Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Steve A W
from Fairfield, OH
Gender:Male
Verified Purchase:Yes
This grill replaced a weber Genesis Silver B that I had for over 20 years. That grill is still operational and I gave it to my son, so I could upgrade. I would rather pay a little more for a quality grill than be disappointed with an inferior product. This grill won't disappoint !
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dominic Grillmaster
from Bristol PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Pleased with our grill. Used the griddle yesterday and was thrilled. It’s our first Weber after many “wannabes”. The grill has the most even heat I’ve experienced.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: PeterIg
from NJ
Gender:Male
Verified Purchase:Yes
Frt door handles are flimsy and loose. Unit should come w power source for display, for the price point.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 12, 2023
Thank you for your feedback regarding the Genesis SX-335. We are so sorry to hear about the door handles being loose. We are happy to help.
Regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: JFDZ
from Northern Virginia
Gender:Male
Verified Purchase:Yes
Grill was relatively easy to assemble. Cooks great and love the sear feature. The only thing keeping it from a five star is the lack of a hood temperature gauge. (You have to plug it in to use the built in temperature monitor, but I don't always want to have to do that).
Response from weber.comBy Weber grills , Consumer care, April 18, 2023
Thank you for your feedback regarding the SX-335.We will be sure to share this information with our team.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Stephen G (FL)
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Just transitioned from the basic charcoal kettle to this awesome grill - and no regrets. I was intrigued by the Weber Crafted options available and consider this grill an investment into a lot of cooking possibilities. I was worried that it was too big, but have found the space very useful in controlling what gets heat and how much. I am very pleased with the grill so far.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Hobiedoc
from Minnesota
Gender:Male
Verified Purchase:Yes
Great grill but was missing the power adapter cord and cannot see temperature without power
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, July 26, 2023
Thank you for your feedback. We are very sorry to hear your power cord was missing. We are happy to provide a replacement. You do have a few options to power the grill besides the cord.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Francis Benjamin
from King George VA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Ordered this grill on July 4th., and received it a week later, we were so excited that we immediately started to assemble, but our enthusiasm soon died as we discovered that the oil drip pan and the wire holder set were missing. Today, 8/6, we are still waiting for all of the replacement parts, so that we can finally use our grill. Very disappointed that Quality Assurance missed an entire essential set of parts.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 11, 2023
We appreciate your feedback. We are very sorry to hear about the missing parts on your new grill. We are looking into this and will be reaching out to follow up. Please look for an outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: maged
from St Paul, Texas
Verified Purchase:Yes
after installation ... left panel of normal fire is not lighting up as of wiring to the main panel
I would recommend this to a friend!
Response from weber.comBy Weber grills, October 20, 2023
Your feedback means a lot to us. We are very sorry to hear about your igniter issue. We are here to help make this right. We want to know more so we can offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com