Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: MSH645
from Ashland, MA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Got this grill as a housewarming present from my dad. Great grill with plenty of space and heat. I look forward to getting some of the Weber crafted accessories. Glad I went with the all stainless steel. Should last many years.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tasmanian Devil
from Culver City, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It does exactly what it is made for and that is excellent BBQ’ing. Love the Smart grilling feature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: G rob
from Washington, Michigan
Gender:Male
Verified Purchase:Yes
Igniting each burner is questionable - First grill one burner did not ignite - second grill ignition for all burners, I had to wiggle a wire to get ignited. I haven't used the grill since.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 20, 2022
Your feedback is valuable to us and greatly appreciated. Based on your star rating, we're glad to learn that almost everything has been going great so far! Please accept our apologies for the frustrating initial experience you had with your grill's igniter.
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: coppertop
from NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, new design is really well thought and works perfectly.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Justin Ketah
from Ferndale, Wa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Purchased from a local dealer. Assembled it myself. Paper instructions were missing a few things making it a bit confusing. Not sure who wrote them or figured out how to label the boxes but it would say for instance start with box K then A, rather than go in alphabet order. It would make much more sense to be in order so you could line them all up correct before starting assembly. The stainless side tables come with clear protective vinyl you have to remove. I don’t know why they bothered since they clearly hand cut the clear wrap right on the stainless leaving a knife mark all around the perimeter. I would rather have light scratches from shipping than deep knife marks. Once assembled and you look past the cosmetic issue this grill is a very nice replacement for my 15 year old Weber Spirit. I was confident in my purchase since after 15 years of sitting in the rain and moving 4 times it was still working and looking good. So onto performance. I really like the digital gauge. It seemed a little wonky at first but I paired it to my phone by Bluetooth, then connected Wi-Fi. It did an update then it was smooth sailing. Side note the grill electronics have a 120v plug in. Super heavy gauge cord included. It’s heavy enough to assume this is an electric grill. I have not used it for anything other than tracking temperature and letting me know when it reached desired temp. It will alert your phone when it hits temp if an alarm is set. I assume it’s the same deal when using the probes but I have not utilized that yet. The grill gets hot when you have all the burners on high. I hit about 725. Once preheated if you have all burners on low it will idle about 400. So to get below 400 you will need to go down to one or two burners. Heat is really even when all burners are on. Iron grates sear nicely. Don’t forget to season them. I used crispbee puck. I like the idea of craft options. I would like to get the flat top but it is not yet available. I so far have seared and barbecued several tofu steaks, New York’s, burgers, and hot dogs. The upper rack size is awesome. You can heat quite a few buns at the same time. I did a cedar plank salmon and the heat control was great. The side burner was really convenient for boiling a pot of water for cooking a couple crabs. It seemed to hot cooking a can of beans in a small saucepan. The burner just does not go down to a low simmer.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 14, 2022
Thank you for your feedback. We appreciate the suggestions you have and we will make sure that they are brought to the appropriate teams here at Weber.
We want the grill assembly to be simple and straightforward, and we are sorry that this was not your experience. In addition to the paper instructions, we support our grill assembly with step-by-step, 3D directions via the BILT app.
We take extra care to design the packaging of our grills so they will arrive in the same beautiful condition as the day they left the assembly line. It is rare for imperfections to be missed, but in the event that your grill arrives with a damaged or defective part, we are here to support you.
All of our grills carry a generous warranty that is backed by Weber's first-class Support team. We are sorry to learn that your side tables arrived scratched! We will make things right for you.
New grills tend to run hotter because the interior is extra-reflective. As you mentioned, you may need to reduce the burners to a lower setting or turn one off completely to achieve lower temperatures at first.
The side-burner is designed to withstand strong winds and burns higher than the burners found on an indoor range.
We want to help you get the best experience from your grill. Please look for our follow-up email outreach. We look forward to helping you soon. Thanks for being a Weber fan!
We want the grill assembly to be simple and straightforward, and we are sorry that this was not your experience. In addition to the paper instructions, we support our grill assembly with step-by-step, 3D directions via the BILT app.
We take extra care to design the packaging of our grills so they will arrive in the same beautiful condition as the day they left the assembly line. It is rare for imperfections to be missed, but in the event that your grill arrives with a damaged or defective part, we are here to support you.
All of our grills carry a generous warranty that is backed by Weber's first-class Support team. We are sorry to learn that your side tables arrived scratched! We will make things right for you.
New grills tend to run hotter because the interior is extra-reflective. As you mentioned, you may need to reduce the burners to a lower setting or turn one off completely to achieve lower temperatures at first.
The side-burner is designed to withstand strong winds and burns higher than the burners found on an indoor range.
We want to help you get the best experience from your grill. Please look for our follow-up email outreach. We look forward to helping you soon. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Colt L.
from Sioux City, IA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Everything on this grill feels premium. Lid is heavy and well insulated. You can literally touch the top with your hand while grilling. Burners are consistent and I have not noticed any hot spots. Storage compartment is handy and the Bluetooth connectivity for grilling temps and probe temps is very nice!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: S. Ray C.
from Western NC
Gender:Male
Verified Purchase:Yes
As far as the usage and functionality of the grill; it is GREAT. It holds the temp well and the display works well. I like using the app and I have added a suggestion for functionality.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 12, 2022
Congratulations on your new Genesis SX-335 gas grill! We are excited to hear you are enjoying all the features on your new grill!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Written by a customer while visiting weber.com
Posted by: TRINITI
from ODESSA , FLORIDA
Gender:Male
Verified Purchase:Yes
So far only satisfaction is what i felt. Its a very well built grill and enjoyable to use. Very satisfied with what I have cooked. Weber Connect is very practical and helpful.
I would recommend this to a friend!
Written by a customer while visiting weber.com