Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
167
4 Stars
44
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
168 out of
199)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Customer Rating
1
No support for fitting on natural gas bbq
on April 19, 2024
Posted by: Steve1105
from Montana
They have no fitting adapters, their support consists of sorry we don’t provide that service or product
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 2, 2024
Thank you for your feedback. We are so sorry to hear about your experience. We want to know more about which adapters you need for your grill. Our Care team is reaching out to follow up with you now. Thank you!
Written by a customer while visiting weber.com
Posted by: TELEGEM
from ALABAMA COAST
Verified Purchase:Yes
poor external design display weak light cant view from patio during day at all barely see
it at night
Cord hanging down exposed is nuisance and dangerous no mechanical temp gauge if not plugged in
ad said and showed lighted burner knobs not so ! large gap in storage doors allows pation insects wasp inside alL in all 22 yr Gensis owner VERY DISAPPOINTING GRILL
it at night
Cord hanging down exposed is nuisance and dangerous no mechanical temp gauge if not plugged in
ad said and showed lighted burner knobs not so ! large gap in storage doors allows pation insects wasp inside alL in all 22 yr Gensis owner VERY DISAPPOINTING GRILL
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 11, 2024
Your feedback is a very valuable part of our process. We are very sorry to hear you are not completely satisfied with your new Genesis grill. We want to know more and offer our assistance. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Phil Blue
from Blue Point, NY
Verified Purchase:Yes
I should’ve purchased a less expensive model. I hate the fact that in order to read grill temp the grill has to be plugged into either a wall outlet or an external battery. Almost prefer my much older Spirit.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 12, 2024
Your feedback is very important to us. The Connect feature is great to have to monitor the grill from the app and is easier to see the display from a distance. If you have any questions regarding the Connect module please let us know. We will be sure to share your comments with our team. Our Care team will reach out to follow up. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JChainsaw
from Henderson, NV
Verified Purchase:Yes
Outstanding grill. Love all the options it provides. Great looking and a tall dome to accommodate all you cooking needs.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JP Peterson
from Minnesota
Verified Purchase:Yes
Weber has so many features to choose from. I love having the searing zone and digital temperature monitor built in. Monitoring everything on my phone allows, me to be in the kitchen and still in control. Another great feature is the side storage compartment for extra parts like my griddle. Lastly, I have natural gas. The cooking always stays consistent for me and you never run out of fuel while grilling.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David in Tucson Arizona
Verified Purchase:Yes
Cooked evenly, Great temp control for searing, it got to 500 degrees quick.
Written by a customer while visiting weber.com
Posted by: BobC1215
from Round Lake Beach IL
Expertise:Intermediate
Verified Purchase:Yes
There are a couple things that could be improved. First I wish the cabinet area was more closed off like the summit cabinets. I hear many complaints that critters get into the cabinet. I also wish the fuel gage could be more accurate. I have been cooking with the gage showing <10% for some time. Not sure if that could be improved or not. I would also be nice to see that on the display on the grill. I hate needing to use the phone app to see it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Billsky
from Pender Harbour, British Columbia
Verified Purchase:Yes
1. The grill was missing the power cord. First time they sent the wrong cord USB?? It took over a month to get the correct cord.
2. On every opening and closing, the lid hits the base on the right side. We have tried to adjust it but no success. We are very disappointed considering what we paid for it.
3. The Connect App tries to download an update but fails every time.
4. The unit is LP and we have it plumbed into our house supply at our lake cabin ie no 20lb tank hooked up. The app continues to send Low Fuel Warnings. Very annoying. There should be a method to turn off the warning.
2. On every opening and closing, the lid hits the base on the right side. We have tried to adjust it but no success. We are very disappointed considering what we paid for it.
3. The Connect App tries to download an update but fails every time.
4. The unit is LP and we have it plumbed into our house supply at our lake cabin ie no 20lb tank hooked up. The app continues to send Low Fuel Warnings. Very annoying. There should be a method to turn off the warning.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com