Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Peter M G
from California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Electronics don’t work. Support send two cables to install. Didn’t fix the issue. I want to return.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 2, 2022
We are surprised to learn that you are having issues with your new grill, and we apologize for the frustration. We test all of our products thoroughly and they should work as expected!
In the rare event that something is not working, our generous warranty has you covered. We stand by the quality of our products and we will make things right.
Please look for outreach from our Care team. We're here to help! Thank you.
In the rare event that something is not working, our generous warranty has you covered. We stand by the quality of our products and we will make things right.
Please look for outreach from our Care team. We're here to help! Thank you.
Written by a customer while visiting weber.com
Customer Rating
2
New generation of Weber Grills are poor quality
on July 28, 2024
Posted by: BryanBigB
from USA Savage MN
Verified Purchase:Yes
Used the new grill for the first time and all of the black heat paint fell off the fire box. Quality not very good.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: TheFoy
Verified Purchase:Yes
Came with a broken ignition button. Spent hours trying to get to the problem. Promise a new button by July 7. Still hasn’t arrived on July 26. No email or text so don’t know who to contact.
Written by a customer while visiting weber.com
Posted by: Tsul
from Queens ny
Gender:Male
Verified Purchase:Yes
After 14 years of year round use in the North East, my old Genesis needed replacing. I decided to spend a little extra on the new smart grill features, and it Is totally worth it. It gets to temperature quickly, holds heat, and grills to perfection. The design, including the work surfaces, are a big Improvement.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lorien
from NorCal
Gender:Male
Verified Purchase:Yes
I’m upgrading from a 20+ year old Weber Genesis Silver B so this was a huge improvement. The heat is much more uniform and the sear station works fast. I also like the digital display and the ability to connect additional devices (and the app )
One opportunity for innovation would be to use a rechargeable battery rather than having to plug the unit in, other than that, I’m completely satisfied.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 18, 2022
Thank you for your feedback! We are thrilled to learn that you are happy with the performance of your new grill. Thank you for being a long-time Weber fan!
We think you will be excited to learn that your grill's Smart Hub can be powered with a USB-Certified rechargeable power bank.
We're looking forward to sharing this information with you. Please look for an email outreach from our Support team. We look forward to helping you soon!
We think you will be excited to learn that your grill's Smart Hub can be powered with a USB-Certified rechargeable power bank.
We're looking forward to sharing this information with you. Please look for an email outreach from our Support team. We look forward to helping you soon!
Written by a customer while visiting weber.com
Posted by: Jeff4la
from Connecticut
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Overpriced piece of junk. Door wont stay latched and have had to replace 2 meat sensors already. Huge disappointment. Rust showing up after 1 month. Weber is not what it used to be.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 6, 2022
We appreciate your feedback. Please accept our apologies for the disappointing experience you have had with your grill so far. It is important to us that your grill works properly and looks beautiful now and in the future.
When an unexpected issue occurs, our grillers can feel confident that Weber will make things right. All of our grills are covered by an outstanding manufacturer's warranty along with the support of the Weber Consumer Care team.
Some environmental factors like salty air or nearby pool chemicals can accelerate corrosion on your grill's exterior. Weekly washing and drying of your grill's exterior are recommended to remove corrosive build-up.
For rust on any stainless steel surface, we recommend cleaning and treating the rust with a product like Bar Keeper's Friend, then finishing with a stainless-steel polish.
We look forward to helping you soon. Please look for an email outreach from our team. Thank you for your patience and for being a Weber fan!
When an unexpected issue occurs, our grillers can feel confident that Weber will make things right. All of our grills are covered by an outstanding manufacturer's warranty along with the support of the Weber Consumer Care team.
Some environmental factors like salty air or nearby pool chemicals can accelerate corrosion on your grill's exterior. Weekly washing and drying of your grill's exterior are recommended to remove corrosive build-up.
For rust on any stainless steel surface, we recommend cleaning and treating the rust with a product like Bar Keeper's Friend, then finishing with a stainless-steel polish.
