get your grill back up and running properly. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: V. Harrison
from Washington State
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I am loving this grill! I replaced a different brand grill and the Weber is so much better! I really like the smart feature and searing zone. Another great feature is the slide out grease tray. I cooked some burgers and sausage recently, which left a big mess in the grease tray, but it took no time to clean it with the slide out tray! The larger side tables are very nice as well. I'm excited about the Weber Crafted system options and look forward to trying it soon. I definitely recommend this grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com