Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
167
4 Stars
44
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
168 out of
199)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: JamesK
Verified Purchase:Yes
This grill gets HOT and does an amazing job of putting a sear on steaks and chops! The electronic probe and temperature gauge attached to the app on my phone takes all the guess work out of whether the steak is medium rare or medium; so far it has worked perfectly.
Written by a customer while visiting weber.com
Posted by: rmnahfl
from Ft. Lauderdale
Verified Purchase:Yes
I had to replace my old Weber Genesis Silver after 20+ years. This grill has exceeded my expectations. The blue tooth and temperature probe are amazing. I no longer have to stand by the grill. Well worth the investment. Hope this grill last as long as my last.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Flemington, NJ
Gender:Male
Verified Purchase:Yes
This grill was purchased to replace a previous Genesis grill which worked fine and was given to our daughter. The main reason for this purchase was the addition of the sear burner. The grill works very well and the sear burner makes the steaks rival any good steak house. Heat control is very good with the exception of the side burner which is too hot. This is dealt with with a flame tamer. The grill went together without a problem. The only issue was with the stainless steel side shelves. During production, the surfaces were scratched along the cut lines for the protective plastic. This mars an otherwise beautiful surface.
Would I buy this grill again? Absolutely.
Would I buy this grill again? Absolutely.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , August 28, 2022
Thank you for your feedback. It means a lot to us that you have been a long-time Weber fan, and that you are enjoying your new Genesis grill.
We apologize for the disappointing marks on your side tables. It is possible that some residue from the laser-cutting process is to blame for the "scratch" marks/. The residue can be cleared with adhesive remover or 90% isopropyl rubbing alcohol.
Your grill is covered under Weber's manufacturer's warranty. Please look for an email outreach from our Care team soon. Your satisfaction is very important to us. Thank you!
We apologize for the disappointing marks on your side tables. It is possible that some residue from the laser-cutting process is to blame for the "scratch" marks/. The residue can be cleared with adhesive remover or 90% isopropyl rubbing alcohol.
Your grill is covered under Weber's manufacturer's warranty. Please look for an email outreach from our Care team soon. Your satisfaction is very important to us. Thank you!
Written by a customer while visiting weber.com
Posted by: Chana
from Columbus Ohio
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
It broke after using twice. Gas is leaking form somewhere and flame keeps going out.
Response from weber.comBy Weber Grills, Consumer Care, September 17, 2022
Thank you for your feedback. We are surprised to hear that your grill is experiencing an issue with the gas flow. We want to help get you grilling again!
We recommend performing a soapy water leak test to identify the source of the leak. Also, please check that all of the control knobs, including the side burner, are set to the "OFF" position before opening the gas tank.
Please look for an email outreach from our Care team. Your grill is covered by a comprehensive warranty and we are here to help!
We recommend performing a soapy water leak test to identify the source of the leak. Also, please check that all of the control knobs, including the side burner, are set to the "OFF" position before opening the gas tank.
Please look for an email outreach from our Care team. Your grill is covered by a comprehensive warranty and we are here to help!
Written by a customer while visiting weber.com
Customer Rating
4
4.5 Stars. Very good grill, best customer service.
on March 12, 2023
Posted by: Crashmeister2
from Altanta
Gender:Male
Expertise:Intermediate
I bought my new grill in December 2022 to replace my 20+ year old Weber LP-1000. Assembly was easy and my questions were quickly answered by customer support. It is very well built, sturdy and looks like it will last a long time.
Then came the problem. I bought the specified rotisserie and the bracket was not correct for this grill, so the rod did not line up with the motor. I contacted customer support and they worked with me until they had a bracket that was just perfect. I am now 100% satisfied with the grill and rotisserie.
I still deduct 1/2 star because the 'smart kitchen' has some design flaws, but I really don't use or miss those functions.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , March 19, 2023
Thank you for being an awesome Weber fan! We appreciate your kind feedback, as well as your patience while we helped solve your rotisserie issue. We are thrilled that you're totally satisfied with the results!
We also passed your suggestions regarding the Weber Connect App to our team, thanks again! We are always here to help if you have any questions or suggestions in the future. Happy grilling!
We also passed your suggestions regarding the Weber Connect App to our team, thanks again! We are always here to help if you have any questions or suggestions in the future. Happy grilling!
Written by a customer while visiting weber.com
Posted by: FredB15
Verified Purchase:Yes
Great grill. Flat grill add on is awesome. Great efficiency.
Written by a customer while visiting weber.com
Customer Rating
2
Good grill / quality control horrible with defects
on May 13, 2023
Posted by: Dg go
Gender:Male
Verified Purchase:Yes
Grill came with a defective cook box that would let lid close, replacement box came under warranty but requires complete disassembly and removal of burns and gas pipes and all electronics that were previously pre installed. Also missing magnets for doors. Quality control sucks.
Response from weber.comBy Weber grills , Consumer care, May 13, 2023
We appreciate your feedback. We are so sorry to hear about your cook box issue and the missing magnets. This is not the experience we want our valued Weber fans to have. We are here to make this right. Our Care team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: JPK3
from Florida
Verified Purchase:Yes
It is obvious the quality level has dropped over the years, very disappointing. Parts were missing and packaging was cheap. When I opened my first Weber in the 90s you knew you were opening a high end product the quality was excellentand and the book that came with them was great. Not this time, it seems and feels its cheaply made, not much different than the low level competitors, I doubt I'll get 5 years out of this one. My first weber is 26 years old and still working great. So sad.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, March 3, 2024
We value your generous feedback. So sorry to hear you had an issue with missing parts and you are not completely satisfied with the quality of the grill. Our grills are backed by a generous warranty and we will always stand behind our products. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com