We look forward to helping you soon. Please look for an email outreach from our team. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Justin Ketah
from Ferndale, Wa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Purchased from a local dealer. Assembled it myself. Paper instructions were missing a few things making it a bit confusing. Not sure who wrote them or figured out how to label the boxes but it would say for instance start with box K then A, rather than go in alphabet order. It would make much more sense to be in order so you could line them all up correct before starting assembly. The stainless side tables come with clear protective vinyl you have to remove. I don’t know why they bothered since they clearly hand cut the clear wrap right on the stainless leaving a knife mark all around the perimeter. I would rather have light scratches from shipping than deep knife marks. Once assembled and you look past the cosmetic issue this grill is a very nice replacement for my 15 year old Weber Spirit. I was confident in my purchase since after 15 years of sitting in the rain and moving 4 times it was still working and looking good. So onto performance. I really like the digital gauge. It seemed a little wonky at first but I paired it to my phone by Bluetooth, then connected Wi-Fi. It did an update then it was smooth sailing. Side note the grill electronics have a 120v plug in. Super heavy gauge cord included. It’s heavy enough to assume this is an electric grill. I have not used it for anything other than tracking temperature and letting me know when it reached desired temp. It will alert your phone when it hits temp if an alarm is set. I assume it’s the same deal when using the probes but I have not utilized that yet. The grill gets hot when you have all the burners on high. I hit about 725. Once preheated if you have all burners on low it will idle about 400. So to get below 400 you will need to go down to one or two burners. Heat is really even when all burners are on. Iron grates sear nicely. Don’t forget to season them. I used crispbee puck. I like the idea of craft options. I would like to get the flat top but it is not yet available. I so far have seared and barbecued several tofu steaks, New York’s, burgers, and hot dogs. The upper rack size is awesome. You can heat quite a few buns at the same time. I did a cedar plank salmon and the heat control was great. The side burner was really convenient for boiling a pot of water for cooking a couple crabs. It seemed to hot cooking a can of beans in a small saucepan. The burner just does not go down to a low simmer.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 14, 2022
Thank you for your feedback. We appreciate the suggestions you have and we will make sure that they are brought to the appropriate teams here at Weber.
We want the grill assembly to be simple and straightforward, and we are sorry that this was not your experience. In addition to the paper instructions, we support our grill assembly with step-by-step, 3D directions via the BILT app.
We take extra care to design the packaging of our grills so they will arrive in the same beautiful condition as the day they left the assembly line. It is rare for imperfections to be missed, but in the event that your grill arrives with a damaged or defective part, we are here to support you.
All of our grills carry a generous warranty that is backed by Weber's first-class Support team. We are sorry to learn that your side tables arrived scratched! We will make things right for you.
New grills tend to run hotter because the interior is extra-reflective. As you mentioned, you may need to reduce the burners to a lower setting or turn one off completely to achieve lower temperatures at first.
The side-burner is designed to withstand strong winds and burns higher than the burners found on an indoor range.
We want to help you get the best experience from your grill. Please look for our follow-up email outreach. We look forward to helping you soon. Thanks for being a Weber fan!
We want the grill assembly to be simple and straightforward, and we are sorry that this was not your experience. In addition to the paper instructions, we support our grill assembly with step-by-step, 3D directions via the BILT app.
We take extra care to design the packaging of our grills so they will arrive in the same beautiful condition as the day they left the assembly line. It is rare for imperfections to be missed, but in the event that your grill arrives with a damaged or defective part, we are here to support you.
All of our grills carry a generous warranty that is backed by Weber's first-class Support team. We are sorry to learn that your side tables arrived scratched! We will make things right for you.
New grills tend to run hotter because the interior is extra-reflective. As you mentioned, you may need to reduce the burners to a lower setting or turn one off completely to achieve lower temperatures at first.
The side-burner is designed to withstand strong winds and burns higher than the burners found on an indoor range.
We want to help you get the best experience from your grill. Please look for our follow-up email outreach. We look forward to helping you soon. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: JCRV
Verified Purchase:Yes
Probe keeps disconnecting (not reading) while grilling and that was the main reason to buy this BBQ model. I am really disappointed and would not recommend it. Pointless if I have to buy separate meat thermometers. In addition, no light is included in this model taking in consideration the cost of the unit. Another issue, in just a couple of weeks already rust spots (equipment covered and maintained).
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for providing feedback about your grilling experience. We want you to enjoy all of the exciting features offered on your new grill.
We are sorry to learn that you have been having difficulty maintaining a connection with your meat probes. That is not a normal experience, and we would like to help troubleshoot your issue. It is crucial that the probe wires be routed correctly or they can become damaged.
Depending on your environment, it may be necessary to clean and treat the exterior of your grill more often to keep it in top shape. Coastal environments and areas near pool chemicals can cause accelerated corrosion. We recommend using a stainless steel cleaner and polish like Bar Keeper's Friend to remove surface stains and prevent rust.
We would like to know more about your experience. Please look for an email follow-up from us soon. Thank you!
We are sorry to learn that you have been having difficulty maintaining a connection with your meat probes. That is not a normal experience, and we would like to help troubleshoot your issue. It is crucial that the probe wires be routed correctly or they can become damaged.
Depending on your environment, it may be necessary to clean and treat the exterior of your grill more often to keep it in top shape. Coastal environments and areas near pool chemicals can cause accelerated corrosion. We recommend using a stainless steel cleaner and polish like Bar Keeper's Friend to remove surface stains and prevent rust.
We would like to know more about your experience. Please look for an email follow-up from us soon. Thank you!
Written by a customer while visiting weber.com