Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Ron DK
from NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Smart hub requires external power source not clear from website. A little inconvenient
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback. It is fantastic to learn that you are having a 5-star experience with your grill. Thank you for being a Weber fan.
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: papa charles
from redding, ca
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
couple really good things, 60/40 grill rack makes easy to replace smoke box under the grate. the flat lid top really a good thing, prior models had a rounded lid which was not good. the elec part, not so big on that. do not like that grill lid does not have a temp guage. ooh, did not notice that when i bought it. i will install temp guage. cooks excellent, can tell no diff between cast iron and stainless steal grates. the heavier guage stainless grate seems equally as well. quality of workmanship on assembly is not good. seams do not line up, had to tighten screws & generally tighten it up. still, very pleased with this, my 5th weber so i know the product line.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback and for being a long-time Weber fan. We are always excited to hear from a fan who has been using our products for many years!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Jeff4la
from Connecticut
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Overpriced piece of junk. Door wont stay latched and have had to replace 2 meat sensors already. Huge disappointment. Rust showing up after 1 month. Weber is not what it used to be.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 6, 2022
We appreciate your feedback. Please accept our apologies for the disappointing experience you have had with your grill so far. It is important to us that your grill works properly and looks beautiful now and in the future.
When an unexpected issue occurs, our grillers can feel confident that Weber will make things right. All of our grills are covered by an outstanding manufacturer's warranty along with the support of the Weber Consumer Care team.
Some environmental factors like salty air or nearby pool chemicals can accelerate corrosion on your grill's exterior. Weekly washing and drying of your grill's exterior are recommended to remove corrosive build-up.
For rust on any stainless steel surface, we recommend cleaning and treating the rust with a product like Bar Keeper's Friend, then finishing with a stainless-steel polish.
We look forward to helping you soon. Please look for an email outreach from our team. Thank you for your patience and for being a Weber fan!
When an unexpected issue occurs, our grillers can feel confident that Weber will make things right. All of our grills are covered by an outstanding manufacturer's warranty along with the support of the Weber Consumer Care team.
Some environmental factors like salty air or nearby pool chemicals can accelerate corrosion on your grill's exterior. Weekly washing and drying of your grill's exterior are recommended to remove corrosive build-up.
For rust on any stainless steel surface, we recommend cleaning and treating the rust with a product like Bar Keeper's Friend, then finishing with a stainless-steel polish.
We look forward to helping you soon. Please look for an email outreach from our team. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: JB Chicago
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The smart grill feature is incredible. Makes any piece of meat or fish come out perfectly, particularly pieces that are harder to get just right like chicken or fish.
Written by a customer while visiting weber.com
Posted by: Wayne1369
from Middletown,Ct
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product and service as always. This is my third Weber, absolutely the best in the business.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mazda Mark
from Cocoa, FL
Gender:Male
Verified Purchase:Yes
It's been a long time since I have had a new grill. I received this one as a retirement gift after 45 years. Way more useful than a gold watch. Very nice grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rockbluff
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best grill I've ever owned. Holds temperature very well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JJDR
from Castle Rock, CO
Gender:Male
Verified Purchase:Yes
Awesome grill and performs well. The temp probes are a bit inconsistent and often times not helpful but I've cooked without them for decades so it's not a show stopper but more of an annoyance. Build quality is superb.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 31, 2022
Thank you for your feedback. It is awesome to learn that you love the performance and build of your new grill!
We understand that you have not been experiencing consistent results with your temperature probes. We suggest making sure that the tip of the probe is always centered in the thickest part of the food. Make sure no bones are near the probe, as this can cause inaccurate results.
Our Support team would like to help you check your probes for accuracy. Please look for an email outreach from us soon! Thank you.
We understand that you have not been experiencing consistent results with your temperature probes. We suggest making sure that the tip of the probe is always centered in the thickest part of the food. Make sure no bones are near the probe, as this can cause inaccurate results.
Our Support team would like to help you check your probes for accuracy. Please look for an email outreach from us soon! Thank you.
Written by a customer while visiting weber.com