Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Markriv
from Port St Lucie, FL
Gender:Male
Verified Purchase:Yes
First natural gas grill I’ve had, I think it’s great. Love the Wi-Fi feature
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Great upgrade from my 15 year old Genesis
on September 12, 2022
Posted by: Basketballer34
from Chicago Suburbs, IL
Gender:Male
Expertise:Intermediate
This grill has pretty much everything. It has ample space on both side for platters, it has separate burners that can easily be used for indirect grilling, and it has a little storage compartment that is very handy.
It also has built in wi-fi and bluetooth for syncing with the app on your phone (replacing the iGrill thermometer station).
The only improvement I would make is to have a built in hood thermometer (in addition to the electronic thermometer). The reason for this, is you NEED to plug in the grill to an outlet to get any temperature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: RTG$
from Melbourne FL
Gender:Male
Verified Purchase:Yes
Best Grill I have ever owned....should have invested in one years ago.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tennis in cape may
from NJ
Gender:Male
Verified Purchase:Yes
It works as advertised and then some. Solid build and if parts break over time they can be replaced without the need to throw away like most products purchased in today’s world. Had a Weber silver b for nearly 20 years if that tells you anything.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Peter M G
from California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Electronics don’t work. Support send two cables to install. Didn’t fix the issue. I want to return.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 2, 2022
We are surprised to learn that you are having issues with your new grill, and we apologize for the frustration. We test all of our products thoroughly and they should work as expected!
In the rare event that something is not working, our generous warranty has you covered. We stand by the quality of our products and we will make things right.
Please look for outreach from our Care team. We're here to help! Thank you.
In the rare event that something is not working, our generous warranty has you covered. We stand by the quality of our products and we will make things right.
Please look for outreach from our Care team. We're here to help! Thank you.
Written by a customer while visiting weber.com
Posted by: Buyer2345
Expertise:Intermediate
Verified Purchase:Yes
Great product however they should always add the built in thermometer on the cover even in models with electronic screens that show the temperature. Sometimes it’s not possible to plug it to the outlet and/or in the event the battery is dead
Written by a customer while visiting weber.com
Posted by: Anonymous
from Flemington, NJ
Gender:Male
Verified Purchase:Yes
This grill was purchased to replace a previous Genesis grill which worked fine and was given to our daughter. The main reason for this purchase was the addition of the sear burner. The grill works very well and the sear burner makes the steaks rival any good steak house. Heat control is very good with the exception of the side burner which is too hot. This is dealt with with a flame tamer. The grill went together without a problem. The only issue was with the stainless steel side shelves. During production, the surfaces were scratched along the cut lines for the protective plastic. This mars an otherwise beautiful surface.
Would I buy this grill again? Absolutely.
Would I buy this grill again? Absolutely.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , August 28, 2022
Thank you for your feedback. It means a lot to us that you have been a long-time Weber fan, and that you are enjoying your new Genesis grill.
We apologize for the disappointing marks on your side tables. It is possible that some residue from the laser-cutting process is to blame for the "scratch" marks/. The residue can be cleared with adhesive remover or 90% isopropyl rubbing alcohol.
Your grill is covered under Weber's manufacturer's warranty. Please look for an email outreach from our Care team soon. Your satisfaction is very important to us. Thank you!
We apologize for the disappointing marks on your side tables. It is possible that some residue from the laser-cutting process is to blame for the "scratch" marks/. The residue can be cleared with adhesive remover or 90% isopropyl rubbing alcohol.
Your grill is covered under Weber's manufacturer's warranty. Please look for an email outreach from our Care team soon. Your satisfaction is very important to us. Thank you!
Written by a customer while visiting weber.com
Posted by: Bakerisawesome
from Bucks county, PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
so far the grill has been awesome and I am pleased with it's performance
I would recommend this to a friend!
Written by a customer while visiting weber.com