Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting weber.com
Customer Rating
5
Fantastic Grill and Customer Service
on July 11, 2022
Posted by: BulleRock
from Bel Air, MD
Gender:Male
Expertise:Intermediate
So, I gave away my old propane grill as I had purchased a high end Pellet grill. After a few cooks on the pellet grill, I decided I also wanted a propane grill back into my line up of grills. I love the pellet grill for pork shoulders, ribs, steaks, etc..but not so much for just hot dogs, burgers, fish, etc. So, I bought this EX-335...This by far is the best propane grill I've ever owned. It was easy to assemble and find the app very helpful to monitor fuel level, grill and probe temperature. Family loves the sear function (I bought the sear grates too) and how the burgers are done to perfection.
However, I had a slightly damaged lid. Just a few dings...I alerted Weber, and Customer Service reached out and made things RIGHT. Very impressed with their commitment, and how they stand behind their products.
Not sure, but I had originally wrote a review a month or so ago and Weber published it (with pictures attached). My original review is no where to be found now...Maybe after Weber resolves issues, they remove a lower than 5 star rating. In any event, I would highly recommend this grill (get the sear grates too). You will not be disappointed and hopefully very pleased with it. Weber/Customer Service -thank you for making this the best grill I've ever owned and look forward to years of use..
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: donkea
from Lowell MI
Gender:Male
Verified Purchase:Yes
Great grill except for one thing- you provide magnetic catches, but the doors are stainless steel and won’t stay closed. Pretty disappointed to pay that much money for a grill and have to keep the doors closed with a bungee cord. Will be willing to revise my star rating if you have a solution and it doesn’t take too long to solve.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback. It is exciting to hear that you find everything great about your grill, minus the noted exception. It means a lot to us that you are enjoying your experience!
Regarding your grill doors, we apologize for the disappointment you've experienced. We designed the doors so they would work with the magnetized catch. Our Weber Support Team is here to get this issue resolved quickly and painlessly.
Please look for our follow-up email. Thank you for your patience and for being a Weber fan!
Regarding your grill doors, we apologize for the disappointment you've experienced. We designed the doors so they would work with the magnetized catch. Our Weber Support Team is here to get this issue resolved quickly and painlessly.
Please look for our follow-up email. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: MV ri
from Rhode Island
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Amazing grill! Have not had a bad meal off this grill yet. The app is amazing and the streaks on the first night were perfect.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JamesJH
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Easy to assemble with Bilt app... Quality as expected with Weber... Excellent customer support... Unbelievable high temp searing... I truly believe that I have become a much better griller with use of this grill! Absolutely no negatives as of yet. Was more expensive than my previous grill but well worth it!!! So happy with the purchase!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JCRV
Verified Purchase:Yes
Probe keeps disconnecting (not reading) while grilling and that was the main reason to buy this BBQ model. I am really disappointed and would not recommend it. Pointless if I have to buy separate meat thermometers. In addition, no light is included in this model taking in consideration the cost of the unit. Another issue, in just a couple of weeks already rust spots (equipment covered and maintained).
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for providing feedback about your grilling experience. We want you to enjoy all of the exciting features offered on your new grill.
We are sorry to learn that you have been having difficulty maintaining a connection with your meat probes. That is not a normal experience, and we would like to help troubleshoot your issue. It is crucial that the probe wires be routed correctly or they can become damaged.
Depending on your environment, it may be necessary to clean and treat the exterior of your grill more often to keep it in top shape. Coastal environments and areas near pool chemicals can cause accelerated corrosion. We recommend using a stainless steel cleaner and polish like Bar Keeper's Friend to remove surface stains and prevent rust.
We would like to know more about your experience. Please look for an email follow-up from us soon. Thank you!
We are sorry to learn that you have been having difficulty maintaining a connection with your meat probes. That is not a normal experience, and we would like to help troubleshoot your issue. It is crucial that the probe wires be routed correctly or they can become damaged.
Depending on your environment, it may be necessary to clean and treat the exterior of your grill more often to keep it in top shape. Coastal environments and areas near pool chemicals can cause accelerated corrosion. We recommend using a stainless steel cleaner and polish like Bar Keeper's Friend to remove surface stains and prevent rust.
We would like to know more about your experience. Please look for an email follow-up from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Wndrbob
from Springfield SC
Gender:Male
Verified Purchase:Yes
So far it performs like every Weber we have owned and that a good thing.Having a small issue with gas line leak but pretty sure it’s the tanks fault.
I would recommend this to a friend!
Written by a customer while visiting weber.com