Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Florida Tanner
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Really nice unit. The sear zone works awesome, Bluetooth is flawless. I do wish the side burner was able to put out less heat when on low. I like how nothing sticks to the grill grates.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Daniel H
from Illinois Chicago burbs
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent grill! Wish black was still available when I purchased. Even heating for quick family dinners able to use the side burner and complete the entire meal out side keeping the house nice and cool.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Unhappy in Florida
from Deerfield Beach
Gender:Male
Verified Purchase:Yes
I think I bought a lemon or was not put together correctly as it does not heat up correctly. I always owned a Weber but I may think differently next time….
Response from weber.comBy Weber grills , Consumer care, September 18, 2022
Thank you for your feedback. We are so sorry to hear about your grill not heating up. We are happy to help get this resolved. Our Care Team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Full Time Dad
from PA
Gender:Male
Verified Purchase:Yes
If I could give it 4.9 I would but I cannot so 4 it is because there is one flaw for me. I wish the temperature either had battery or it also had a traditional analog temp gauge as well. The Bluetooth and digital temp and meat probe is nice in some cases. However if I’m just cooking some burgers and veggies it’s a pain to get out an extension cord just to see the grill temp when I don’t need Bluetooth or meat probe.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 27, 2022
We're excited to learn that you are loving your new grill! Thank you for your review!
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Mike mm
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill but not worth the high price. Also, having an old fashioned temperature gauge on the hood in addition to the blue tooth one would be nice.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , October 2, 2022
We appreciate your feedback and suggestion, thank you! We hope and expect that the quality and value of your grill, along with Weber's comprehensive warranty and support, will be proven over time.
Your satisfaction is at the core of everything we do at Weber, and we hear your suggestion for a physical thermometer. We are always listening and working to give our fans exactly what they want. Thank you!
Please look for an email follow-up from our Care team. We want to know more about your experience! Thanks again and happy grilling!
Your satisfaction is at the core of everything we do at Weber, and we hear your suggestion for a physical thermometer. We are always listening and working to give our fans exactly what they want. Thank you!
Please look for an email follow-up from our Care team. We want to know more about your experience! Thanks again and happy grilling!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Tucson Az
Gender:Male
Verified Purchase:Yes
Well dont like the fact you can see alit of the wires fromnthe side. If it rains water can easily get in there. I love my old Genesis way better i wish i hadn't sold it. My smart grill looks cheap in person.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for your feedback and for being a long-time Weber fan. We are sorry to learn that you are not feeling totally satisfied with your new grill, yet.
We are confident that the ignition wires are weatherproof and will stand the test of time even when exposed to the elements. These parts have been rigorously tested under extreme weather conditions to ensure they'll hold up.
In the event that an unexpected issue affects your grill's performance, we are here to help! Your grill carries a comprehensive warranty and our Care team is available to assist you 7-day-a-week.
Your experience and satisfaction are important to us. Please look for an email outreach from our Care team soon. Thank you!
We are confident that the ignition wires are weatherproof and will stand the test of time even when exposed to the elements. These parts have been rigorously tested under extreme weather conditions to ensure they'll hold up.
In the event that an unexpected issue affects your grill's performance, we are here to help! Your grill carries a comprehensive warranty and our Care team is available to assist you 7-day-a-week.
Your experience and satisfaction are important to us. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Dan ST.
from Virginia
Gender:Male
Verified Purchase:Yes
I'm really loving this grill! Easy assembly, used the BILT app and it was very helpful. The app connected easily to my WIFI and Bluetooth. I bought a power pack to avoid having to plug in all the time (I tried a 10,000 mA power bank, but it was intermittent, got a 30,000 mA ) and that was worked out well. Love the grill temp display and the dual probes, along with the gas level indicator.
The grill holds temp very well - cooked a 8# turkey breast and only had to tweak the burners once. Sear zone was great on some sous vide steaks.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, December 10, 2022
Congratualtions on your new Genesis SX-335 gas grill. We are happy to hear you are enjoying all of the awesome features such as the Weber Connect, sear zone & Bluetooth/WIFI capability. Thanks for being a loyal Weber fan!
Written by a customer while visiting weber.com
Posted by: Peg123
Verified Purchase:Yes
Love the grill, just not the digital thermometer that needs to be plugged in. Needs the basic thermometer in the cover so the digital is optional.
Response from weber.comBy Weber Grills, Consumer Care, April 2, 2023
Thank you for your feedback and for your suggestion about the thermometer. We listen to our fans and want to provide the best experiences with our grills.
We provide an alternative to plugging in the grill to an outlet, by allowing the grill's Weber Connect system to be powered by an external rechargeable battery.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks!
We provide an alternative to plugging in the grill to an outlet, by allowing the grill's Weber Connect system to be powered by an external rechargeable battery.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks!
Written by a customer while visiting weber.com